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Production support covers the practices and disciplines of supporting the IT systems and applications which are currently being used by an organization, the organizations customers, and its end users. A production support analyst or engineer is responsible for monitoring the production environments, servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to other IT teams. These teams may include developers, system engineers and database administrators.
Collaborative software or groupware is application software designed to help people working on a common task to attain their goals. One of the earliest definitions of groupware is "intentional group processes plus software to support them."
An IT administrator, system administrator, sysadmin, or admin is a person who is responsible for the upkeep, configuration, and reliable operation of computer systems, especially multi-user computers, such as servers. The system administrator seeks to ensure that the uptime, performance, resources, and security of the computers they manage meet the needs of the users, without exceeding a set budget when doing so.
The software release life cycle is the process of developing, testing, and distributing a software product. It typically consists of several stages, such as pre-alpha, alpha, beta, and release candidate, before the final version, or "gold", is released to the public.
A decision support system (DSS) is an information system that supports business or organizational decision-making activities. DSSs serve the management, operations and planning levels of an organization and help people make decisions about problems that may be rapidly changing and not easily specified in advance—i.e., unstructured and semi-structured decision problems. Decision support systems can be either fully computerized or human-powered, or a combination of both.
In systems engineering, information systems and software engineering, the systems development life cycle (SDLC), also referred to as the application development life cycle, is a process for planning, creating, testing, and deploying an information system. The SDLC concept applies to a range of hardware and software configurations, as a system can be composed of hardware only, software only, or a combination of both. There are usually six stages in this cycle: requirement analysis, design, development and testing, implementation, documentation, and evaluation.
Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers.
Software deployment is all of the activities that make a software system available for use.
Release engineering, frequently abbreviated as RE or as the clipped compound Releng, is a sub-discipline in software engineering concerned with the compilation, assembly, and delivery of source code into finished products or other software components. Associated with the software release life cycle, it was said by Boris Debic of Google Inc. that release engineering is to software engineering as manufacturing is to an industrial process:
Release engineering is the difference between manufacturing software in small teams or startups and manufacturing software in an industrial way that is repeatable, gives predictable results, and scales well. These industrial style practices not only contribute to the growth of a company but also are key factors in enabling growth.
A software factory is a structured collection of related software assets that aids in producing computer software applications or software components according to specific, externally defined end-user requirements through an assembly process. A software factory applies manufacturing techniques and principles to software development to mimic the benefits of traditional manufacturing. Software factories are generally involved with outsourced software creation.
Software project management is the process of planning and leading software projects. It is a sub-discipline of project management in which software projects are planned, implemented, monitored and controlled.
A risk management information system (RMIS) is an information system that assists in consolidating property values, claims, policy, and exposure information and providing the tracking and management reporting capabilities to enable the user to monitor and control the overall cost of risk management.
Asset management is a systematic approach to the governance and realization of all value for which a group or entity is responsible. It may apply both to tangible assets and to intangible assets. Asset management is a systematic process of developing, operating, maintaining, upgrading, and disposing of assets in the most cost-effective manner.
Performance engineering encompasses the techniques applied during a systems development life cycle to ensure the non-functional requirements for performance will be met. It may be alternatively referred to as systems performance engineering within systems engineering, and software performance engineering or application performance engineering within software engineering.
The China National Grid (CNGrid) is the Chinese national high performance computing network supported by 863 Program.
Data masking or data obfuscation is the process of modifying sensitive data in such a way that it is of no or little value to unauthorized intruders while still being usable by software or authorized personnel. Data masking can also be referred as anonymization, or tokenization, depending on different context.
Industrial engineering is an engineering profession that is concerned with the optimization of complex processes, systems, or organizations by developing, improving and implementing integrated systems of people, money, knowledge, information and equipment. Industrial engineering is central to manufacturing operations.
Applied engineering prepares graduates to apply mathematics, science, technology, and engineering methods to manage, or support engineering functions. Includes instruction in engineering management, project management, six sigma, production, operations management, systems engineering, auto cad, basic programming, and quality control. The additional application of system design, testing, repairing products, execution of new product designs, and improvement of manufacturing processes.
Ergonomics, also known as human factors or human factors engineering (HFE), is the application of psychological and physiological principles to the engineering and design of products, processes, and systems. Primary goals of human factors engineering are to reduce human error, increase productivity and system availability, and enhance safety, health and comfort with a specific focus on the interaction between the human and equipment.
Malware analysis is the study or process of determining the functionality, origin and potential impact of a given malware sample such as a virus, worm, trojan horse, rootkit, or backdoor. Malware or malicious software is any computer software intended to harm the host operating system or to steal sensitive data from users, organizations or companies. Malware may include software that gathers user information without permission.
Site reliability engineering (SRE) is a set of principles and practices that applies aspects of software engineering to IT infrastructure and operations. SRE creates scalable IT systems. SRE is similar to DevOps, a set of software and development practices.