The Giving of Orders

Last updated
Mary P. Follett Mary Parker Follett (1868-1933).jpg
Mary P. Follett

"The Giving of Orders" is a 1926 essay by Mary Parker Follett. [1] In it, she addresses issues of authority in business management, specifically how managers can gain influence over informal groups that naturally form in the workplace. [2] She found that people respond better to situations than to top-down orders and managers should give people the means and willingness to respond to given situations instead of merely giving orders: "My solution is to depersonalize the giving of orders, to unite all concerned in a study of the situation, to discover the law of the situation, and obey that." [1]

Contents

Background

As a young girl, Mary Follett faced many struggles. Her sister died while she was young and her father was in and out of her life. She was always involved in government and recent issues going on throughout her community. Although she had limited access to research funds and other resources, she was able to write two influential books;" The New State" and "Creative Experience" which were insights gained by twenty years of civic and professional work in Boston's immigrant neighborhoods. By commuting everyday from her home in Boston to Roxbury, she recognized the difference between both cities and decided to make changes in Ward 17. With so much involvement throughout her lifetime, she started a revolution. [3]

Interpretation

By addressing the way managers gain influence over informal groups, Follett explains that training the employee can not only help them better understand their job description, but also helps the employer to be better understood. She argues that "orders should be the composite conclusion of those who give and those who receive them; more than this, that they should be the integration of the people concerned and the situation; more even than this, that they should be the integrations involved in the evolving situation.". [4] Follett found that workmen respond better to "the order integral to a particular situation", which is arrived at by "joint study of the problem". She argued that when "orders are simply part of the situation, the question of someone giving and someone receiving does not come up. Both accept the orders given by the situation." [4] In all, Follett cautions managers to avoid giving orders but rather to look with others to the situation at hand to determine an appropriate response. [5] Follett felt that depersonalizing orders would foster collaborative decision making, in which managers and employees would "discover" the most appropriate decision. Follett developed the circular theory of power, distinguishing between "power-over" and "power-with" (coercive vs. co-active power), while also advocating for power sharing and employee participation. [6]

Contemporary context

While Follett's writings were popular during her time period, they were nearly forgotten within ten years of her death. Scholars speculate that this could be due to gender discrimination and the fact that her ideas were too ahead of her time. Even though her perspective on voice is much more extreme than contemporary researchers, there has been renewed interest in her writings in the last couple of decades. [7] Follett's work came during the height of Frederick Taylor's Scientific Management movement, which advocated the "one right way" for tasks to be performed, and Max Weber's view that direct hierarchy was the best form of leadership for larger organizations. The Giving of Orders challenged both of these paradigms and presented an alternative to purely top-down hierarchy in management. Many consider Follett “the Prophet of Management” because her ideas have affected the field of management for the past six decades. [8]

Related Research Articles

Management Coordinating the efforts of people

Management is the administration of an organization, whether it is a business, a non-profit organization, or government body.

Delegation is the assignment of authority to another person to carry out specific activities. It is the process of distributing and entrusting work to another person. Delegation is one of the core concepts of management leadership. The process involves managers deciding which work they should do themselves and which work should be delegated to others for completion. From a managerial standpoint, delegation involves shifting project responsibility to team members, giving them the opportunity to finalize the work product effectively, with minimal intervention. The opposite of effective delegation is micromanagement, where a manager provides too much input, direction, and review of delegated work. Delegation empowers a subordinate to make decisions. It is a shifting of decision-making authority as well as responsibility for the results from one organisational level to another lower one. However, a certain level of accountability for the outcome of the work does remain with the person who delegated the work to begin with.

Historically there have been differences among investigators regarding the definition of organizational culture. Edgar H. Schein, a leading researcher in this field, defined "organizational culture" as comprising a number of features, including a shared "pattern of basic assumptions" which group members have acquired over time as they learn to successfully cope with internal and external organizationally relevant problems. Elliott Jaques first introduced the concept of culture in the organizational context in his 1951 book The Changing Culture of a Factory. The book was a published report of "a case study of developments in the social life of one industrial community between April, 1948 and November 1950". The "case" involved a publicly-held British company engaged principally in the manufacture, sale, and servicing of metal bearings. The study concerned itself with the description, analysis, and development of corporate group behaviours.

Management by objectives (MBO), also known as management by planning (MBP), was first popularized by Peter Drucker in his 1954 book The Practice of Management. Management by objectives is the process of defining specific objectives within an organization that management can convey to organisation members, then deciding how to achieve each objective in sequence. This process allows managers to take work that needs to be done one step at a time to allow for a calm, yet productive work environment. In this system of management, individual goals are synchronized with the goals of the organization.

S.M.A.R.T. is a mnemonic acronym, giving criteria to guide in the setting of objectives, for example in project management, employee-performance management and personal development. The letters S and M generally mean specific and measurable. Possibly the most common version has the remaining letters referring to achievable, relevant, and time-bound. However, the term's inventor had a slightly different version and the letters have meant different things to different authors, as described below. Additional letters have been added by some authors.

An organizational structure defines how activities such as task allocation, coordination, and supervision are directed toward the achievement of organizational aims.

