The point of sale (POS) or point of purchase (POP) is the time and place at which a retail transaction is completed. At the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer, and indicates the options for the customer to make payment. It is also the point at which a customer makes a payment to the merchant in exchange for goods or after provision of a service. After receiving payment, the merchant may issue a receipt, as proof of transaction, which is usually printed but can also be dispensed with or sent electronically.
Premenstrual syndrome (PMS) is a collection of physical, psychological and emotional symptoms related to a woman's menstrual cycle.
An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education.
Property management is the operation, control, maintenance, and oversight of real estate and physical property. This can include residential, commercial, and land real estate. Management indicates the need for real estate to be cared for and monitored, with accountability for and attention to its useful life and condition. This is much akin to the role of management in any business.
Enterprise content management (ECM) extends the concept of content management by adding a timeline for each content item and, possibly, enforcing processes for its creation, approval, and distribution. Systems using ECM generally provide a secure repository for managed items, analog or digital. They also include one methods for importing content to manage new items, and several presentation methods to make items available for use. Although ECM content may be protected by digital rights management (DRM), it is not required. ECM is distinguished from general content management by its cognizance of the processes and procedures of the enterprise for which it is created.
Micros Systems, Inc. was an American computer company who manufactured hardware and developed software and services for the restaurant point of sale, hotel, hospitality, sports and entertainment venues, casinos, cruise lines, specialty retail markets and other similar markets. Analyst estimates cited in 2003 put Micros' market share at about 35% of the restaurant point-of-sale business. Independently active from 1978 to 2014, Micros is now owned by Oracle Corporation and renamed Oracle Food and Beverage and Oracle Hospitality. Micros was headquartered in Columbia, Maryland, United States, and the current business unit it still based there.
Appointment scheduling software or meeting scheduling tools allows businesses and professionals to manage appointments and bookings. This type of software is also known as appointment booking software and online booking software.
Amadeus IT Group, S.A. is a major Spanish multinational technology company that provides software for the global travel and tourism industry. It is the world's leading provider of travel technology that focus on developing software for airlines, hotels, travel agencies, and other travel-related businesses.
The Centre for Railway Information Systems (CRIS) designs, develops, implements and maintains most of the important information systems of Indian Railways. It is under the ownership of Government of India and administrative control of the Ministry of Railways. It is located in Chanakyapuri, New Delhi. CRIS was established in 1986.
A global distribution system (GDS) is a computerised network system owned or operated by a company that enables transactions between travel industry service providers, mainly airlines, hotels, car rental companies, and travel agencies. The GDS mainly uses real-time inventory from the service providers. Travel agencies traditionally relied on GDS for services, products and rates in order to provide travel-related services to the end consumers. Thus, a GDS can link services, rates and bookings consolidating products and services across all three travel sectors: i.e., airline reservations, hotel reservations, car rentals.
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. The title "hotel manager" or "hotelier" often refers to the hotel's general manager who serves as a hotel's head executive, though their duties and responsibilities vary depending on the hotel's size, purpose, and expectations from ownership. The hotel's general manager is often supported by subordinate department managers that are responsible for individual departments and key functions of the hotel operations.
Airline reservation systems (ARS) are systems that allow an airline to sell their inventory (seats). It contains information on schedules and fares and contains a database of reservations and of tickets issued. ARSs are part of passenger service systems (PSS), which are applications supporting the direct contact with the passenger.
On-premises software is installed and runs on computers on the premises of the person or organization using the software, rather than at a remote facility such as a server farm or cloud. On-premises software is sometimes referred to as "shrinkwrap" software, and off-premises software is commonly called "software as a service" ("SaaS") or "cloud computing".
Infrastructure as a service (IaaS) is a cloud computing service model where a cloud services vendor provides computing resources such as storage, network, servers, and virtualization. This service frees users from maintaining their own data center, but they must install and maintain the operating system and application software. Iaas provides users high-level APIs to control details of underlying network infrastructure such as backup, data partitioning, scaling, security and physical computing resources. Services can be scaled on-demand by the user. According to the Internet Engineering Task Force (IETF), such infrastructure is the most basic cloud-service model. IaaS can be hosted in a public cloud, a private cloud, or a hybrid cloud.
NetSuite Inc. is an American cloud-based enterprise software company that provides products and services tailored for small and medium-sized businesses (SMBs) including accounting and financial management, customer relationship management (CRM), inventory management, human capital management, payroll, procurement, project management and e-commerce software. NetSuite was founded in 1998 with headquarters in Austin, Texas. The company is widely seen as the first cloud computing software company, with its founding pre-dating that of Salesforce by about a month.
Northwind is a privately held company that develops property management systems, as well as GDS/web based booking solutions for the hospitality industry. Maestro Enterprise Suite, the company's flagship product, includes a variety of modules which can be co-ordinated to comply with a hotel or hotel chain's requirements. Maestro is a multi-platform system with over 10,000 users. It allows optimized adaptability to single or multi-property businesses. Northwind's headquarters are in Markham, Ontario, with sales and support offices located worldwide.
Nimbula was a computer software company that existed from 2008 to 2017. It developed software for the implementation of public and private cloud computing environments.
Eat App is a global restaurant technology company that provides a cloud-based management platform for restaurants, hotels, and other venues. The platform enables venues to accept online reservations seamlessly, manage tables, and enhance customer relationship management (CRM). It utilizes AI to improve operational efficiency, provides marketing automation, and helps build a comprehensive guestbook.
Clock Software is a private limited company developing software and hardware for the hospitality industry - property management system, restaurant point of sale, online booking engine, channel manager, self-service kiosk, mobile hotel app. Its headquarters is in London, UK.
SevenRooms is a New York City-based restaurant technology company. It develops a cloud-based data platform used by restaurants, hotels, and other venues to take reservations, manage bookings, and collect guest information. The company was founded in 2011.
