Co-production (approach)

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Co-production (or coproduction) is an approach in the development and delivery of public services and technology in which citizens and other key stakeholders and concepts in human society are implicitly involved in the process. In many countries, co-production is increasingly perceived as a new public administration paradigm as it involves a whole new thinking about public service delivery and policy development. [1] In co-productive approaches, citizens are not only consulted, but are part of the conception, design, steering, and ongoing management of services. [2] The concept has a long history, arising out of radical theories of knowledge in the 1970s, and can be applied in a range of sectors across society including health research, and science more broadly.

Contents

Definitions

An organisation called the Co-production Network for Wales describes co-production as "an asset-based approach to public services that enables people providing and people receiving services to share power and responsibility, and to work together in equal, reciprocal and caring relationships". [3] According to Governance International, co-production is about "public service organisations and citizens making better use of each other’s assets, resources and contributions". [4]

Co-production is designed to address real-world application of knowledge and forms part of what is termed Mode 2 of knowledge production, which in the sociology of science is used to describe one of the ways that knowledge is formed. [5] [6] [7] In Mode 2, science and technology studies move from extreme technological determinism and social constructivism, to a more systemic understanding of how technology and society ‘co-produce’ each other. Co-production is functionally comparable to the concepts of causality loop, positive feedback, and co-evolution – all of which describe how two or more variables of a system affect and essentially create each other, albeit with respect to different variables operating at different scales.

Origins

Experiments on co-production on public services have been launched in many countries, from Denmark to Malaysia, the UK and the US. [8]

The term 'co-production' was originally coined in the late 1970s by Elinor Ostrom and colleagues at Indiana University to explain why neighbourhood crime rates went up in Chicago when the city's police officers retreated from the street into cars. [9] [10] Similarly to Jane Jacobs' assessment of the importance of long-time residents to the safety and vitality of New York's old neighbourhoods, Ostrom noted that by becoming detached from people and their everyday lives on the streets, Chicago's police force lost an essential source of insider information, making it harder for them to do their work as effectively.

What Ostrom and her colleagues were recognising was that services – in this case policing – rely as much upon the unacknowledged knowledge, assets and efforts of service 'users' as the expertise of professional providers. It was the informal understanding of local communities and the on the ground relationships they had developed with police officers that had helped keep crime levels down. In short, the police needed the community as much as the community needed the police. The concept of the 'core economy', first articulated by Neva Goodwin and subsequently developed by Edgar S. Cahn, is helpful in explaining this further.

The core economy is made up of all the resources embedded in people's everyday lives – time, energy, wisdom, experience, knowledge and skills – and the relationships between them – love, empathy, watchfulness, care, reciprocity, teaching and learning. Similar to the role played by the operating system of a computer, the core economy is the basic, yet essential, platform upon which 'specialist programmes' in society, the market economy and public services run. Our specialised services dealing with crime, education, care, health and so on are all underpinned by the family, the neighbourhood, community and civil society. [9]

This understanding has helped to radically reframe the potential role of 'users' and 'professionals' in the process of producing services. Far from being passive consumers, or needy drains on public finances, people, their family, friends and communities are understood as important agents with the capacity to design and even deliver services with improved outcomes.

Professionals, for their part, need to find ways of engaging meaningfully with the core economy; helping it to grow, flourish and realise its full potential – not atrophy as a result of neglect or exploitation. Significantly, as the New Economics Foundation (NEF) note:

"This is not about consultation or participation – except in the broadest sense. The point is not to consult more, or involve people more in decisions; it is to encourage them to use the human skills and experience they have to help deliver public or voluntary services. It is, according to Elizabeth Hoodless at Community Service Volunteers, about "broadening and deepening" public services so that they are no longer the preserve of professionals or commissioners, but a shared responsibility, both building and using a multi-faceted network of mutual support". [9]

Areas of application

Science, technology and society

From a more science, technology and society (STS) perspective, Sheila Jasanoff, has written that "Co-production is shorthand for the proposition that the ways in which we know and represent the world (both nature and society) are inseparable from the ways in which we chose to live in." Co-production draws on constitutive (such as Actor–network theory) and interactional work (such as the Edinburgh School) in STS. As a sensitizing concept, the idiom of co-production looks at four themes: "the emergence and stabilization of new techno-scientific objects and framings, the resolution of scientific and technical controversies; the processes by which the products of techno-science are made intelligible and portable across boundaries; and the adjustment of science’s cultural practices in response to the contexts in which science is done." Studies employing co-production often follow the following pathways: "making identities, making institutions, making discourses, and making representations" [11]

