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SmarterChild was a chatbot available on AOL Instant Messenger and Windows Live Messenger (previously MSN Messenger) networks.[ citation needed ]
SmarterChild was an intelligent agent or "bot" developed by ActiveBuddy, Inc., with offices in New York and Sunnyvale.[ citation needed ] It was widely distributed across global instant messaging networks.[ citation needed ] SmarterChild became very popular, attracting over 30 million Instant Messenger "buddies" on AIM (AOL) and MSN and Yahoo Messenger over the course of its lifetime.[ citation needed ]
Founded in 2000, ActiveBuddy was the brainchild of Robert Hoffer and Timothy Kay, who later brought seasoned advertising executive Peter Levitan on board as CEO. The concept for conversational instant messaging bots came from the founder's vision to add natural language comprehension functionality to the increasingly popular AIM instant messaging application.[ citation needed ] The original implementation took shape as a demo that Kay programmed in Perl in his Los Altos garage to connect a single buddy name, "ActiveBuddy", to look up stock symbols, and later allow AIM users to play Colossal Cave Adventure, a word-based adventure game, and MIT's Boris Katz Start Question Answering System [1] but quickly grew to include a wide range of database applications the company called 'knowledge domains' including instant access to news, weather, stock information, movie times, yellow pages listings, and detailed sports data, as well as a variety of tools (personal assistant, calculators, translator, etc.).[ citation needed ] None of the individual domains which the company had named “stocksBuddy”, “sportsBuddy”, etc. ever launched publicly. When Stephen Klein came on board as COO — and eventually CEO — he insisted that all of the disparate test “buddies” be launched together with the company’s highly-developed colloquial chat domain. He suggested using “SmarterChild”, a username coined by Tim Kay which Tim was using to test various things. The bundled domains were launched publicly as SmarterChild (on AIM initially) in June 2001.[ citation needed ] SmarterChild provided information wrapped in fun and quirky conversation. The company generated no revenue from SmarterChild, but used it as a demonstration of the power of what Klein called “conversational computing”. The company subsequently marketed Automated Service Agents—delivering immediate answers to customer service inquiries—-to large corporations, like Comcast, Cingular, TimeWarner Cable, etc. [2]
SmarterChild's popularity spawned targeted marketing-oriented bots for Radiohead, Austin Powers, Intel, Keebler, The Sporting News and others.[ citation needed ] ActiveBuddy co-founders, Kay and Hoffer, as co-inventors, were issued two controversial U.S. patents in 2002. [3] [4]
ActiveBuddy changed its name to Colloquis (briefly Conversagent) and targeted development of consumer-facing enterprise customer service agents, which the company marketed as Automated Service Agents(tm). Microsoft acquired Colloquis in October 2006 [5] and proceeded to de-commission SmarterChild and kill off the Automated Service Agent business as well.
In many ways,[ further explanation needed ] SmarterChild was a precursor to Apple's Siri and Samsung's S Voice. As Shawn Carolan of Menlo Ventures, a Siri investor, said, "…When I first encountered Siri, SmarterChild already had ten million users and was getting a billion messages a day… The market was speaking." [6]
Robert Hoffer, ActiveBuddy co-founder, licensed the technology from Microsoft after Microsoft abandoned the Colloquis technology.
AIM was an instant messaging and presence computer program created by AOL, which used the proprietary OSCAR instant messaging protocol and the TOC protocol to allow registered users to communicate in real time.
ICQ was a cross-platform instant messaging (IM) and VoIP client. The name ICQ derives from the English phrase "I Seek You". Originally developed by the Israeli company Mirabilis in 1996, the client was bought by AOL in 1998, and then by Mail.Ru Group in 2010.
Instant messaging (IM) technology is a type of synchronous computer-mediated communication involving the immediate (real-time) transmission of messages between two or more parties over the Internet or another computer network. Originally involving simple text message exchanges, modern IM applications and services tend to also feature the exchange of multimedia, emojis, file transfer, VoIP, and video chat capabilities.
Trillian is a proprietary multiprotocol instant messaging application created by Cerulean Studios. It is currently available for Microsoft Windows, macOS, Linux, Android, iOS, BlackBerry OS, and the Web. It can connect to multiple IM services, such as AIM, Bonjour, Facebook Messenger, Google Talk (Hangouts), IRC, XMPP (Jabber), VZ, and Yahoo! Messenger networks; as well as social networking sites, such as Facebook, Foursquare, LinkedIn, and Twitter; and email services, such as POP3 and IMAP.
A chatbot is a software application or web interface that is designed to mimic human conversation through text or voice interactions. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades.
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling as IVR systems are more intelligent than many predictive dialer systems.
Extensible Messaging and Presence Protocol is an open communication protocol designed for instant messaging (IM), presence information, and contact list maintenance. Based on XML, it enables the near-real-time exchange of structured data between two or more network entities. Designed to be extensible, the protocol offers a multitude of applications beyond traditional IM in the broader realm of message-oriented middleware, including signalling for VoIP, video, file transfer, gaming and other uses.