Organizational behavior (OB) or organisational behaviour is the: "study of human behavior in organizational settings, the interface between human behavior and the organization, and the organization itself". OB research can be categorized in at least three ways:

Lyndall Urwick

Lyndall Fownes Urwick was a British management consultant and business thinker. He is recognised for integrating the ideas of earlier theorists like Henri Fayol into a comprehensive theory of management administration. He wrote an influential book called The Elements of Business Administration, published in 1943. With Luther Gulick, he founded the academic journal Administrative Science Quarterly.

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.

Organizating or organising is the establishment of effective authority relationships among selected work, persons and work places in order for the group to work together efficiently. Or the process of dividing work into sections and departments.

The informal organization is the interlocking social structure that governs how people work together in practice. It is the aggregate of norms, personal and professional connections through which work gets done and relationships are built among people who share a common organizational affiliation or cluster of affiliations. It consists of a dynamic set of personal relationships, social networks, communities of common interest, and emotional sources of motivation. The informal organization evolves, and the complex social dynamics of its members also.

Organizational ethics is the ethics of an organization, and it is how an organization responds to an internal or external stimulus. Organizational ethics is interdependent with the organizational culture. Although it is to both organizational behavior and industrial and organizational psychology as well as business ethics on the micro and macro levels, organizational ethics is neither organizational behavior nor industrial and organizational psychology, nor is it solely business ethics. Organizational ethics express the values of an organization to its employees and/or other entities irrespective of governmental and/or regulatory laws.

Henri Fayol French mining engineer and executive and developer of a general theory of business administration known as Fayolism

Henri Fayol was a French mining engineer, mining executive, author and director of mines who developed a general theory of business administration that is often called Fayolism. He and his colleagues developed this theory independently of scientific management but roughly contemporaneously. Like his contemporary Frederick Winslow Taylor, he is widely acknowledged as a founder of modern management methods.

Employee silence refers to situations where employees withhold information that might be useful to the organization of which they are a part, whether intentionally or unintentionally. This can happen if employees do not speak up to a supervisor or manager.

Within organizations people often have to make decisions about whether to speak up or remain silent - whether to share or withhold their ideas, opinions, and concerns ... [The problem is that] in many cases, they choose the safe response of silence, withholding input that could be valuable to others or thoughts that they wish they could express.

— Frances J. Milliken and Elizabeth Wolfe Morrison, Shades of Silence: Emerging Themes and Future Directions for Research on Silence in Organizations

Mary Parker Follett

Mary Parker Follett was an American social worker, management consultant, philosopher and pioneer in the fields of organizational theory and organizational behavior. Along with Lillian Gilbreth, she was one of two great women management experts in the early days of classical management theory. She has been called the "Mother of Modern Management". Instead of emphasizing industrial and mechanical components, she advocated for what she saw as the far more important human element, regarding people as the most valuable commodity present within any business. She was one of the first theorists to actively write about and explore the role people had on effective management, and discuss the importance of learning to deal with and promote positive human relations as a fundamental aspect of the industrial sector.

In an organization, communication occurs between members of different hierarchical positions. Superior-subordinate communication refers to the interactions between organizational leaders and their subordinates and how they work together to achieve personal and organizational goals Satisfactory upward and downward communication is essential for a successful organization because it closes the gap between superior and subordinates by increasing the levels of trust, support, and the frequency of their interactions.

Fayolism

Fayolism was a theory of management that analyzed and synthesized the role of management in organizations, developed around 1900 by the French management theorist Henri Fayol (1841–1925). It was through Fayol's work as a philosopher of administration that he contributed most widely to the theory and practice of organizational management.

Reward management is concerned with the formulation and implementation of strategies and policies that aim to reward people fairly, equitably and consistently in accordance with their value to the organization.

Henry Clayton Metcalf was an early American organizational theorist, Professor of Political Science at Tufts College in Massachusetts and Chairman of Tufts College, known from his publications on management with Ordway Tead and Lyndall Urwick.

<i>A Column of Fire</i> 2017 novel by Ken Follett

A Column of Fire is a 2017 novel by British author Ken Follett, first published on 12 September 2017. It is the third book in the Kingsbridge Series, and serves as a sequel to 1989's The Pillars of the Earth and 2007's World Without End.

References

  1. 1 2 Follett, Mary Parker. "The giving of orders." Scientific foundations of business administration (1926): 29-37.
  2. Nohria, Nitin. "Mary Parker Follett’s view on power, the giving of orders, and authority: An alternative to hierarchy or a utopian ideology." Mary Parker Follett–Prophet of Management (1995): 154-62.
  3. Tonn, Joan (2003). Mary P. Follett: Creating Democracy, transforming management.
  4. 1 2 Follet, M.P (1926), "The Giving of Orders", in Dynamic Administration; The Collected Works of Mary Parker Follet. Henry C. Metcalf and L. Urwick, Eds. New York: Harper and Brothers Publishers, 1941: 65-66
  5. Massie, Cynthia (1995). "Teaching Introduction to Public Administration via the Case Method". Journal of Public Administration Education: 102-115
  6. Hopen, Deborah (2010). "The changing role and practices of successful leaders.". The Journal for Quality and Participation, 33(1), 4-9.
  7. Barclay, Laurie (2005). "Following In The Footsteps Of Mary Parker Follett: Exploring How Insights From The Past Can Advance Organizational Justice Theory And Research". Journal of Management History.
  8. Mendenhall, Marsh, Mark E, W. Jeffrey (2010). "Voices From The Past: Mary Parker Follett And Joseph Smith On Collaborative Leadership". Journal of Management Inquiry.