Qualfon

Last updated
Qualfon, Inc.
Company type Private company
Industry Call centres
Founded1995;30 years ago (1995)
Headquarters
Mexico City
,
Mexico
Area served
International clients
ProductsCall centers, BPO and back-office processing
Services Business process outsourcing (BPO), telemarketing, call center consulting, technical support, collections, lead generation, and back-office support
Number of employees
15,000 [1]  (2020)
Divisions Qualfon Data Solutions Group (DSG)
Website

Qualfon is a Mexican multi-national company that supplies outsourcing services to call centers, back offices, and business processes. The company was founded in 1995 and has a history of acquisitions. It is privately held company operating across a number of countries with a focus on business process outsourcing (BPO). [2]

Qualfon has a decentralised structure, its CEO is based in Florida and the company operates in Mexico, the United States, the Philippines, Guyana, China and India. [3]

History

The company was founded in 1995 with operations in Mexico City.

In March 2013 Qualfon acquired Data Control Group (DCG), which is now called the Qualfon Data Services Group and performs back-office processing.

In May 2014 Qualfon acquired Center Partners, a United States contact center outsourcing company. [4]

In April 2016 Qualfon acquired Culture.Service.Growth (CSG), a contact center services company based in San Antonio, Texas. [5]

In December 2017 Qualfon acquired Dialog Direct, a business process outsourcing company that provides lead generation, sales, and customer support services. [6]

References

  1. ↑ "Qualfon Acquires MAR Graphics". Nearshore America. October 14, 2020.
  2. ↑ "Qualfon Launches New Call Center in Mexico City". Nearshore Americas. July 4, 2013.
  3. ↑ "Qualfon expansion to see 660 more jobs". StaBroek News. November 21, 2011.
  4. ↑ "Global call center concern acquires Center Partners | Spokane Journal of Business". www.spokanejournal.com. Retrieved 2024-05-10.
  5. ↑ staff, Coloradoan. "Qualfon buys up Texas competitor". Fort Collins Coloradoan. Retrieved 2024-05-10.
  6. ↑ Ammachchi, Narayan (2017-12-11). "Qualfon Acquires Dialog Direct, Gains Entry Into Costa Rica - Nearshore Americas" . Retrieved 2024-05-10.
This page is based on this Wikipedia article
Text is available under the CC BY-SA 4.0 license; additional terms may apply.
Images, videos and audio are available under their respective licenses.