Co-production of climate services

A disconnect exists between the climate information that is produced by science (in terms of weather forecasts and climate projections) and what is needed by users to make climate-resilient decisions. The mismatch usually relates to time scales, spatial scales, and metrics. Co-producing climate services, by bringing together producers and users of climate information for dialogue, can lead to the creation of new knowledge that is more appropriate for use in terms of being tailored and targeted to particular decisions.

As in other fields, co-production of climate services, can create challenges due to differences in the incentives, priorities and languages of the various parties (often grouped into "producers" of information and "users" of information). Although there are no recipes for how to co-produce climate services, there are a number of building blocks and principles. [12]

Concepts of co-production

Co-production is based on the production of own services and resources by citizens, completely or in part. [13] It involves the willingness of citizens or users together with public services to design, implement and improve the delivery of services in order to innovate and transform public services. [14]

Co-management

The concept of co-management implies the introduction of a third party (citizens, users, private organization or other public organization) into the process of management of the delivery of the service. [13] The involvement of the third party actually takes place from the nineteenth century, however, it was not defined as a concept back then.

Co-management creates the phenomenon by bringing relations between different organizations to internal production process and creating new networks, which in some cases brings strong positive impact, however, can be seen as negative due to the lack of accountability and increasing competition between different networks. [15]

Co-governance

The concept of co-governance lies under the arrangement of the third party and public agencies if decision making and planning of public services. [13]

Co-design

Co-designing refers to the process of a collective knowledge sharing and knowledge creation. [16] Key components of a co-design process can involve: [17]

Co-delivery

Co-delivery implies the improvement of outcomes with a collective effort. It is usually implemented as non-profit organization. [18]

Co-assessment

Co-assessment refers to the monitoring of public service quality and outcomes. [18] Co-assessment of public services brings a radically different perspective to deciding what works – and what doesn’t. [19] However, co-assessment can carry potential risks such as: lack of knowledge, lack of resources, time consumption.

Co-produced knowledge

Scholars have discussed the role of co-production in decolonising research and implementation of services by including a mixture of research, state and public (community) stakeholders in the process; a process that results in strong mutual ownership. [20] Particularly this has been linked to the "triangle that moves the mountain" approach for addressing social challenges, originally developed in Thailand. [21]

Challenges

Co-production, as a method, approach and mind-set, is very different from traditional models of service provision. As has been shown, it fundamentally alters the relationship between service providers and users; it emphasises people as active agents, not passive beneficiaries; and, in large part because of this alternative process, it tends to lead towards better, more preventative outcomes in the long-term.

Because of its radically different nature, however, people wishing to practice co-production face a number of significant challenges. As NEF/NESTA comments:

"Overall, the challenge seems to amount to one clear problem. Co-production, even in the most successful and dramatic examples, barely fits the standard shape of public services or charities or the systems we have developed to 'deliver' support, even though [in the UK] policy documents express ambitions to empower and engage local communities, to devolve power and increase individuals' choice and control." [22] [23]

This misfit makes practising co-production difficult, and mainstreaming good practice particularly so. Existing structures and frameworks work against, not with, co-production. In order for it to flourish as a viable alternative to the expensive and in many cases failing, status quo change needs to take place.

NEF/NESTA highlight four areas where such change will be required;

Co-production also suits smaller organisations (traditionally those in the third sector) that are more used to working in less structured and hierarchical ways. This is something that large public sector structures are much less used to doing. If co-production is to be a mainstream way of working across public sector services, a structural and cultural shift will also need to take place.

