Founded | 1982 |
---|---|
Founder | Mark J. Gordon and David Epstein |
Services | outsourced call centers |
Number of employees | 11,000 total 2,000 in South Florida |
Parent | Alorica |
Precision Response Corporation (PRC) is primarily an operator of outsourced call centers. Precision Response Corporation was the fifth largest employer in Miami-Dade County in 2007 with over 6,000 employees. [1]
A call centre or call center is a centralised office used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are operated for telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre, further extension to call centers administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.
The company was founded by Mark J. Gordon and David Epstein in 1982. Gordon and Epstein took the company public in 1996. In 2000 they sold PRC to USA Networks for $728 million. [2] At the time of its acquisition PRC was a listed company on NASDAQ as PRRC. PRC has call centers in Miami, India, and the Philippines. USA Networks, Inc. was a diversified media and electronic commerce company with assets that included USA Cable, Home Shopping Network, and Ticketmaster. [3]
In 2001 PRC, a division of USA Networks, was located in Ft. Lauderdale and had 11,000 employees total. [4] In 2002 PRC was named recipient of the First Annual Beacon Council Award. At that time they had over 5,000 employees in Miami-Dade county and ranked as among the top 10 employers in the county. The call center is in Miami-Dade and the headquarters is in Ft. Lauderdale. [5]
In 2010 Alorica acquired PRC, expanding its service offerings and establishing itself as the largest minority business enterprise (MBE) in the outsourced customer contact center industry in the U.S. [6] In August 2011 it was reported that PRC founder David Epstein has reentered the call center business with a company called C3. It is located in Plantation, FL and has 52 employees at its headquarters. Rival PRC now has a Florida workforce of 2000. [7]
Publix Super Markets, Inc., commonly known as Publix, is an employee-owned, American supermarket chain headquartered in Lakeland, Florida. Founded in 1930 by George W. Jenkins, Publix is a private corporation that is wholly owned by present and past employees and members of the Jenkins family. Publix operates throughout the Southeastern United States, with locations in Florida (799), Georgia (186), Alabama (71), South Carolina (59), Tennessee (45), North Carolina (42), and Virginia (13).
Miami-Dade Transit (MDT) is the primary public transit authority of Miami, Florida, United States and the greater Miami-Dade County area. It is the largest transit system in Florida and the 15th-largest transit system in the United States.
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Wallace H. Coulter was an American electrical engineer, inventor, and businessman. The best known of his 85 patents is the Coulter principle, which provides a method for counting and sizing microscopic particles suspended in fluid. His invention of the Coulter Counter made possible today’s most common medical diagnostic test: the complete blood count (CBC). The Coulter principle is used in quality control of consumer products, such as chocolate and beer, paint and toners, and was even used to analyze moon dust.
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Inktel is a global outsourcer of business services and direct marketing services, including fulfillment and call center services, but also including other services such as direct mail/Lettershop, e-commerce, data management, social media and graphic design. Inktel's clients include federal/state/local government agencies, non-profit organizations, and various Fortune 500 companies, including Conagra Brands.
Miami-Dade County is a county in the southeastern part of the U.S. state of Florida. It is the southeasternmost county on the U.S. mainland. According to a 2017 census report, the county had a population of 2,751,796, making it the most populous county in Florida and the seventh-most populous county in the United States. It is also Florida's third largest county in terms of land area, with 1,946 square miles (5,040 km2). The county seat is Miami, the principal city in South Florida.
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