 | This article contains content that is written like an advertisement .(August 2013) |
Big River Telephone Company, LLC is a telecommunications company located in the Midwestern United States. Big River Telephone is classified as a competitive local exchange carrier (CLEC) and is a wholesale digital provider of voice over Internet Protocol (VoIP) services to the cable industry.
Big River Telephone began in 1984 as LDD, Inc. LDD was primarily a long distance telephone service provider until The Telecommunications Act of 1996 opened the communication market. After this, LDD started competing for local telephone service.
In 2001, independent investors acquired the assets of LDD, Inc. [1] The former LDD image was phased out and the company took a new look and approach to the telecommunication industry as Big River Telephone Company, LLC. Over the next several years, Big River Telephone acquired several small local Internet service providers, including one of the leading ISPs in the area, Clas.net. [2] Big River also acquired Cascade.net [3] in 2005 and Atprs.net [4] in 2008.
Big River Telephone's service platform took a technological leap after their Voice over Internet Protocol local switching network was established in 2004. This new approach allowed Big River Telephone to deliver regular telephone service with enhanced features as well as high speed Internet and other advanced data services to small businesses and residential customers. [5] The completion of the VoIP local switching network assisted in the implementation of a new product called Integrated Communications Exchange (ICE). The ICE technology combines high-speed data with voice signals over the same connection minimizing the number of wired connections.
Big River Telephone is providing VoIP services to cable providers across the United States.
One of the backbones of Big River Telephone's has customer relationship management (CRM) software from The Sage Group. [6]
The Gartner Group presented Big River Telephone with the Customer Relationship Management (CRM) Excellence Award for Big River's implementation of successful customer experience and corporate philosophy. [7] CIO Decisions named Big River Telephone one of the top 10 companies in the United States for customer focus. [8] Big River Telephone has also received recognition from 1 to 1 Magazine as one of the top 13 Customer Champion organizations. [9]
Big River Telephone has partnered with cable companies.
This technology allows cable companies to offer their subscribers the “triple play” bundle of video, data and voice service. Big River Telephone provides cable operators the ability to add full-featured residential and business telephony services to their existing customer base quickly and efficiently. Big River Telephone provides back-office platform support, network connectivity for voice traffic, support for operations and marketing and technical support. Currently Big River Telephone is providing back-office support and service to cable operations in Missouri, Illinois, Kentucky, Tennessee, Mississippi, Minnesota, Arkansas, Pennsylvania, Kansas, Texas, New Jersey, New Mexico, Oklahoma, Louisiana, Colorado, Nebraska, Indiana, and Georgia.
Big River Telephone Company operates a network of class 4 and class 5 switches. To ensure reliability and security, Big River has implemented Class 5 VoIP switching technologies by MetaSwitch. With the deployment of MetaSwitch equipment on their network, Big River is able to deliver the advantages of VoIP technology directly to the end user. The implementation of the MetaSwitch allows Big River the opportunity to streamline its existing operations and to expand its innovative services including VoIP from a single platform. [5] This technology is the core of delivering dial tone, connecting calls, providing call features, and routing calls for Big River Telephone Company. The Big River telephone and MetaSwitch relationship is an active public partnership program that is engineering focused to ensure that both companies can co-operatively work together on any interoperability matters. [10]
| This article contains content that is written like an advertisement .(October 2013) |
Big River Telephone has internally developed web applications available to the public via Big River's teleconferencing and voicemail products.
Big River's on-demand, web enabled teleconferencing interface allows customer control of all features traditionally unavailable to the public. Big River's web-enabled voicemail allows customer control and management via a secure website.
By using Voice over Internet Protocol technology, Big River's Teleconferencing and Voicemail systems are fully digital and compatible with all modern telephone systems.
Big River Telephone is currently utilizing new media to disseminate information internally and externally. Big River Telephone has made itself accessible worldwide through Facebook, [11] YouTube [12] and Twitter. [13]
Big River Telephone's operations support systems (OSS) handles a full range of telecommunication services including number portability, E911, directory assistance, [14] operator services, voice mail, and a complete billing solution that includes call detail reporting and taxing.
Big River Telephone is actively working to provide Advanced Wireless Services, also known as AWS-1, a wireless telecommunications spectrum band used for mobile voice, data services, video, and messaging. AWS-1 is used in the United States and replaces the spectrum formerly allocated to Multipoint Multichannel Distribution Service, sometimes referred to as wireless cable. [15] The FCC has divided the spectrum into hundreds of rural licenses—rather than a handful of licenses that span large geographic areas—making it easier for smaller providers in remote cities and towns to bid. Big River Telephone Company acquired a band on the federal license Advanced Wireless Spectrum in 2007 with the intention of serving the counties where the majority of their customers are. Those counties are Bollinger, Cape Girardeau, Madison, Perry, St. Francois, Ste. Genevieve, Washington and Wayne.