Resources and examples

See also

Notes

  1. ↑ Putans, R., Zeibote, Z. (2021). Public services client-accordance through co production and digitalization. European Studies - the review of European Law, Economics and Politics, 28(1), p.127-147. ISSN 1805-8809. Available at: https://caes.upol.cz/wp-content/uploads/2021/08/121-147-Putans-Zeibote.pdf (article)
  2. ↑ Christian Bason Leading public sector innovation: Co-creating for a better society, Bristol, Policy Press, 2010
  3. ↑ Co-production Network for Wales
  4. ↑ Governance International
  5. ↑ Michael Gibbons, Camille Limoges, Helga Nowotny, Simon Schwartzman, Peter Scott and Martin Trow The New Production of Knowledge: The dynamics of science and research in contemporary societies Sage. 1994
  6. ↑ Jasanoff, Sheila. States of Knowledge: The Co-Production of Science and the Social Order. Routledge. 2004. ISBN   978-0-415-40329-0
  7. ↑ Harbers, Hans. Inside the Politics of Technology: Agency and Normativity in the Co-Production of Technology and Society. Amsterdam University Press. 2005. ISBN   978-90-5356-756-2
  8. ↑ Paul Scriven (13 November 2012). "International focus: public service co-production around the world". Guardian Professional. Guardian News and Media Limited. Retrieved 2014-01-05.
  9. 1 2 3 new economics foundation (2008) Co-production: A manifesto for growing the core economy
  10. ↑ The new economics foundation/NESTA (2009) The Challenge of Co-production
  11. ↑ Jasanoff, Sheila. States of Knowledge: The Co-Production of Science and the Social Order Archived 2015-04-09 at the Wayback Machine . Routledge. 2004
  12. ↑ Carter, Suzanne; Steynor, Anna; Vincent, Katharine; Visman, Emma; Waagsaether, Katinka L. (2019). Co-production in African weather and climate services. Manual (PDF). WISER and Future Climate For Africa.
  13. 1 2 3 Pestoff, Victor (2013-06-19). Pestoff, Victor; Brandsen, Taco; Verschuere, Bram (eds.). New Public Governance, the Third Sector, and Co-Production. doi:10.4324/9780203152294. ISBN   9780203152294.
  14. ↑ Osborne, Stephen P.; Strokosch, Kirsty (September 2013). "It takes Two to Tango? Understanding the Co-production of Public Services by Integrating the Services Management and Public Administration Perspectives: It takes Two to Tango?" (PDF). British Journal of Management. 24: S31–S47. doi:10.1111/1467-8551.12010. hdl: 20.500.11820/5d295c9e-c567-42f2-9ab5-cec727850dc4 . S2CID   153893466.
  15. ↑ Brandsen, Taco; Hout, Eelco van (December 2006). "Co-management in public service networks: The organizational effects". Public Management Review. 8 (4): 537–549. doi:10.1080/14719030601022908. ISSN   1471-9037. S2CID   154024742.
  16. ↑ Sanders, Elizabeth B.-N.; Stappers, Pieter Jan (March 2008). "Co-creation and the new landscapes of design". CoDesign. 4 (1): 5–18. doi: 10.1080/15710880701875068 . ISSN   1571-0882.
  17. ↑ "Guide to co-design — Roadmap to Informed Communities". communities.sunlightfoundation.com. Retrieved 2020-01-10.
  18. 1 2 "CitizenPoweredCities: Co-producing better public services with citizens - OPSI". www.oecd.org. Retrieved 2020-01-08.
  19. ↑ "Governance International - CO-ASSESS". www.govint.org. Retrieved 2020-01-10.
  20. ↑ Heath, Cai; Mormina, Maru (2022-08-01). "Moving from Collaboration to Co-production in International Research". The European Journal of Development Research. 34 (4): 1704–1715. doi: 10.1057/s41287-022-00552-y . ISSN   1743-9728.
  21. ↑ Tangcharoensathien, Viroj; Sirilak, Supakit; Sritara, Piyamitr; Patcharanarumol, Walaiporn; Lekagul, Angkana; Isaranuwatchai, Wanrudee; Wittayapipopsakul, Woranan; Chandrasiri, Orana (2021-02-16). "Co-production of evidence for policies in Thailand: from concept to action". BMJ. 372: m4669. doi: 10.1136/bmj.m4669 . ISSN   1756-1833. PMID   33593790.
  22. ↑ "NESTA - Co-production will be biggest public service revolution since the Beveridge Report". Archived from the original on 2011-06-04. Retrieved 2011-03-08.
  23. ↑ "PSCA International Ltd - Public Service Reviews". Publicservice.co.uk. Archived from the original on 26 March 2012. Retrieved 19 February 2019.

Selected Co-production Bibliography

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