Sitejabber

Last updated
Sitejabber
Company typePrivately held
IndustryBusiness ratings and online reviews
Founded2007
Founders
  • Michael Lai
  • Jeremy Gin
  • Rodney Gin
Headquarters Redwood City, California
ProductsOnline review platform
Website www.sitejabber.com

Sitejabber is an AI-enabled platform that allows businesses and buyers to interact through online reviews. [1] [2] Sitejabber was founded in 2007 in San Francisco, California and has been described as "the Yelp for websites and online businesses". [3]

Contents

Sitejabber rebranded the reputation management platform part of its service in 2023, under the name Jabio.

History

According to the Sitejabber blog, the service was started in 2007 by Jeremy Gin, Rodney Gin and Michael Lai in an effort to reduce online fraud and improve online transparency. [4] Sitejabber was originally developed with a grant from the National Science Foundation. [5] [6]

In 2010, Sitejabber partnered with LegitScript to identify fraudulent prescription drug websites and help users avoid them. [7] Sitejabber also formed a similar partnership with Health On Net (HON) to help identify trustworthy health and medical websites. [8]

Sitejabber released an official Google Chrome extension in 2015. [9]

Sitejabber’s services have been covered in publications such The New York Times , [10] MarketWatch , [11] MSN Money ,, [12] The Atlantic , [13] Wall Street Journal [14] and The Chicago Tribune . [15]

Sitejabber is a certified Google Reviews partner. [2] [9]  

Jabio

In 2023, Sitejabber relaunched its review management platform under a new name, Jabio. Sitejabber states that its technology allows brands to manage their reputation by collecting, monitoring, and distributing reviews. The company states that this update helps distinguish the Jabio business platform from the Sitejabber site. [16] [17]

The Jabio platform allows businesses to source reviews, manage feedback, and use reviews for their online marketing - including publishing or facilitating reviews across destinations including Google Seller Ratings, BBB, and other customer review websites. [2]

In addition, both B2C and B2B consumers create Sitejabber accounts to rate and review online businesses, providing an overall star-rating as well as evaluating criteria such as service, value, shipping, returns, and quality. Sitejabber is a platform where users can share their experiences and insights about various businesses. [3] These features are designed to help buyers make informed purchasing decisions while helping them avoid deceptive websites. [18]

Sitejabber has been recognized by PC Magazine and CNN. [19] [20]

Related Research Articles

<span class="mw-page-title-main">Advance-fee scam</span> Type of confidence trick fraud

An advance-fee scam is a form of fraud and is one of the most common types of confidence tricks. The scam typically involves promising the victim a significant share of a large sum of money, in return for a small up-front payment, which the fraudster claims will be used to obtain the large sum. If a victim makes the payment, the fraudster either invents a series of further fees for the victim to pay or simply disappears.

<span class="mw-page-title-main">Pyramid scheme</span> Type of unsustainable business model

A pyramid scheme is a business model which, rather than earning money by sale of legitimate products to an end consumer, mainly earns money by recruiting new members with the promise of payments. As the number of members multiplies, recruiting quickly becomes increasingly difficult until it is impossible, and therefore most of the newer recruits do not make a profit. As such, pyramid schemes are unsustainable. The unsustainable nature of pyramid schemes has led to most countries outlawing them as a form of fraud.

Scam baiting is a form of internet vigilantism primarily used towards advance-fee fraud, IRS impersonation scams, technical support scams, pension scams, and consumer financial fraud.

<span class="mw-page-title-main">Internet fraud</span> Fraud or deception using the Internet

Internet fraud is a type of cybercrime fraud or deception which makes use of the Internet and could involve hiding of information or providing incorrect information for the purpose of tricking victims out of money, property, and inheritance. Internet fraud is not considered a single, distinctive crime but covers a range of illegal and illicit actions that are committed in cyberspace. It is differentiated from theft since, in this case, the victim voluntarily and knowingly provides the information, money or property to the perpetrator. It is also distinguished by the way it involves temporally and spatially separated offenders.

<span class="mw-page-title-main">Online auction</span> Auction held over the internet

An online auction is an auction held over the internet and accessed by internet connected devices. Similar to in-person auctions, online auctions come in a variety of types, with different bidding and selling rules.

