List of controversies involving GoDaddy

Last updated

GoDaddy has been involved in many controversies since its foundation in 1997.

Contents

Verisign lawsuit

In 2002, GoDaddy sued VeriSign for domain slamming [1] and again in 2003 over its Site Finder service. [2] This latter suit caused controversy over VeriSign's role as the sole maintainer of the .com and the .net top-level domains. VeriSign shut down Site Finder after receiving a letter from ICANN ordering it to comply with a request to disable the service. [3] In 2006, GoDaddy was sued by Web.com for patent infringement. [4] [5]

Deletion of FamilyAlbum.com

On December 19, 2006, GoDaddy received a third party complaint of invalid domain contact information in the WHOIS database for the domain FamilyAlbum.com. [6] GoDaddy wrote a letter to the owner of FamilyAlbum.com saying, "Whenever we receive a complaint, we are required by ICANN regulations to initiate an investigation as to whether the contact data displaying in the WHOIS database is valid data or not... [6] On 12/19/2006 we sent a notice to you at the admin/tech contact email address and the account email address informing you of invalid data in breach of the domain registration agreement and advising you to update the information or risk cancellation of the domain. The contact information was not updated within the specified period of time and we canceled the domain." [6] The editor of "Domain Name Wire" said that since domain names are valuable it was reasonable to expect that the registrar would try to contact the domain owner by phone or postal mail. [6] On February 28, 2007, GoDaddy offered to get the domain name back for the previous owner if he would indemnify GoDaddy from legal action by the new registrant. [7] GoDaddy stated that the new owner paid $18.99 for the domain, the price of a backorder, not a regular registration. [7] On November 2, 2007, Domain Name Wire reported that it appears that GoDaddy no longer cancels domains for invalid WHOIS. [8] The editor on Domain Name Wire received a message from a reader who is trying to acquire a domain with obviously false WHOIS information. [8] The message from GoDaddy said, "The domain has been suspended due to invalid WHOIS. The domain will remain in suspension through expiration, including the registry's redemption period, unless the owner updates the contact information before that time." [8]

Suspension of Seclists.org and purchase of No Daddy

On January 24, 2007, GoDaddy deactivated the domain of computer security site Seclists.org, taking 250,000 pages of security content offline. [9] The shutdown resulted from a complaint from MySpace to GoDaddy regarding 56,000 user names and passwords posted a week earlier to the full-disclosure mailing list and archived on the Seclists.org site as well as many other websites. Seclists.org administrator Gordon Lyon, who goes by the handle "Fyodor", provided logs to CNET showing GoDaddy de-activated the domain 52 seconds after leaving him a voicemail and he had to go to great lengths to get the site reactivated. GoDaddy general counsel Christine Jones stated that GoDaddy's terms of service "reserves the right to terminate your access to the services at any time, without notice, for any reason whatsoever." [10] The site seclists.org is now hosted with Linode. The suspension of seclists.org led Lyon to create NoDaddy.com, [11] a consumer activist website where dissatisfied GoDaddy customers and whistleblowers from GoDaddy's staff share their experiences. [12] [13] On July 12, 2011, an article in The Register reported that, shortly after Bob Parsons' sale of GoDaddy, the company purchased gripe site No Daddy. The site had returned a top 5 result on Google for a search for GoDaddy. [14] [15]

Shutdown of RateMyCop.com

On March 11, 2008, GoDaddy shut down RateMyCop.com  — a RateMyProfessors-type site where people would comment on their interactions with law enforcement officers. Some reports said there had been complaints from police. A GoDaddy spokesperson said, "Basically, he was paying for compact car, when he really needed a semi-truck." [16] The registrar for the name, Name.com, continued to allow the DNS to resolve, and it is now hosted at Lunarpages. GoDaddy stated the reason for shutting down the Web site had nothing to do with censorship or complaints but that the site was receiving too many simultaneous connections. [17] In 2006, GoDaddy locked access to the Irish Web site RateYourSolicitor.com after the Irish high court issued an order to remove offensive material about a barrister from the site. [18]

