PRINCE2 is a structured project management method and practitioner certification programme. PRINCE2 emphasises dividing projects into manageable and controllable stages.
Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers.
COBIT is a framework created by ISACA for information technology (IT) management and IT governance.
The Office of Government Commerce (OGC) was a UK Government Office established as part of HM Treasury in 2000. It was moved into the Efficiency and Reform Group of the Cabinet Office in 2010, before being closed in 2011.
The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions. The itSMF is concerned with promoting best practices in IT service management and has a strong interest in the international ISO/IEC 20000 standard. The itSMF publishes books covering various aspects of service management through a process of endorsing them as part of the itSMF Library.
ISO/IEC 20000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group.
Information security standards are techniques generally outlined in published materials that attempt to protect a user's or organization's cyber environment. This environment includes users themselves, networks, devices, all software, processes, information in storage or transit, applications, services, and systems that can be connected directly or indirectly to networks.
An incident is an event that could lead to loss of, or disruption to, an organization's operations, services or functions. Incident management (IcM) is a term describing the activities of an organization to identify, analyze, and correct hazards to prevent a future re-occurrence. These incidents within a structured organization are normally dealt with by either an incident response team (IRT), an incident management team (IMT), or Incident Command System (ICS). Without effective incident management, an incident can disrupt business operations, information security, IT systems, employees, customers, or other vital business functions.
The Standard of Good Practice for Information Security (SOGP), published by the Information Security Forum (ISF), is a business-focused, practical and comprehensive guide to identifying and managing information security risks in organizations and their supply chains.
IT portfolio management is the application of systematic management to the investments, projects and activities of enterprise Information Technology (IT) departments. Examples of IT portfolios would be planned initiatives, projects, and ongoing IT services. The promise of IT portfolio management is the quantification of previously informal IT efforts, enabling measurement and objective evaluation of investment scenarios.
Security level management (SLM) comprises a quality assurance system for information system security.
Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components, but also various software and network components.
Axios Systems was a provider of Service Desk, IT Service Management and IT asset management software. Its assyst enterprise application suite was the first to support ITIL best practices. In March 2021, the company was acquired by IFS AB and its product was rebranded as IFS assyst.
Release management is the process of managing, planning, scheduling and controlling a software build through different stages and environments; it includes testing and deploying software releases.
Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services in order to meet business requirements.
AXELOS is a joint venture set up in 2014 by the Government of the United Kingdom and Capita, to develop, manage and operate qualifications in best practice, in methodologies formerly owned by the Office of Government Commerce (OGC). PeopleCert, an examination institute that was responsible for delivering AXELOS exams, acquired AXELOS in 2021.
Tudor IT Process Assessment (TIPA) is a methodological framework for process assessment. Its first version was published in 2003 by the Public Research Centre Henri Tudor based in Luxembourg. TIPA is now a registered trademark of the Luxembourg Institute of Science and Technology (LIST). TIPA offers a structured approach to determine process capability compared to recognized best practices. TIPA also supports process improvement by providing a gap analysis and proposing improvement recommendations.
FitSM is the name for a family of standards for lightweight IT service management (ITSM).
EXIN is a Dutch company which certifies IT professionals worldwide. In addition, EXIN accredits organizations in the field of ICT training and the development of ICT training materials. EXIN is active in more than 165 countries and provides examination in many languages. Since EXIN Was founded in 1984, it has assessed and certified more than two million professionals. EXIN’s headquarters are situated in Utrecht, The Netherlands.
Service governance is a means of achieving good corporate governance through managing internal corporate services across and throughout an enterprise. It engages stakeholders and delivery channels for the purpose of effectively managing risk, as well as driving the intended business value with a focus on how decisions are made and enforced in a dynamic business environment.
