Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done. The external organization is referred to as a managed service(s) provider (MSP).
Tivoli Software encompasses a set of products originally developed by Tivoli Systems Inc. IBM bought the company and ran the operation as its Tivoli Software division. Additional products were acquired and run under the Tivoli portfolio brand. IBM began phasing out use of the Tivoli brand in 2013 and by 2016 had moved the portfolio products into a revised and rebranded hierarchy.
Business intelligence software is a type of application software designed to retrieve, analyze, transform and report data for business intelligence (BI). The applications generally read data that has been previously stored, often - though not necessarily - in a data warehouse or data mart.
Level Platforms was a provider of remote monitoring and management (RMM) software products and services for managed services providers (MSPs), IT service providers and valued added resellers (VARs) that provide IT support services for small and medium size businesses (SMBs) and branch offices.
Paglo was an information technology management software as a service company that provided a search engine for IT and logs. It was designed for IT professionals and Managed Service Providers (MSPs), and it allowed them to discover all of their IT data and solve computer, network, and user problems. The company was launched on November 19, 2007. It was bought by Citrix Online.
PacketTrap Networks, Inc., later known as just PacketTrap, was a provider of network management and traffic analysis software for midsize companies.
RightScale was a company that sold software as a service for cloud computing management for multiple providers. The company was based in Santa Barbara, California. It was acquired by Flexera Software in 2018.
Cisco Meraki is a cloud-managed IT company headquartered in San Francisco, California. Their products include wireless, switching, security, enterprise mobility management (EMM) and security cameras, all centrally managed from the web. Meraki was acquired by Cisco Systems in December 2012.
Cloud communications are Internet-based voice and data communications where telecommunications applications, switching and storage are hosted by a third-party outside of the organization using them, and they are accessed over the public Internet. Cloud services is a broad term, referring primarily to data-center-hosted services that are run and accessed over an Internet infrastructure. Until recently, these services have been data-centric, but with the evolution of VoIP, voice has become part of the cloud phenomenon. Cloud telephony refers specifically to voice services and more specifically the replacement of conventional business telephone equipment, such as a private branch exchange (PBX), with third-party VoIP service.
Joyent Inc. is a software and services company based in San Francisco, California. Specializing in cloud computing, it markets infrastructure-as-a-service. On June 15, 2016, the company was acquired by Samsung Electronics.
Zendesk, Inc. is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before going public in 2014.
BetterCloud, an independent software vendor based in New York, NY and with engineering offices in Atlanta, GA, builds unified SaaS management software. A venture-backed startup, BetterCloud has raised $187 million in total funding, with the most recent round was led by Warburg Pincus with series F funding with $75 million raised to date. A previous round of funding was done in April 2018 which was led by Bain Capital Ventures. In December 2016, BetterCloud completed pivot from G Suite to general SaaS management.
Panzura is a privately owned American software company based in San Jose, California, that provides hybrid-cloud data management software and services for the enterprise software market. Its software helps users access, manage, analyze, and store unstructured data using techniques in distributed data consolidation, artificial intelligence, and network load balancing.
Cloud Elements is a cloud API integration platform that enables developers to publish, integrate, aggregate and manage all of their APIs through a unified platform. Developers can use the platform to connect categories of cloud services using uniform APIs or simply synchronize data between multiple cloud services using its integration toolkit.
CloudPassage is a company that provides an automation platform, delivered via software as a service, that improves security for private, public, and hybrid cloud computing environments. CloudPassage is headquartered in San Francisco.
Pulseway, previously Mobile PC Monitor, is a mobile-first IT management software designed and developed by MMSOFT Design Limited. Pulseway’s solution is delivered in a software as a service (SaaS) model and remotely monitors and manages Windows, Linux, and OS X systems including any application using the monitoring API.
Remote monitoring and management (RMM) is the process of supervising and controlling IT systems by means of locally installed agents that can be accessed by a management service provider.
MSP360, formerly CloudBerry Lab, is a software and application service provider company that develops online backup, remote desktop and file management products integrated with more than 20 cloud storage providers.
Instabug is a software company that provides bug reporting, app performance monitoring, crash reporting, in-app chats, and user surveys for mobile apps. The company was founded in 2014.
Sal Sferlazza is co-founder and CEO of NinjaOne. He is also the co-founder of several previous companies including Lasso Logic, PacketTrap, Anchor Networks, Boostingo and Realm Interactive.
