| Company type | Private |
|---|---|
| Industry | Outsourcing, Customer Support |
| Founded | 2010 |
| Headquarters | USA |
Area served | Worldwide |
Key people | Daria Leshchenko (CEO), Dan Engel (Advisory Board Member) |
| Services | Customer Support, Technical Support, Back-Office Support |
Number of employees | 2000 |
| Website | https://supportyourapp.com/ |
SupportYourApp is a company that provides outsourced customer and technical support services for tech companies. [1] [2] The company offers multilingual services for businesses from SaaS, fintech, e-commerce, cybersecurity, hardware, healthcare, and software development industries. [3] [4] [5]
SupportYourApp has a spin-off company, Label Your Data, specializing in data annotation and labeling for Computer Vision, NLP & LLMs. [6]
SupportYourApp was founded in 2010, as an in-house team in IIG holding that provided customer and technical support in English for its in-house products. Later, it was spun off and rebranded as Yellow Media Group and eventually evolved into SupportYourApp, specializing in customer support and help desk services for tech companies. [7] [4]
In 2012, SupportYourApp opened its first office in Kyiv, Ukraine. In 2013, Dan Engel joined the company as an advisor, and in 2014, the company was rebranded to SupportYourApp with Daria Leshchenko as its CEO. [7]
In 2018, SupportYourApp obtained ISO/IEC 27001 certification, and became PCI DSS, GDPR, CCPA and HIPAA-compliant in 2019. [8] [9]
In April 2019, the company acquired the startup S.H.E. (SHEis.ai), that developed NLP (Natural Language Processing) systems. [10] In the same year, SupportYourApp opened its second office in Kyiv, Ukraine, that featured paintings and murals by the Ukrainian contemporary artists. [11]
In response to the full-scale war in Ukraine in 2022, the company has contributed to humanitarian aid efforts. [12]
SupportYourApp provides AI-driven customer, technical, and back-office support for industries like SaaS, fintech, healthcare, IoT, and e-commerce, offering multilingual, omnichannel service across phone, chat, email, and social media and handling front-desk and Tier 1–3 inquiries. [6] [5]
QCRM: An enterprise helpdesk platform for managing multichannel support. It combines emails, messengers, and calls in a single inbox and includes built-in phone support. The system provides ticket management, customer history tracking, and maintains compliance with PCI DSS and ISO standards. [13]
Quidget: A no-code AI assistant that automates support queries with natural language responses. It supports multiple languages, escalates complex cases to human agents, and can be trained on website content or knowledge bases. It also integrates with Calendly to schedule lead meetings automatically. [14] [15]