Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling as IVR systems are more intelligent than many predictive dialer systems.
A voicemail system is a computer-based system that allows people to leave a recorded message when the recipient is unable to answer the phone. The caller is prompted to leave a message and the recipient can retrieve said message at a later time.
In computing, a visual programming language, also known as diagrammatic programming, graphical programming or block coding, is a programming language that lets users create programs by manipulating program elements graphically rather than by specifying them textually. A VPL allows programming with visual expressions, spatial arrangements of text and graphic symbols, used either as elements of syntax or secondary notation. For example, many VPLs are based on the idea of "boxes and arrows", where boxes or other screen objects are treated as entities, connected by arrows, lines or arcs which represent relations. VPLs are generally the basis of Low-code development platforms.
Call Control eXtensible Markup Language (CCXML) is an XML standard designed to provide asynchronous event-based telephony support to VoiceXML. Its current status is a W3C recommendation, adopted May 10, 2011. Whereas VoiceXML is designed to provide a Voice User Interface to a voice browser, CCXML is designed to inform the voice browser how to handle the telephony control of the voice channel. The two XML applications are wholly separate and are not required by each other to be implemented - however, they have been designed with interoperability in mind
Radvision was a provider of video conferencing solution and enabling products for IP communication developers based in Tel Aviv, Israel. Radvision was acquired by Avaya in June 2012. Spirent Communications acquired Radvision's Technology Business Unit from Avaya in July 2014, to become Spirent Developer Tools Business Unit.
Google Developers is Google's site for software development tools and platforms, application programming interfaces (APIs), and technical resources. The site contains documentation on using Google developer tools and APIs—including discussion groups and blogs for developers using Google's developer products.
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice, mobility features, audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging. UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
eyeOS is a web desktop for cloud computing that seeks to enable collaboration and communication among users. It is mainly written in PHP, XML, and JavaScript. It is a private-cloud application platform with a web-based desktop interface. Commonly called a cloud desktop because of its unique user interface, eyeOS delivers a whole desktop from the cloud with file management, personal management information tools, collaborative tools and with the integration of the client’s applications.
Turbo is a set of software products and services developed by the Code Systems Corporation for application virtualization, portable application creation, and digital distribution. Code Systems Corporation is an American corporation headquartered in Seattle, Washington, and is best known for its Turbo products that include Browser Sandbox, Turbo Studio, TurboServer, and Turbo.
Telesoft Technologies is a privately held UK based technology company which develops cyber security, telecoms mobile products and services and government infrastructure. Telesoft has operations in USA, UK and India.
CT Connect is a software product that allows computer applications to monitor and control telephone calls. This monitoring and control is called computer-telephone integration, or CTI. CT Connect implements CTI by providing server software that supports the CTI link protocols used by a range of telephone systems, and client software that provides an application programming interface (API) for telephony functions.
Voxeo Corporation was a technology company that specialized in providing development platforms for unified customer experience (self-service) and unified communications applications. Voxeo was headquartered in Orlando, Florida with main offices in Cologne, Germany; Beijing, China; London, UK and San Francisco, US.
GrapeCity, Inc. is a privately held, multinational software corporation based in Sendai, Japan, that develops software products and provides outsourced product development services, consulting services, software, and Customer relationship management services. GrapeCity also has established WINEstudios, a media design and digital production facility in Japan.
The Plum Group, Inc. is a company.
Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software. The company was founded in 1990 and was acquired by investment firms Permira Funds and Technology Crossover Ventures (TCV) in February 2012.
VaxTele SIP Server SDK is a complete development toolkit, which allows software vendors and Internet telephony service providers (ITSP) to develop SIP Server and (SIP) Session Initiation Protocol based VoIP systems for Microsoft Windows to install computer to computer voice chat, chat rooms, IVR systems, call center services, calling card services, dial/receive computer to PSTN and mobile phone calling services.
The DiSTI Corporation is a company that provides software tools for the development of GUI software and 3D virtual training for simulators and embedded systems.
Voice Elements is a Microsoft Cloud Service and Calling Plan for Microsoft Teams. Voice Elements were released by Inventive Labs Corporation in 2008, based on their original CTI32 toolkit. Software developers who used C#, VB.NET or Delphi use Voice Elements to write telephony-based applications, such as Interactive Voice Response systems, Voice dialers, Auto Attendants, Call centers and more.
InSoft Inc. was an American developer of network-based communications software and multimedia software founded in 1992 in Mechanicsburg, Pennsylvania. The company’s applications included Communique, which is used for desktop collaboration and videoconferencing.