On August 4, 2010, Big River Telephone was announced as the recipient of $24.4 million in American Reinvestment and Recovery Act funding to extend high-speed Internet service to seven Missouri counties in southeast Missouri. [16] The counties to be served are Bollinger, Cape Girardeau, Madison, Perry, St. Francois, Ste. Genevieve and Washington counties. The network deployment, which will provide access to 44,697 households and 7,511 businesses, was applauded by Governor Jay Nixon, who on August 5, visited the company to hold a press conference announcing the funding. [17] Big River expects to add 75 people when work on the broadband build out is complete.
In telecommunications, a customer-premises equipment or customer-provided equipment (CPE) is any terminal and associated equipment located at a subscriber's premises and connected with a carrier's telecommunication circuit at the demarcation point ("demarc"). The demarc is a point established in a building or complex to separate customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider.
Telephony is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone.
Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for voice calls for the delivery of voice communication sessions over Internet Protocol (IP) networks, such as the Internet.
Enhanced 911 is a system used in North America to automatically provide the caller's location to 911 dispatchers. 911 is the universal emergency telephone number in the region. In the European Union, a similar system exists known as E112 and known as eCall when called by a vehicle.
Plain old telephone service (POTS), or plain ordinary telephone system, is a retronym for voice-grade telephone service employing analog signal transmission over copper loops. POTS was the standard service offering from telephone companies from 1876 until 1988 in the United States when the Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI) was introduced, followed by cellular telephone systems, and voice over IP (VoIP). POTS remains the basic form of residential and small business service connection to the telephone network in many parts of the world. The term reflects the technology that has been available since the introduction of the public telephone system in the late 19th century, in a form mostly unchanged despite the introduction of Touch-Tone dialing, electronic telephone exchanges and fiber-optic communication into the public switched telephone network (PSTN).
The Telecommunications Act of 1996 is a United States federal law enacted by the 104th United States Congress on January 3, 1996, and signed into law on February 8, 1996, by President Bill Clinton. It primarily amended Chapter 5 of Title 47 of the United States Code.
Vonage is an American cloud communications provider operating as a subsidiary of Ericsson. Headquartered in Holmdel Township, New Jersey, the organization was founded in 1998 as Min-X as a provider of residential telecommunications services based on voice over Internet Protocol (VoIP). In 2001, the organization changed its name to Vonage.
The Communications Assistance for Law Enforcement Act (CALEA), also known as the "Digital Telephony Act," is a United States wiretapping law passed in 1994, during the presidency of Bill Clinton.
A business telephone system is a telephone system typically used in business environments, encompassing the range of technology from the key telephone system (KTS) to the private branch exchange (PBX).
A landline is a telephone connection that uses metal wires from the owner's premises also referred to as: POTS, Twisted pair, telephone line or public switched telephone network (PSTN).
GCI Communication Corp (GCI) is a telecommunications corporation operating in Alaska. Through its own facilities and agreements with other providers, GCI provides cable television service, Internet access, wireline (networking), and cellular telephone service. It is a subsidiary of Colorado-based company Liberty Broadband, a company affiliated with Liberty Media that also owns a 26% interest in Charter Communications, having been originally acquired by Liberty in 2015.
A naked DSL, also known as standalone or dry loop DSL, is a digital subscriber line (DSL) without a PSTN service — or the associated dial tone. In other words, only a standalone DSL Internet service is provided on the local loop.
The next-generation network (NGN) is a body of key architectural changes in telecommunication core and access networks. The general idea behind the NGN is that one network transports all information and services by encapsulating these into IP packets, similar to those used on the Internet. NGNs are commonly built around the Internet Protocol, and therefore the term all IP is also sometimes used to describe the transformation of formerly telephone-centric networks toward NGN.
In telecommunications, triple play service is a marketing term for the provisioning, over a single broadband connection, of two bandwidth-intensive services, broadband Internet access and television, and the latency-sensitive telephone. Triple play focuses on a supplier convergence rather than solving technical issues or a common standard. However, standards like G.hn might deliver all these services on a common technology.
Access Communications is a Canadian telecommunications service provider operating in over 235 communities in Saskatchewan. Headquartered in Regina, the co-operative provides internet, cable television, telephone and security services to residential and business customers. Its primary competitor is Saskatchewan's government-owned SaskTel.
In a hierarchical telecommunications network, the backhaul portion of the network comprises the intermediate links between the core network, or backbone network, and the small subnetworks at the edge of the network.
The following outline is provided as an overview of and topical guide to telecommunication:
The prevalent means of connecting to the Internet in Germany is DSL, introduced by Deutsche Telekom in 1999. Other technologies such as Cable, FTTH and FTTB (fiber), Satellite, UMTS/HSDPA (mobile) and LTE are available as alternatives.
Ribbit was a telecommunications company based in Mountain View, California. It was acquired by BT Group on July 29, 2008 for $105 million.
Network convergence refers to the provision of telephone, video and data communication services within a single network. In other words, one company provides services for all forms of communication. Network convergence is primarily driven by development of technology and demand. Users are able to access a wider range of services, choose among more service providers. On the other hand, convergence allows service providers to adopt new business models, offer innovative services, and enter new markets.