 | |
| Company type | Private |
|---|---|
| Industry | Computer software |
| Founded | 1998 |
| Founder | Davin Yap, David MacKay |
| Headquarters | , United Kingdom |
Area served | International |
| Website | www |
Transversal Corporation is a British software company specializing in cloud-based knowledge management.
Transversal was founded in 1998 by Davin Yap and David MacKay, researchers at the University of Cambridge, to develop a business application for answering customers' questions. Yap served as CEO until 2003 and again from 2005 to 2014, when he was replaced by company executive Heather Richards. [1] [2] [3]
In 2007, Transversal was named one of the UK's 20 fastest-growing venture companies. [4] During the 2010s it broadened its geographical reach by opening offices in Australia, Germany and the United States. [5] [6]
In 2019, Transversal was acquired by Verint Systems.
Transversal provides knowledge management software for customer-facing websites, contact centers and enterprise systems. [7] It offers an end-to-end implementation service (including consultancy and design), as well as an API to enable its technology to be integrated with existing platforms. [8] [9]
Transversal and its clients won the Contact Centre Association's award for Best Technology Partnership in 2008, 2009 and 2010. [10] [11] [12] In 2014, Transversal was a top-ten finalist in the SME category at the Digital Leaders awards [13] and a finalist in the Technology Services Industry Association's Vision Awards. [14] KMWorld named Transversal among its vendors of "trend-setting products" from 2014 through 2018, [15] [16] [17] [18] [19] and listed Transversal as one of the "100 companies that matter in knowledge management" from 2015 through 2019. [20] [21] [22] [23] [24] In 2018, Transversal's CEO Heather Richards was named Cambridge Judge Business School Woman Entrepreneur of the Year. [25]