China domains

In March 2010, GoDaddy stopped registering .cn domains (China) due to the high amount of personal information that is required to register in that country. Some called it a public relations campaign, since it closely followed Google's revolt in China. [19] GoDaddy's top lawyer Christine Jones told Congress, "We were having to contact Chinese users to ask for their personal information and begrudgingly give it to Chinese authorities. We decided we didn't want to become an agent of the Chinese government." [20]

GoDaddy resumed registering .cn domain names in February 2016 as part of its push into the Asia market. [21]

Animal rights

Elephant shooting

On April 1, 2011, animal rights groups including PETA complained when a video of GoDaddy founder & CEO Bob Parsons shooting and killing an elephant at night on a safari in Zimbabwe was made by Parsons and posted on his personal blog. [22] PETA said they would be closing their account with GoDaddy. [23]

In response to the shooting, Gawker called Parsons "insane" [24] and "ridiculous." [25] NBC News said "It's definitely the kind of thing only a super rich CEO/founder of a privately-held company could get away with." [26]

Super Bowl XLIX Puppy Ad

On January 27, 2015, GoDaddy released its Super Bowl ad on YouTube. Called "Journey Home", the commercial featured a Retriever puppy named Buddy who was bounced out of the back of a truck. After making a journey home his owners are relieved because they just sold him on a website they built with GoDaddy. GoDaddy claims the ad was supposed to be funny and an attempt to make fun of all the puppies shown in Super Bowl ads. Most notably, Budweiser's famous Super Bowl ad also featured a Retriever puppy. [27] The ad found very few fans from the online community. Animal advocates took to social media calling the ad disgusting, callous and that the commercial advocated puppy mills. An online petition collected 42,000 signatures. [28]

GoDaddy's CEO, Blake Irving, wrote a blog entry later that day promising that the commercial would not air during the Super Bowl. He wrote on his blog "At the end of the day, our purpose at GoDaddy is to help small businesses around the world build a successful online presence. We hoped our ad would increase awareness of that cause. However, we underestimated the emotional response. And we heard that loud and clear." He goes on to say that Buddy was purchased from a reputable breeder and is part of the GoDaddy family as Chief Companion Officer. [29]

Implementation of Selective DNS Blackout policy

In July 2011, GoDaddy introduced a policy of blocking DNS queries from some outside DNS servers, in order to prevent other DNS queries from being too slow. Among other things, this prevents some bots from visiting websites, forcing some search engines to exclude domains hosted with GoDaddy.

With this policy, they are choosing to allow their DNS servers to be under-provisioned (meaning that their servers are unable to gracefully handle their normal load). To prevent slow DNS, which would generate complaints quickly, they decided to block 100% of packets from hand-picked DNS servers based on volume and visibility. This reduces load somewhat, while making it difficult for customers to pinpoint GoDaddy as the problem. This policy also affects search engine ranking for various GoDaddy customers who have multiple domains with different registrars.

GoDaddy has refused to comment on the policy or the perception that their servers cannot handle the load or they are giving preference to their platinum level customers at first. It has also interfered with projects that collect Internet statistics. [30]

In September 2011, GoDaddy made an official statement from Rich Merdinger, now Vice President of Domains at GoDaddy, and claim that this is to protect GoDaddy users' privacy, and that they're ensuring that DNS records are being accessed properly and not being harvested for unintended uses. [31]

Namecheap rivalry

On December 11, 2011, Rival domain name registrar Namecheap claimed that GoDaddy was in violation of ICANN rules by providing incomplete information in order to hinder the protest moves of domain names from GoDaddy to Namecheap, [32] an accusation which GoDaddy denied, claiming that it was following its standard business practice to prevent WHOIS abuse.[ citation needed ] GoDaddy still maintains the strict policy of 60 days lock in inter registrar domain transfers, if there was a change in registrant information. Many other registrars are giving an option for their customers to opt out from this 60 days lock as per the ICANN Policy which states: "The Registrar must impose a 60-day inter-registrar transfer lock following a Change of Registrant, provided, however, that the Registrar may allow the Registered Name Holder to opt out of the 60-day inter-registrar transfer lock prior to any Change of Registrant request".[ citation needed ]

At this time GoDaddy does allow customers who update their domain contact information to opt-out of the 60 day lock upon verification.[ citation needed ]

