Service level measures the performance of a system. Certain goals are defined and the service level gives the percentage to which those goals should be achieved. Fill rate is different from service level.
The London Ambulance Service is a NHS trust responsible for operating ambulances and answering and responding to urgent and emergency medical situations within the London region of England. The service responds to 999 and 111 phone calls, providing triage and advice to enable an appropriate level of response.
The British Columbia Ambulance Service (BCAS) is the sole ambulance service and provider of pre-hospital emergency care in the province of British Columbia. BCAS is managed by British Columbia Emergency Health Services (BCEHS) and falls under the jurisdiction of the Provincial Health Services Authority (PHSA). The service is tasked with the provision of emergency medical response province-wide. Today, BC Ambulance is among the largest Emergency Medical Services (EMS) provider in Canada and North America. The fleet consists of more than 500 ground ambulances operating from 183 stations across the province along with 80 support vehicles. BCAS provides inter-facility patient transfer services in circumstances where a patient needs to be moved between health care facilities for treatment. BCAS also operates an airevac program that utilizes both fixed-wing and rotary aircraft.
The Northern Ireland Ambulance Service Health and Social Care Trust (NIAS) is an ambulance service that serves the whole of Northern Ireland. As with other ambulance services in the United Kingdom, it does not charge its patients directly for its services, but instead receives funding through general taxation. It responds to medical emergencies in Northern Ireland with the 300-plus ambulance vehicles at its disposal. Its fleet includes mini-buses, ambulance officers' cars, support vehicles, RRVs and accident and emergency ambulances.
The South East Coast Ambulance Service NHS Foundation Trust (SECAmb) is the NHS Ambulance Services Trust for south-eastern England, covering Kent, Surrey, West Sussex and East Sussex. It also covers a part of north-eastern Hampshire around Aldershot, Farnborough, Fleet and Yateley. The service was made an NHS foundation trust on 1 March 2011.
The emergency services in various countries use systems of response codes to categorize their responses to reported events. One of the best known is the Code 3 Response, which is used in several countries, particularly the United States, to describe a mode of response for an emergency vehicle responding to a call. It is commonly used to mean "use lights and siren".
Yorkshire Ambulance Service (YAS) is the NHS ambulance service covering most of Yorkshire in England. It was formed on 1 July 2006 following the mergers of the former West Yorkshire Metropolitan Ambulance Service (WYMAS), South Yorkshire Ambulance Service (SYAS) and Tees, East and North Yorkshire Ambulance Service (TENYAS). It is one of ten NHS Ambulance Trusts providing England with emergency medical services, free at the point of care and as part of the National Health Service it receives direct government funding for its role.
South Central Ambulance Service NHS Foundation Trust (SCAS) is the ambulance service for the counties of Buckinghamshire, Oxfordshire, Berkshire and Hampshire. It is a foundation trust of the National Health Service, and one of 10 NHS ambulance trusts in England.
The East of England Ambulance Service NHS Trust (EEAST) is the authority responsible for providing National Health Service (NHS) ambulance services in the counties of Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk, in the East of England region. These consist of 5.8 million people and 7,500 square miles.
The Great Western Ambulance Service NHS Trust (GWAS) was a National Health Service (NHS) trust which provided emergency and non-emergency patient transport services to Bath and North East Somerset, Bristol, Gloucestershire, North Somerset, Swindon and Wiltshire, in the south west of England. It was formed on 1 April 2006 by the merger of the Avon, Gloucestershire and Wiltshire ambulance services. The ambulance service was acquired by neighbouring Foundation Trust South Western Ambulance Service (SWASFT) on 1 February 2013.
The West Midlands Ambulance Service University NHS Foundation Trust (WMAS) is the second-largest ambulance service, and the first university ambulance trust in the UK. It is the authority responsible for providing NHS ambulance services within the West Midlands region of England. The trust won the contract for non-emergency patient transport services in Cheshire, Warrington and Wirral previously provided by the North West Ambulance Service in 2015. It transferred in July 2016. The trust is currently under the leadership of chief executive Dr Anthony Marsh QAM, SBStJ, FASI, MBA, MSc, DSc h.c and chair Sir Graham Medlum OBE, OStJ. It is one of 10 Ambulance Trusts providing England with Emergency medical services, and is part of the National Health Service. There is no charge to patients for use of the service.
In the United States, emergency medical services (EMS) provide out-of-hospital acute medical care and/or transport to definitive care for those in need. They are regulated at the most basic level by the federal government, which sets the minimum standards that all states' EMS providers must meet, and regulated more strictly by individual state governments, which often require higher standards from the services they oversee.
Hampshire Fire and Rescue Service (HFRS) is the statutory fire and rescue service for the county of Hampshire, on the south coast of England. The service's chief fire officer is Neil Odin.
Emergency medical services in France and Luxembourg are provided by a mix of organizations under public health control. The central organizations that provide these services are known as a SAMU, which stands for Service d'Aide Médicale Urgente. Local SAMU organisations operate the control rooms that answer emergency calls and dispatch medical responders. They also operate the SMUR, which refers to the ambulances and response vehicles that provide advanced medical care. Other ambulances and response vehicles are provided by the fire services and private ambulance services.
Emergency medical services in the United Kingdom provide emergency care to people with acute illness or injury and are predominantly provided free at the point of use by the four National Health Services of England, Scotland, Wales, and Northern Ireland. Emergency care including ambulance and emergency department treatment is free to everyone, regardless of immigration or visitor status.
National Health Service Ambulance Services provide free at the point of use emergency medical care to any person requiring treatment, regardless of immigration or visitor status, within the United Kingdom. These services are provided by National Health Services of England, Scotland, Wales and Northern Ireland. The current system comprises 14 NHS organisations: 11 NHS Trusts cover the separate regions of England and; individual nationwide services cover Scotland, Wales and Northern Ireland respectively.
The Medical Priority Dispatch System (MPDS), sometimes referred to as the Advanced Medical Priority Dispatch System (AMPDS) is a unified system used to dispatch appropriate aid to medical emergencies including systematized caller interrogation and pre-arrival instructions. Priority Dispatch Corporation is licensed to design and publish MPDS and its various products, with research supported by the International Academy of Emergency Medical Dispatch (IAEMD). Priority Dispatch Corporation, in conjunction with the International Academies of Emergency Dispatch, have also produced similar systems for Police and Fire
Emergency medical services in the Netherlands is a system of pre hospital care provided by the government in partnership with private companies.
Emergency medical services in Australia are provided by state ambulance services, which are a division of each state or territorial government, and by St John Ambulance in both Western Australia and the Northern Territory.
Emergency Medical Service (EMS) in Austria is a service of public pre-hospital emergency healthcare, including ambulance service, provided by individual Austrian municipalities, cities and counties. It is primarily financed by the Austrian health insurance companies.
