A loyalty program is a marketing strategy designed to encourage customers to continue to shop at or use the services of a business associated with the program. A loyalty program typically involves the operator of a particular program set up an account for a customer of a business associated with the scheme, and then issue to the customer a loyalty card which may be a plastic or paper card, visually similar to a credit card, that identifies the cardholder as a participant in the program. Cards may have a barcode or magstripe to more easily allow for scanning, although some are chip cards or proximity cards.
WH Smith PLC, trading as WHSmith, is a British retailer, with headquarters in Swindon, England, which operates a chain of high street, railway station, airport, port, hospital and motorway service station shops selling books, stationery, magazines, newspapers, entertainment products and confectionery.
Nectar is a loyalty card scheme in the United Kingdom run by Nectar 360 Ltd, a company wholly owned by Sainsbury's. The scheme is the largest in the United Kingdom, and comprises a number of partner companies including Sainsbury's, Esso, eBay and British Airways. It launched in 2002 with initially four partner companies, and by 2010 had grown to include over 14 companies and over 400 online retailers. Participating companies cover sectors including travel, retail, finance and newspapers.
Wm Morrison Supermarkets Limited, trading as Morrisons, is the fifth largest supermarket chain in the United Kingdom. As of 2021, the company had 497 supermarkets across England, Wales and Scotland, and one in Gibraltar. The company is headquartered in Bradford, England.
Toys "R" Us is an American toy, clothing, and baby product retailer owned by Tru Kids and various others. The company was founded in 1948; its first store was built in April 1948, with its headquarters located in Parsippany-Troy Hills, New Jersey, in the New York metropolitan area.
Dollar Tree, Inc. is an American multi-price-point chain of discount variety stores. Headquartered in Chesapeake, Virginia, it is a Fortune 500 company and operates 15,115 stores throughout the 48 contiguous U.S. states and Canada. Its stores are supported by a nationwide logistics network of 24 distribution centers. Additionally, the company operates stores under the name of Dollar Bills, as well as a multi-price-point variety chain under the Family Dollar banner.
HMV is a music and entertainment retailer, founded in the United Kingdom in 1921. As of February 2024, it is currently operating in the United Kingdom, Ireland, Japan and Belgium, as well as having concessions at Toys "R" Us locations in Canada.
Argos Limited is a British catalogue retailer operating in the United Kingdom and formerly in the Republic of Ireland, acquired by Sainsbury's supermarket chain in 2016. It was established in November 1972 and is named after the Greek city of Argos. The company trades both through physical shops and online, with 29 million yearly shop customers, and nearly a billion online visitors per annum. It has also franchised overseas to countries such as China.
Orchard Square is a small open-air court shopping centre located in Sheffield, England. It opened in 1987 and contains several stores, notably Schuh, Clarks, Waterstone's, Subway, The Body Shop and TK Maxx. Orchard Square also features Sheffield Creative Guild, La Coupe hair salon, Anne Heppell, Michael Spencer Jewellers, War Games Emporium and Costa.
Woolworths is an Australian-owned New Zealand full-service supermarket chain and subsidiary of Woolworths New Zealand, itself a subsidiary of Australia's Woolworths Group. Previously known as Countdown, the business is currently in the process of rebranding all stores as Woolworths.
Tesco Clubcard is the loyalty card of British supermarket chain Tesco.
Dean Hoyle is the founder and former owner of Card Factory and the chairman of Championship side Huddersfield Town. In 2015, Hoyle became chairman and majority shareholder of British discount retailer, The Works.
Card Factory plc is a retailer of greeting cards and gifts in the United Kingdom founded in Wakefield by Dean Hoyle and his wife Janet. The first store opened in 1997, and by 2020 the company had over 1,000 stores. The company also operates two retail websites and has mobile apps for both iPhone and Android. It is listed on the London Stock Exchange.
Zavvi is an online retailer of entertainment products, including Blu-rays, collectables, homeware and toys. Originally a physical retailer, the brand has been online only since it was bought from administration by The Hut Group in 2009. In July 2023, THG confirmed the sale of its OnDemand division, including Zavvi, to its existing leadership team, with financial backing from investment firm Gordon Brothers.
Superdrug Stores plc is a health and beauty retailer in the United Kingdom, and the second largest behind Boots UK. The company is owned by A.S. Watson Ltd which is part of the A.S. Watson Group. It was acquired as part of the buyout of Kruidvat BV in October 2002. The A.S Watson Group is itself part of the Hong Kong conglomerate CK Hutchison Holdings.
Cotton On Group is an Australian retail company known for its fashion, clothing and stationery brands. As of 2020, it has over 1,500 stores in 18 countries employing 22,000 people across eight brands: Cotton On, Cotton On Kids, Cotton On Body, Factorie, Typo, Rubi, Supré, Ceres and Cotton On Foundation.
Borders was a US-based bookseller, headquartered in Melbourne, Australia that also specialized in CDs, DVDs, calendars, stationery, gift packs and related merchandising in the Pacific area of Asia and Australasia. It had stores internationally in New Zealand and Australia. All of the stores also were fitted with Gloria Jeans Coffees cafés. The company was the Asia-pacific franchisee of the US bookseller of the same name, but was sold off in 2007 and licensed the Borders brandname for its remaining years.
The James Pascoe Ltd Group of Companies is a privately owned New Zealand retail group with holdings across New Zealand and Australia. JPG owns and operates chains Pascoes the Jewellers, Stewart Dawsons and Goldmark ; department store Farmers ; homeware retailer Stevens; and bookshop Whitcoulls in New Zealand. The group's three Australian businesses are jewellers Prouds the Jewellers, Angus & Coote and Goldmark, with over 460 stores across Australia as of 2012. Goldmark is the only brand operating in both countries.
Bargain Buys is a British variety store chain, and a subsidiary of Poundstretcher. The company is based in Kirby Muxloe, Leicester.
The retail format influences the consumer's store choice and addresses the consumer's expectations. At its most basic level, a retail format is a simple marketplace, that is; a location where goods and services are exchanged. In some parts of the world, the retail sector is still dominated by small family-run stores, but large retail chains are increasingly dominating the sector, because they can exert considerable buying power and pass on the savings in the form of lower prices. Many of these large retail chains also produce their own private labels which compete alongside manufacturer brands. Considerable consolidation of retail stores has changed the retail landscape, transferring power away from wholesalers and into the hands of the large retail chains.
£264.6 million (2022) [4] 
