Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling as IVR systems are more intelligent than many predictive dialer systems.
A voicemail system is a computer-based system that allows people to leave a recorded message when the recipient is unable to answer the phone. The caller is prompted to leave a message and the recipient can retrieve said message at a later time.
Asterisk is a software implementation of a private branch exchange (PBX). In conjunction with suitable telephony hardware interfaces and network applications, Asterisk is used to establish and control telephone calls between telecommunication endpoints such as customary telephone sets, destinations on the public switched telephone network (PSTN) and devices or services on voice over Internet Protocol (VoIP) networks. Its name comes from the asterisk (*) symbol for a signal used in dual-tone multi-frequency (DTMF) dialing.
In interface design, a tab is a graphical user interface object that allows multiple documents or panels to be contained within a single window, using tabs as a navigational widget for switching between sets of documents. It is an interface style most commonly associated with web browsers, web applications, text editors, and preference panels, with window managers and tiling window managers.
Call Control eXtensible Markup Language (CCXML) is an XML standard designed to provide asynchronous event-based telephony support to VoiceXML. Its current status is a W3C recommendation, adopted May 10, 2011. Whereas VoiceXML is designed to provide a Voice User Interface to a voice browser, CCXML is designed to inform the voice browser how to handle the telephony control of the voice channel. The two XML applications are wholly separate and are not required by each other to be implemented - however, they have been designed with interoperability in mind
SpeechFX, Inc. offers voice technology for mobile phone and wireless devices, interactive video games, toys, home appliances, computer telephony systems and vehicle telematics. SpeechFX speech solutions are based on the firm’s proprietary neural network-based automatic speech recognition (ASR) and Fonix DECtalk, a text-to-speech speech synthesis system (TTS). Fonix speech technology is user-independent, meaning no voice training is involved.
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice, mobility features, audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging. UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
Objectworld Communications Corp., formerly ObjectWorld Inc, was a privately held company that provides unified communications software to small- and medium-sized businesses. Objectworld was acquired by Huntsville, Alabama-based ADTRAN Inc.
CT Connect is a software product that allows computer applications to monitor and control telephone calls. This monitoring and control is called computer-telephone integration, or CTI. CT Connect implements CTI by providing server software that supports the CTI link protocols used by a range of telephone systems, and client software that provides an application programming interface (API) for telephony functions.
The Common ISDN Application Programming Interface is an ISDN-conformant standardized software interface. With the help of CAPI, computer software intended for the use with ISDN can be provided, without knowledge of the deployed, proprietary ISDN card.
Voxeo Corporation was a technology company that specialized in providing development platforms for unified customer experience (self-service) and unified communications applications. Voxeo was headquartered in Orlando, Florida with main offices in Cologne, Germany; Beijing, China; London, UK and San Francisco, US.
GrapeCity, Inc. is a privately held, multinational software corporation based in Sendai, Japan, that develops software products and provides outsourced product development services, consulting services, software, and Customer relationship management services. GrapeCity also has established WINEstudios, a media design and digital production facility in Japan.
Dialogic telephony cards was a line of PC expansion cards developed in the 1990s by Dialogic Inc., at the time Media & Signaling Division of Intel Corporation, for computer telephony applications. The cards are currently produced today by Sangoma Technologies Corporation.
The Plum Group, Inc. is a company.
Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software. The company was founded in 1990 and was acquired by investment firms Permira Funds and Technology Crossover Ventures (TCV) in February 2012.
QuickFuse is a web-based telephony application editor and rapid application development platform. QuickFuse users build call flows by visually assembling modules from a library of building blocks that cover the functional requirements of interactive voice response (IVR), messaging, and telephony applications. QuickFuse uses speech recognition and text-to-speech technology and integrates with other systems through SOAP and REST APIs.
VaxTele SIP Server SDK is a complete development toolkit, which allows software vendors and Internet telephony service providers (ITSP) to develop SIP Server and (SIP) Session Initiation Protocol based VoIP systems for Microsoft Windows to install computer to computer voice chat, chat rooms, IVR systems, call center services, calling card services, dial/receive computer to PSTN and mobile phone calling services.
Voice Elements is a Microsoft Cloud Service and Calling Plan for Microsoft Teams. Voice Elements were released by Inventive Labs Corporation in 2008, based on their original CTI32 toolkit. Software developers who use C#, VB.NET or Delphi use Voice Elements to write telephony-based applications, such as Interactive Voice Response systems, Voice dialers, Auto Attendants, Call centers and more.
Noble Systems Corporation (NSC) was a privately held company based in Atlanta, Georgia, which developed call center technology, including outbound dialing systems for collections and inbound call management systems for customer relationship management (CRM).
