A turn-off notice, cut-off notice, or shut-off notice is a warning letter sent out by the provider of a service for a residence or other building, such as utility, phone service, or cable television, that if payment is not sent by the date indicated in the notice, the service will be interrupted. Turn-off notices, which are sent after a regular bill has been sent, but may resemble a bill, are generally sent several days to weeks before the planned date, giving the customer a sufficient amount of time to make a payment that would avert the interruption.
Turn-off notices are often sent to those who are economically struggling, thereby having difficulty paying their bills on time, the absent-minded who are able to afford their bills but are disorganized in making timely payments, and to those who are out of commission to pay bills due to personal unforeseen circumstances, such as illness.
In some cases, the turnoff notice may be necessary to obtain government or private aid in paying the bills. [1]
Many turn-off notices encourage the customer to make a payment by some method other than the postal service to ensure that the payment is received before the cut-off date. Some methods of payment that are commonly accepted[ citation needed ] include check or credit card over the phone or online, or payment at the main office or a satellite location of the service provider, which may charge a fee for accepting the bill.
It is not uncommon for a customer who receives a turnoff notice to panic or to attempt to avoid the provider while silently dealing with the matter. But the general recommendation is to contact the service provider, which may be willing to grant an extension or otherwise work with the customer to keep payments up to date. [2] [3]
For certain types of utilities, such as heating, limited assistance may be available in some places to help customers pay their bills. [4]
Some local governments have placed temporary moratoriums on utility turnoffs under certain conditions, such as cold weather, the presence of a child, elderly, or sick person, or political controversies. [5]
Some places have laws prohibiting or restricting certain turnoffs altogether. In the U.S. state of Idaho, the law prohibits utilities from turning off service in a residence where a child or dependent elderly person lives, though proof of this is required. [6]
A SIM lock, simlock, network lock, carrier lock or (master) subsidy lock is a technical restriction built into GSM and CDMA mobile phones by mobile phone manufacturers for use by service providers to restrict the use of these phones to specific countries and/or networks. This is in contrast to a phone that does not impose any SIM restrictions.
Mobile payment, also referred to as mobile money, mobile money transfer and mobile wallet, is any of various payment processing services operated under financial regulations and performed from or via a mobile device. Instead of paying with cash, cheque, or credit card, a consumer can use a payment app on a mobile device to pay for a wide range of services and digital or hard goods. Although the concept of using non-coin-based currency systems has a long history, it is only in the 21st century that the technology to support such systems has become widely available.
A transaction account, also called a checking account, chequing account, current account, demand deposit account, or share account at credit unions, is a deposit account or bank account held at a bank or other financial institution. It is available to the account owner "on demand" and is available for frequent and immediate access by the account owner or to others as the account owner may direct. Access may be in a variety of ways, such as cash withdrawals, use of debit cards, cheques and electronic transfer. In economic terms, the funds held in a transaction account are regarded as liquid funds. In accounting terms, they are considered as cash.
A prepaid mobile device, also known as a pay-as-you-go (PAYG), pay-as-you-talk, pay and go, go-phone, prepay, or burner phone, is a mobile device such as a phone for which credit is purchased in advance of service use. The purchased credit is used to pay for telecommunications services at the point the service is accessed or consumed. If there is no credit, then access is denied by the cellular network or Intelligent Network. Users can top up their credit at any time using a variety of payment mechanisms.
A cold weather rule (CWR) or cold weather law is a regulation that prohibits public utility companies from disconnecting customers who are unable to pay for the energy used to heat their homes during the winter. Such regulations may also require utility companies to reconnect customers during those periods.
A voucher is a bond of the redeemable transaction type which is worth a certain monetary value and which may be spent only for specific reasons or on specific goods. Examples include housing, travel, and food vouchers. The term voucher is also a synonym for receipt and is often used to refer to receipts used as evidence of, for example, the declaration that a service has been performed or that an expenditure has been made. Voucher is a tourist guide for using services with a guarantee of payment by the agency.
A direct debit or direct withdrawal is a financial transaction in which one organisation withdraws funds from a payer's bank account. Formally, the organisation that calls for the funds instructs their bank to collect an amount directly from another's bank account designated by the payer and pay those funds into a bank account designated by the payee. Before the payer's banker will allow the transaction to take place, the payer must have advised the bank that they have authorized the payee to directly draw the funds. It is also called pre-authorized debit (PAD) or pre-authorized payment (PAP). After the authorities are set up, the direct debit transactions are usually processed electronically.