The TOC protocol, or Talk to OSCAR protocol, was a protocol used by some third-party AOL Instant Messenger clients and several clients that AOL produced itself. Sometime near August 19, 2005, AOL discontinued support for the protocol and no longer uses it in any of the instant messaging clients it actively maintains, such as its Windows and Mac clients for the AOL Instant Messenger and ICQ systems. However, it once did produce several of its own TOC clients, including TiK and TAC which are written in Tcl/Tk, TNT which is written in Emacs Lisp, all of which are open source, and a Java client originally called TIC which later became the Quick Buddy web applet. AOL also provided the TOC protocol specification openly to developers in the hopes that they will use it instead of the proprietary OSCAR protocol they use themselves. In July 2012, AOL turned off the TOC2 servers and it is no longer possible to connect to AIM using this protocol.
An Internet bot, web robot, robot or simply bot, is a software application that runs automated tasks (scripts) on the Internet, usually with the intent to imitate human activity, such as messaging, on a large scale. An Internet bot plays the client role in a client–server model whereas the server role is usually played by web servers. Internet bots are able to perform simple and repetitive tasks much faster than a person could ever do. The most extensive use of bots is for web crawling, in which an automated script fetches, analyzes and files information from web servers. More than half of all web traffic is generated by bots.
A voice-user interface (VUI) enables spoken human interaction with computers, using speech recognition to understand spoken commands and answer questions, and typically text to speech to play a reply. A voice command device is a device controlled with a voice user interface.
In artificial intelligence, an embodied agent, also sometimes referred to as an interface agent, is an intelligent agent that interacts with the environment through a physical body within that environment. Agents that are represented graphically with a body, for example a human or a cartoon animal, are also called embodied agents, although they have only virtual, not physical, embodiment. A branch of artificial intelligence focuses on empowering such agents to interact autonomously with human beings and the environment. Mobile robots are one example of physically embodied agents; Ananova and Microsoft Agent are examples of graphically embodied agents. Embodied conversational agents are embodied agents that are capable of engaging in conversation with one another and with humans employing the same verbal and nonverbal means that humans do.
A dialogue system, or conversational agent (CA), is a computer system intended to converse with a human. Dialogue systems employed one or more of text, speech, graphics, haptics, gestures, and other modes for communication on both the input and output channel.
Voice portals are the voice equivalent of web portals, giving access to information through spoken commands and voice responses. Ideally a voice portal could be an access point for any type of information, services, or transactions found on the Internet. Common uses include movie time listings and stock trading. In telecommunications circles, voice portals may be referred to as interactive voice response (IVR) systems, but this term also includes DTMF services. With the emergence of conversational assistants such as Apple's Siri, Amazon Alexa, Google Assistant, Microsoft Cortana, and Samsung's Bixby, Voice Portals can now be accessed through mobile devices and Far Field voice smart speakers such as the Amazon Echo and Google Home.
Robert Hoffer is an American businessman who for the past 25 years has primarily worked in technology and software. He initially developed and launched one of the first online yellow pages. Hoffer is also credited with developing instant messaging agents and web-based scratch-off games. Over the course of his career, he has worked for and consulted for many large corporations, including Apple Computer, AOL, Xerox, PepsiCo, Playboy, Citibank, and Lipton.
Colloquis, previously known as ActiveBuddy and Conversagent, was a company that created conversation-based interactive agents originally distributed via instant messaging platforms. The company had offices in New York, New York, and Sunnyvale, California.
Windows Live Agents are chatterbot agents for Windows Live Messenger that is part of Microsoft's Windows Live services. They provide users the ability to interact with the agents through Windows Live Messenger to get more information about specific topics.
MSN Messenger, later rebranded as Windows Live Messenger, was a cross-platform instant-messaging client developed by Microsoft. It connected to the now-discontinued Microsoft Messenger service and, in later versions, was compatible with Yahoo! Messenger and Facebook Messenger. The service was discontinued in 2013 and was replaced by Skype.
A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat, to facilitate interaction with their users. The interaction may be via text, graphical interface, or voice - as some virtual assistants are able to interpret human speech and respond via synthesized voices.
Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019. The company develops technology to enable enterprises to build conversational AI systems that allow users to converse with applications and electronic devices in free-format, natural language, using speech or text. The company has been accorded numerous accolades including the Frost & Sullivan Award, NASSCOM's Al Game Changer Award, and serves Fortune 500 brands globally in industries such as financial, insurance, healthcare, technology and communications.
A conversational user interface (CUI) is a user interface for computers that emulates a conversation with a real human. Historically, computers have relied on text-based user interfaces and graphical user interfaces (GUIs) to translate the user's desired action into commands the computer understands. While an effective mechanism of completing computing actions, there is a learning curve for the user associated with GUI. Instead, CUIs provide opportunity for the user to communicate with the computer in their natural language rather than in a syntax specific commands.