Related Research Articles
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
A management information system (MIS) is an information system used for decision-making, and for the coordination, control, analysis, and visualization of information in an organization. The study of the management information systems involves people, processes and technology in an organizational context. In other words, it serves, as the functions of controlling, planning, decision making in the management level setting.
Siebel Systems, Inc. was an American software company principally engaged in the design, development, marketing, and support of customer relationship management (CRM) applications—notably Siebel CRM.
SugarCRM is a software company based in Silicon Valley. It produces the on-premises and cloud-based web application Sugar, a customer relationship management (CRM) system.
BigMachines, now Oracle Configure, Price, Quote (CPQ), was a software company founded in 2000 by Godard Abel and Christopher Shutts, which was acquired by Oracle in 2013. The software is designed to integrate with enterprise resource planning (ERP), customer relationship management (CRM), and other business systems to help companies automate the sales process. It specializes in software for configure, price and quote (CPQ). It can be used by internal teams, channel partners, VARs, distributors, customers, and outside representatives and partners.
Act! is a customer relationship management (CRM) software and marketing automation software platform designed for, and used by, small and mid-sized businesses. It has a user base of over 800 thousand registered users.
NetSuite Inc. is an American cloud-based enterprise software company that provides products and services tailored for small and medium-sized businesses (SMBs) including accounting and financial management, customer relationship management, inventory management, human capital management, payroll, procurement, project management and e-commerce software. NetSuite was founded in 1998 with headquarters in Austin, Texas. The company is widely seen as the first cloud computing software company, with its founding pre-dating that of Salesforce by about a month.
HubSpot, Inc. is an American developer and marketer of software products for inbound marketing, sales, and customer service. HubSpot was founded by Brian Halligan and Dharmesh Shah in 2006.
Pegasystems Inc. (Pega) is an American software company based in Cambridge, Massachusetts. Founded in 1983, Pegasystems develops software for customer relationship management (CRM) and business process management (BPM). The company has been publicly traded since 1996 as PEGA (NASDAQ). Pega is a low-code platform for workflow automation and generative AI-powered decisioning that helps businesses move towards becoming autonomous enterprises.
Pivotal CRM is a customer relationship management (CRM) software system offered by Avolin, an enterprise software and service company headquartered in Austin Texas. Pivotal CRM includes software tools for sales force automation (SFA), marketing automation and lead management, and customer service automation, as well as partner management, mobile CRM, analytics and call scripting. Industry specific versions of the Pivotal CRM suite are also offered for several industries, including institutional asset management, mutual fund wholesaling, capital markets, commercial banking, private banking, home building and real estate, healthcare, and legal services, among others. Built on .NET Framework, Pivotal CRM embeds several commonly used Microsoft business products within the CRM system, including Microsoft Office, Microsoft Outlook, Microsoft SharePoint, and Microsoft Visual Studio.
MarketFirst is a business software product for use in marketing, offered by Avolin.
This article is a comparison of notable CRM systems.
Marketo, Inc. is an American software company, with its headquarters in San Mateo, California. Marketo develops and sells marketing automation software for account-based marketing and other marketing services and products, including SEO and content creation.
Act-On Software is a software-as-a-service product for marketing automation. The company is headquartered in Portland, Oregon and was founded in 2008, originally retailing its software exclusively through Cisco, which provided $2 million in funding
Marketing automation refers to software platforms and technologies designed for marketing departments and organizations automate repetitive tasks and consolidate multi-channel interactions, tracking and web analytics, lead scoring, campaign management and reporting into one system. It often integrates with customer relationship management (CRM) and customer data platform (CDP) software.
Bullhorn, Inc. is an American cloud computing company headquartered in Boston. The company provides customer relationship management (CRM), applicant tracking system (ATS) and operations software for the staffing industry. As of 2019, the company reported more than 11,000 customers in more than 150 countries. Besides its Boston headquarters, the company has operations in St. Louis, London, Brighton, Sydney, and Rotterdam.
Insightly, Inc. is a private computer technology company headquartered in San Francisco, California.
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
UiPath Inc. is a global software company that makes robotic process automation (RPA) software. It was founded in Bucharest, Romania, by Daniel Dines and Marius Tîrcă. Its headquarters are in New York City. The company's software monitors user activity to automate repetitive front and back office tasks, including those performed using other business software such as customer relationship management or enterprise resource planning (ERP) software.
Creatio is a global vendor of software to automate workflows and a CRM with no-code development.
References
- ↑ Angeles, Sara (9 September 2015). "Best CRM Software 2015". BusinessNewsDaily. Retrieved 4 October 2015.
- ↑ TheEnterpriseCenter (28 April 2015). "Customer Relationship Management". SalemStateUniversity. Retrieved 4 October 2015.
- ↑ "Best CRM Systems By Price". dev.to.
- ↑ "The Big List of Lead Generation Tools You Want". RedJester. 19 March 2015. Retrieved 4 October 2015.
- ↑ Jain, Ritesh (28 March 2015). "Business process for customer management". FinancialExpress. Retrieved 4 October 2015.
- ↑ Nahai, Shirley (7 March 2015). "5 CRM Tools That Can Transform Your Business". Business2Community. Retrieved 4 October 2015.
- ↑ "CRM Telephony". Snapforce.
- ↑ Marshall, Adam (18 August 2015). "One Company Stands Out in the Over Crowded CRM Software Industry". Crmdirectory.org. Retrieved 17 November 2017.
- ↑ Wood, Laura (28 September 2015). "Research and Markets: United Kingdom Customer Relationship Management Market Report 2015". BusinessWire. Retrieved 4 October 2015.