A grace period is a period immediately after the deadline for an obligation during which a late fee, or other action that would have been taken as a result of failing to meet the deadline, is waived provided that the obligation is satisfied during the grace period. In other words, it is a length of time during which rules or penalties are waived or deferred. Grace periods can range from a number of minutes to a number of days or longer, and can apply in situations including arrival at a job, paying a bill, or meeting a government or legal requirement.
The Utah Telecommunication Open Infrastructure Agency (UTOPIA) is a consortium of 20 Utah cities with 3 additional operational partners engaged in deploying and operating a fiber to the premises network to every business and household within its footprint. Using an active Ethernet infrastructure and operating at the wholesale level, UTOPIA is considered an open-access network and promotes competition in all telecommunications services.
Amp'd Mobile was a cellular phone service launched in the United States in late 2005, and in Canada in early 2007. The company was a Mobile Virtual Network Operator offering 3G voice and data services over the Verizon Wireless EV-DO network, including text and picture messaging, push-to-talk, and over-the-air downloadable applications and content from its Amp'd Live service. Its primary non-venture capital investors were MTV Networks and Universal Music Group. The service targeted 18- to 35-year-olds, and was the first integrated mobile entertainment company for youth, young professionals and early adopters, similar to Helio.
Mobile banking is a service provided by a bank or other financial institution that allows its customers to conduct financial transactions remotely using a mobile device such as a smartphone or tablet. Unlike the related internet banking it uses software, usually called an app, provided by the financial institution for the purpose. Mobile banking is usually available on a 24-hour basis. Some financial institutions have restrictions on which accounts may be accessed through mobile banking, as well as a limit on the amount that can be transacted. Mobile banking is dependent on the availability of an internet or data connection to the mobile device.
The Consumer Federation of California (CFC) is a nonprofit consumer advocacy organization founded in 1960. CFC campaigns for state and federal laws and appears at the California state legislature in support of consumer-focused regulations. The Consumer Federation of California is led by Executive Director Robert Herrell and President Richard Holober.
Electronic billing or electronic bill payment and presentment, is when a seller such as company, organization, or group sends its bills or invoices over the internet, and customers pay the bills electronically. This replaces the traditional method where invoices are sent in paper form and payments are done by manual means such as sending cheques.
Phone sex is a conversation between two or more people by means of the telephone which is sexually explicit and is intended to provoke sexual arousal in one or more participants. As a practice between individuals temporarily separated, it is as old as dial telephones, on which no operator could eavesdrop. In the later 20th century businesses emerged offering, for a fee, sexual conversations with a phone sex worker.
Maryland Electric Deregulation is the result of a Bill passed in 1999 by the Maryland General Assembly. This bill changed the entire face of the Maryland utility industry.
A credit card is a payment card, usually issued by a bank, allowing its users to purchase goods or services or withdraw cash on credit. Using the card thus accrues debt that has to be repaid later. Credit cards are one of the most widely used forms of payment across the world.
Traffic pumping, also known as access stimulation, is a controversial practice by which some local exchange telephone carriers in rural areas of the United States inflate the volume of incoming calls to their networks, and profit from the greatly increased intercarrier compensation fees to which they are entitled by the Telecommunications Act of 1996.
Pay-by-phone parking is a system of paying for car parking via a mobile app or mobile network operator. It is an alternative to the traditional ways to pay for parking of parking meter or pay and display machines. SMS pay-by-phone parking was first introduced by Vipnet. Since its introduction in Croatian capital Zagreb in 2001 under the name M-parking, the number of registered users has steadily increased. By 2004, the Croatian M-parking scheme was the largest in Europe. Today, pay-by-phone parking is used by millions of people all around the world.
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Utility scams are fraudulent acts where a perpetrator calls or arrives unannounced at a utility customer's house in an attempt to take money or sell unnecessary energy accessories through misrepresentation. Often, the fraud involves telling the victim that he or she owes the utility company money and that their power, gas, or water will be shut off immediately unless payment is made.