 | |
| Industry | Enterprise Artificial Intelligence |
|---|---|
| Founded | 2015 in New York City |
| Founder | Richard Smullen |
| Website | pypestream |
Pypestream is an American software company that offers a self-service automation platform. [1] The company was founded in 2015 by Richard Smullen, the co-founder of Genesis Media LLC, [2] [3] [4] and is headquartered in New York City.
The Pypestream platform drives an engagement interface called a Pype that uses conversational AI within a graphical user interface. It gained popularity due to the high cost of assisted-service engagements versus the minuscule cost of self-service engagements, coupled with the brand-enhancing experience delivered by a Pype. [5] [6] It is used for customer service, employee service, recruiting, patient service, traveler service, marketing, and other automated engagement use cases. Pypestream couples AI-driven natural-language understanding (NLU) with a widget-based GUI that encourages pointing, swiping and gestures. [3] [7]
In late December 2015, Pypestream's mobile application launched in beta. [3] [7]
By April 2016, the company had 500 businesses signed up and using the messaging platform, including Washington Gas and Billboard. [3] [8] The same year, the company was named in the Red Herring list of 100 most exciting startups in North America [9] and announced a partnership with Discovery Health, the largest medical scheme administrator in South Africa, in order to include the Pypestream technology in the app for members of Discovery Health Medical Scheme. [10] In July 2016, Pypestream partnered with Insurance Thought Leadership to create a messaging platform specialized for insurance customer service. As of 2016, there were over 12,000 businesses using Pypestream since its launch in December 2015. [11]
In February, 2017, Pypestream raised $15 million in funding from Rick Braddock and The Chattergee Group. [12]
In 2018, Pypestream was named one of the four Hot Vendors in Conversational AI by Aragon Research. [13] Its current clients include Allianz, EY, Google, Sling, Brown & Brown, and Shell. [14] [1] [15] The company has been granted five patents by the U.S. Patent Office [16] and secured $15 million in funding by W.R. Berkley, bringing their total up to $35 million. [1] [17]
Vonage is an American cloud communications provider operating as a subsidiary of Ericsson. Headquartered in Holmdel Township, New Jersey, the organization was founded in 1998 as Min-X as a provider of residential telecommunications services based on voice over Internet Protocol (VoIP). In 2001, the organization changed its name to Vonage.
NICE is an Israeli technology company specializing in customer relations management software, artificial intelligence, digital and workforce engagement management. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities.
[24]7.ai is a customer service software and services company based in California that uses artificial intelligence and machine learning to provide targeted customer service.
Pegasystems Inc. (Pega) is an American software company based in Cambridge, Massachusetts. Founded in 1983, Pegasystems develops software for customer relationship management (CRM) and business process management (BPM). The company has been publicly traded since 1996 as PEGA (NASDAQ). Pega is a low-code platform for workflow automation and generative AI-powered decisioning that helps businesses move towards becoming autonomous enterprises.
LivePerson is a global technology company that develops conversational commerce and AI software.
Intel Capital is a division of Intel Corporation, set up to manage corporate venture capital, global investment, mergers and acquisitions. Intel Capital makes equity investments in a range of technology startups and companies offering hardware, software, and services targeting artificial intelligence, autonomous technology, data center and cloud, 5G, next-generation compute, semiconductor manufacturing and other technologies.
Artificial Solutions is a multinational technology company that develops technology for conversational AI systems.
Demandbase is an account-based marketing (ABM), advertising, sales intelligence and data company. Its products provide business-to-business (B2B) companies sales and marketing support that helps users discover, manage, and measure target audiences. This includes identifying web visitors, targeting and engaging accounts, closing deals, and helping to grow customers. Demandbase One, the company’s suite of cloud products, provides account-based marketing (ABM) and ABX, B2B advertising, sales intelligence, and data capabilities. These products integrate into other advertising, marketing, and sales technologies including marketing automation, customer relationship management, web analytics, content and personalization, and other services.
Fuze is a cloud communications and collaboration software platform designed for the enterprise. Fuze was acquired by 8x8. The company is headquartered in Boston, Massachusetts.
Typeform is a software as a service (SaaS) company that specializes in online form building and online surveys. Its main software creates dynamic forms based on user needs. Typeform's software has been used by Apple Inc., Airbnb, Uber and Nike, Inc. Typeform produces millions of forms every month.
Flok was an American tech startup based in New York City that provides marketing services such as chatbots/AI, customer loyalty programs, mobile apps and CRM services to local businesses.
Unith, previously Crowd Mobile and Crowd Media, is an Australian and European-based artificial intelligence business, focusing on media technology around conversational commerce and its Talking Head platform for mobile and smart device applications. Unith’s Talking Head platform combines AI with machine learning based technology to generate digital avatars that appear visually as unique individuals.
Uniphore is a conversational automation technology company. Uniphore sells software for conversational analytics, conversational assistants and conversational security. The company is headquartered in Palo Alto, California, with offices in the United States, Singapore, India, Japan, Spain, and Israel. Its products are used by up to 75,000 customer service agents during approximately 160 million interactions per month.
Gupshup is an American messaging platform for businesses to communicate. With primary operations in India, United States, Europe, Latin America, Africa, Middle East and South East Asia. It is owned and operated by Webaroo Inc.
Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019. The company develops technology to enable enterprises to build conversational AI systems that allow users to converse with applications and electronic devices in free-format, natural language, using speech or text. The company has been accorded numerous accolades including the Frost & Sullivan Award, NASSCOM's Al Game Changer Award, and serves Fortune 500 brands globally in industries such as financial, insurance, healthcare, technology and communications.
Conversable is a SaaS based Artificial Intelligence (AI) powered conversational platform, headquartered in Austin, Texas. It allows customers to create intelligent, automated response flows through conversations in any messaging channel or voice platforms. It has offices in Austin and Dallas.
Movinga is an online platform-based moving company with its official headquarters at Moabit, Berlin, Germany. Movinga was founded in 2015. It specializes in house removals and relocation and can also be used to 'find and book' other listed moving companies, based on the buyer's preference.
Conversica is a US-based cloud software technology company, headquartered in San Mateo, California, that provides two-way AI-driven conversational software and a suite of Intelligent Virtual Assistants for businesses to engage customers via email, chat and SMS.
Servify is a device management platform, founded in 2015. It is headquartered in Mumbai, India and operates in North America, Europe, Middle East, China and Turkey. It provides services such as product diagnosis, queue management, warranty and protection plans to its clients. In 2019, Servify was featured in Red Herring Asia Top 100 Technology company list.
Yellow.ai, formerly Yellow Messenger, is a multinational company headquartered in San Mateo, California focused on customer service automation. It was founded in 2016 and provides an AI platform for automating customer support experiences across chat and voice. The platform supports more than 135 languages across more than 35 channels.