<span class="mw-page-title-main">United States Postal Inspection Service</span> Federal law enforcement agency

The United States Postal Inspection Service (USPIS), or the Postal Inspectors, is the federal law enforcement arm of the United States Postal Service. It supports and protects the U.S. Postal Service, its employees, infrastructure, and customers by enforcing the laws that defend the United States' mail system from illegal or dangerous use. Its jurisdiction covers any crimes that may adversely affect or fraudulently use the U.S. Mail, the postal system, or postal employees. With roots going back to the late 18th century, the USPIS is the oldest continuously operating federal law enforcement agency.

<span class="mw-page-title-main">Romance scam</span> Confidence trick using romantic intentions

A romance scam is a confidence trick involving feigning romantic intentions towards a victim, gaining the victim's affection, and then using that goodwill to get the victim to send money to the scammer under false pretenses or to commit fraud against the victim. Fraudulent acts may involve access to the victim's money, bank accounts, credit cards, passports, Cash App, e-mail accounts, or national identification numbers; or forcing the victims to commit financial fraud on their behalf.

Employment fraud is the attempt to defraud people seeking employment by giving them false hope of better employment, offering better working hours, more respectable tasks, future opportunities, or higher wages. They often advertise at the same locations as genuine employers and may ask for money in exchange for the opportunity to apply for a job.

Telemarketing fraud is fraudulent selling conducted over the telephone. The term is also used for telephone fraud not involving selling.

<span class="mw-page-title-main">Green Dot Corporation</span> American issuer of prepaid debit cards

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Internet fraud prevention is the act of stopping various types of internet fraud. Due to the many different ways of committing fraud over the Internet, such as stolen credit cards, identity theft, phishing, and chargebacks, users of the Internet, including online merchants, financial institutions and consumers who make online purchases, must make sure to avoid or minimize the risk of falling prey to such scams.

LegitScript is a Portland, Oregon-based internet and payments compliance company that provides services for merchant monitoring, platform monitoring, and certification in high-risk industries. The company also performs investigative analyses for government agencies around the world regarding cybercrime, and offers brand monitoring for intellectual property infringement. Some of LegitScript's partners include Google, Facebook, Amazon, Bing, and Visa. LegitScript also works with the U.S. Food and Drug Administration to monitor and investigate websites marketing FDA-regulated products.

Reputation is a business-to-business online reputation management and customer experience management company headquartered in San Ramon, California. The company claims its software-as-a-service platform helps businesses monitor and respond to online reviews, social media, and surveys; analyze customer sentiment; and collaborate to make operational improvements.

A vanity award is an award in which the recipient purchases the award and/or marketing services to give the false appearance of a legitimate honor. Pitches for Who's Who-type publications, biographies or nominations for awards or special memberships can have a catch to them in which the honoree is required to pay for recognition.

The dark web is the World Wide Web content that exists on darknets: overlay networks that use the Internet but require specific software, configurations, or authorization to access. Through the dark web, private computer networks can communicate and conduct business anonymously without divulging identifying information, such as a user's location. The dark web forms a small part of the deep web, the part of the web not indexed by web search engines, although sometimes the term deep web is mistakenly used to refer specifically to the dark web.

<span class="mw-page-title-main">Technical support scam</span> Type of fraud and confidence trick

A technical support scam, or tech support scam, is a type of scam in which a scammer claims to offer a legitimate technical support service. Victims contact scammers in a variety of ways, often through fake pop-ups resembling error messages or via fake "help lines" advertised on websites owned by the scammers. Technical support scammers use social engineering and a variety of confidence tricks to persuade their victim of the presence of problems on their computer or mobile device, such as a malware infection, when there are no issues with the victim's device. The scammer will then persuade the victim to pay to fix the fictitious "problems" that they claim to have found. Payment is made to the scammer via gift cards, which are hard to trace and have few consumer protections in place. Technical support scams have occurred as early as 2008. A 2017 study of technical support scams found that of the IPs that could be geolocated, 85% could be traced to locations in India, 7% to locations in the United States and 3% to locations in Costa Rica. Research into tech support scams suggests that millennials and those in generation Z have the highest exposure to such scams; however, senior citizens are more likely to fall for these scams and lose money to them. Technical support scams were named by Norton as the top phishing threat to consumers in October 2021; Microsoft found that 60% of consumers who took part in a survey had been exposed to a technical support scam within the previous twelve months. Responses to technical support scams include lawsuits brought against companies responsible for running fraudulent call centres and scam baiting.

