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References
- ↑ "PALS Core national standards and evaluation framework" (PDF). NHS. Archived from the original (PDF) on 13 May 2008. Retrieved 28 May 2018.
- ↑ "What is PALS (Patient Advice and Liaison Service)?". NHS Choices. Retrieved 28 May 2018.
- ↑ Improving Independent Complaints Advocacy in Health and Social Care: Background and Position Briefing. Healthwatch England. November 2013.