A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email.
Outsourcing is the act of a company relying on an external provider for a business process that otherwise would be internal. Generally, it involves an agreement in which one company hires another company to be responsible for a planned or existing activity which otherwise would be carried out internally, a.k.a. in-house,
Ryder System, Inc. is an American transportation and logistics company. It is known for its fleet of commercial rental trucks.
Atos is a French multinational information technology (IT) service and consulting company with headquarters in Bezons, France, and offices worldwide. It specialises in hi-tech transactional services, unified communications, cloud, big data and cybersecurity services. Atos operates worldwide under the brands Atos, Atos|Syntel, Atos Consulting, Atos Healthcare, Atos Worldgrid, Groupe Bull, Canopy, Maven Wave, and Unify.
iconectiv supplies communications providers with network planning and management services. The company’s cloud-based information as a service network and operations management and numbering solutions span trusted communications, digital identity management and fraud prevention. Known as Bellcore after its establishment in the United States in 1983 as part of the break-up of the Bell System, the company's name changed to Telcordia Technologies after a change of ownership in 1996. The business was acquired by Ericsson in 2012, then restructured and rebranded as iconectiv in 2013.
LiveRamp Holdings, Inc., is a San Francisco, California-based SaaS company that offers a data connectivity platform whose services include data onboarding, the transfer of offline data online for marketing purposes.
Fiserv, Inc. is an American multinational company headquartered in Milwaukee, Wisconsin, that provides financial technology and services to clients across the financial services sector, including banks, thrifts, credit unions, securities broker dealers, mortgage, insurance, leasing and finance companies, and retailers.
Teleperformance SE is a multinational company founded in 1978 with headquarters in France. They provide services for debt collection, telemarketing, customer relationship management, content moderation, and communication.Its services are operated in over 300 languages and dialects on behalf of companies in various industries.
One of the most dynamic and fastest growing sectors in the Philippines is the information technology–business process outsourcing (IT-BPO) industry. The industry is composed of eight sub-sectors, namely, knowledge process outsourcing and back offices, animation, call centers, software development, game development, engineering design, and medical transcription. The IT-BPO industry plays a major role in the country's growth and development.
Legal outsourcing, also known as legal process outsourcing (LPO), refers to the practice of a law firm or corporation obtaining legal support services from an outside law firm or legal support services company. When the LPO provider is based in another country, the practice is called offshoring and involves the practice of outsourcing any activity except those where personal presence or contact is required, e.g. appearances in court and face-to-face negotiations. When the LPO provider is based in the same country, the practice of outsourcing includes agency work and other services requiring a physical presence, such as court appearances. This process is one of the incidents of the larger movement towards outsourcing. The most commonly offered services have been agency work, document review, legal research and writing, drafting of pleadings and briefs, and patent services.
Neusoft Corporation is a Chinese multinational provider of software engineering services, Information Technology services, product engineering services, IT education and medical equipment headquartered in Shenyang, China.
Exlservice Holdings, Inc. is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. The company is headquartered in New York and has more than 40,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa.
Sykes Enterprises, Inc. was an American multinational business process outsourcing provider headquartered in Tampa, Florida. The company provided business process outsourcing (BPO) services, IT consulting, and IT-enabled services, such as technical support and customer service.
Air Methods Corporation is an American privately owned helicopter operator. The air medical division provides emergency medical services to over 100,000 patients every year. It operates in 48 states with air medical as its primary business focus. Its corporate headquarters are located in the Denver Technological Center, Greenwood Village, Colorado, in the Denver metropolitan area.
SoftServe, Inc., founded in 1993 in Lviv, Ukraine, is a technology company specializing in consultancy services and software development. SoftServe provides services in the fields of big data, Internet of things, cloud computing, DevOps, e-commerce, computer security, experience design, and health care. With its United States headquarters in Austin, Texas and European headquarters in Lviv, Ukraine, the company employs more than 12,000 people in 58 offices in 14 countries. It is one of the largest employers for software developers in Eastern Europe, and the largest outsourcing and outstaffing IT company in Ukraine.
Electronic Data Systems (EDS) was an American multinational information technology equipment and services company headquartered in Plano, Texas, which was founded in 1962 by Ross Perot. The company was a subsidiary of General Motors from 1984 until it was spun off in 1996. EDS was acquired by Hewlett-Packard in 2008.
eTelecare Global Solutions, Inc (PSE:ETEL), was a provider of complex business process outsourcing (BPO).
Minacs was a Canadian business and technology outsourcing company, headquartered in Oshawa, Ontario. The company provided outsourced customer life cycle, marketing, finance and accounting, procurement, and information technology services.
Acquire Business Process Outsourcing is an Australian based global business process outsourcing firm that specializes in back office support, customer acquisition, customer service, technical support, lead generation and software development.
Acxiom is a Conway, Arkansas-based database marketing company. The company collects, analyzes and sells customer and business information used for targeted advertising campaigns. The company was formed in 2018 when Acxiom Corporation spun off its Acxiom Marketing Services (AMS) division to global advertising network Interpublic Group of Companies.