AnyDesk is a remote desktop application distributed by AnyDesk Software GmbH. The proprietary software program provides platform-independent remote access to personal computers and other devices running the host application. It offers remote control, file transfer, and VPN functionality. AnyDesk is often used in technical support scams and other remote access scams.

KwikChex is an online investigation and reputation management firm founded by Chris Emmins. It was founded in Bournemouth, United Kingdom in 2010, and moved to Taunton in 2018. It is particularly known for its work in consumer protection, including creating and managing the Timeshare Task Force and for challenging the authenticity of content on online review websites.

The locksmith scam is a scam involving fake business listings for cheap locksmith services that, once called out, overcharge the customer. The scam targets people who call a locksmith out of desperation, usually because of being locked out of their car or premises. Locksmith scams have been reported in the U.S., the U.K., and New Zealand.

References

  1. "About Us - Sitejabber".
  2. 1 2 3 "Sitejabber Software Reviews, Demo & Pricing - 2022". softwareadvice.com. Retrieved 2022-12-16.
  3. 1 2 Jennifer Van Grove (21 July 2009). "Sitejabber: A Power to the People Tool for Reviewing Online Businesses". Mashable. Mashable, Inc. Retrieved 7 September 2014.
  4. "The Founding of Sitejabber - Sitejabber Consumer Tips".
  5. Bortz, Daniel (2021-12-11). "How to Avoid Basic Wedding Scams". The New York Times. ISSN   0362-4331 . Retrieved 2022-12-16.
  6. "NSF Award Search: Award#1127567 - SBIR Phase II: Software to Automate the Detection of Websites that are Fraudulent or Otherwise Harmful to Consumers". nsf.gov. National Science FOundation. Retrieved 2022-12-21.
  7. "LegitScript alliance to help identify 'rogue' Rx web sites". CDR – Chain Drug Review. 2010-03-15. Retrieved 2022-12-16.
  8. Business Wire (2 February 2010). "Sitejabber, HON Announce Partnership to Help Consumers Find Quality Health Websites". Reuters. Thomson Reuters. Archived from the original on 7 September 2014. Retrieved 7 September 2014.{{cite web}}: |author1= has generic name (help)
  9. 1 2 "SiteJabber Shows You Reviews of Web Retailers Before You Buy". Lifehacker. 2015-11-08. Retrieved 2022-12-16.
  10. Daniel Bortz (11 December 2021). "3 How to Avoid Basic Wedding Scams". The New York Times. Retrieved 11 December 2021.
  11. Catey Hill (30 July 2014). "3 pet medication scams — and what you can do about them". MarketWatch. Dow Jones & Co. Retrieved 7 September 2014.
  12. Mitch Lipka (7 July 2013). "Hey, senior Internet surfers: Sharks are circling". MSN Money. Microsoft, Inc. Archived from the original on 7 September 2014. Retrieved 7 September 2014.
  13. Chris Good (28 September 2010). "The Top E-Commerce Fears". The Atlantic. Atlantic Media. Retrieved 7 September 2014.
  14. Catey Hill (15 May 2014). "Booking travel online? Beware of these 4 scams". MarketWatch. Dow Jones & Co. Retrieved 7 September 2014.
  15. Diane Stafford (6 September 2010). "Beware of work-at-home scams". The Chicago Tribune. Tribune Publishing Company. Archived from the original on September 9, 2010. Retrieved 7 September 2014.
  16. "Let Us (Re)Introduce Our Powerful Reviews Platform… search result | Jabio". sitejabber.com. 2023-07-22. Retrieved 2023-08-09.
  17. "Sitejabber Reviews & Product Details". g2.com. Retrieved 2023-08-08.
  18. Fiegerman, Seth (15 June 2010). "7 Tips to Tell If an Online Biz Is Safe". TheStreet. Retrieved 2022-12-16.
  19. Brian Heater (16 August 2010). "The Top 100 Web Sites of 2010". PC Magazine. Ziff Davis, LLC. Archived from the original on 7 September 2014. Retrieved 7 September 2014.
  20. Money Magazine staff (11 April 2011). "100 best money moves". CNN Money. Time Warner, Inc. Retrieved 7 September 2014.