Backing of SOPA and resultant boycott

On December 22, 2011, a thread [33] was started on the social news website Reddit, discussing the identity of supporters of the United States Stop Online Piracy Act (SOPA), which included GoDaddy. GoDaddy subsequently released additional statements supporting SOPA. A boycott and transfer of domains were proposed. This quickly spread across the Internet, gained support, and was followed by a proposed Boycott GoDaddy day on December 29, 2011. [34] One strong supporter of this action was Cheezburger CEO Ben Huh, who threatened that the organization would remove over 1,000 domains from GoDaddy if they continued their support of SOPA. [35] Wikipedia founder Jimmy Wales also announced that all Wikipedia domains would be moved away from GoDaddy as their position on SOPA was "unacceptable". [36] After a brief campaign on Reddit, imgur owner Alan Schaaf transferred his domain from GoDaddy. [37]

GoDaddy pulled its support for SOPA on December 23, releasing a statement saying "GoDaddy will support it when and if the Internet community supports it." [38] [39] Later that day, CEO Warren Adelman couldn't commit to changing GoDaddy's position on the record in Congress when asked, but said "I'll take that back to our legislative guys, but I agree that's an important step." [40] When pressed, he said "We're going to step back and let others take leadership roles." [40] He felt that the public statement removing their support would be sufficient for now, though further steps would be considered. Further outrage was due to the fact that many Internet sites and domain registrars would be subject to shutdowns under SOPA, but GoDaddy is in a narrow class of exempted businesses that would have immunity, where many other domain operators would not. [41]

By December 24, 2011, GoDaddy had lost 37,000 domains as a result of the boycott. [42] GoDaddy gained a net 20,748 domains. [43] [44]

Service outage

On September 10, 2012, a major networking failure caused by corrupted router tables resulted in a DNS outage intermittently affecting millions of customers' sites for a period of 4.5 hours. [45] [46] Initial reports attributed it to a DDOS attack. This claim was disputed by Wagner, who stated that the isolated incident was due to internal mistakes that led to corrupt data tables. Wagner stood by the quality of GoDaddy's infrastructure, citing a 99.999% uptime. [47] GoDaddy later said in an apology e-mail to its customers on September 14, 2012, that the outage was due to the corruption of router data tables, [48] [49] confirming indications that millions of web sites and e-mails were affected.

Fraudulent subdomains

In April 2019, GoDaddy removed more than 15,000 fraudulent website sub-domains after Jeff White, a cyber-security researcher at Palo Alto Networks' Unit 42 threat intelligence team, discovered a massive scam where criminals were selling products, such as weight loss pills, through an affiliate marketing program using compromised websites to add legitimacy to their products and services.

The products and services were also shown to be endorsed by celebrities, such as Stephen Hawking, Jennifer Lopez and Gwen Stefani, although none of them are believed to have been involved in these activities. [50]

Security breach

On October 19, 2019, GoDaddy experienced a security breach that affected 28,000 customer's hosting accounts. The breach lasted for a period of six months before detection by the company's security team on April 23, 2020. The breach was conducted by utilizing an altered SSH file and targeted customer's hosting information, compromising the usernames and passwords of the accounts involved. [51] [52]

On November 17, 2021, GoDaddy discovered unauthorized third-party access to their Managed WordPress hosting environment that affected up to 1.2 million of their clients, thus exposing their email addresses and phone numbers. In addition to that it had also exposed WordPress admin passwords, SSL keys and sFTP passwords. [53] [54]

On February 16, 2023, GoDaddy revealed it had been hacked again by the same actors from the previous breaches, with customer's websites being intermittently redirected. [55] [56]

Kata'ib Hezbollah

In October 2020, US Justice Department seized Kata'ib Hezbollah propaganda websites hosted by GoDaddy. The seized websites, aletejahtv.com and kataibhezbollah.com, were used by the terror group to recruit new members and promote extremist propaganda. [57] [58] A number of counter terrorism groups, including Counter Extremist Project (CEP) has previously called on GoDaddy to stop providing domain registrar services to such parties. [59] CEP Executive Director David Ibsen mentioned publicly that Internet infrastructure companies can play a critical role in preventing the spread and facilitation of terrorism online. One such example came from infrastructure-as-a-service provider Voxility, when it ceased to provide services to Epik-owned BitMitigate in August 2019.

COVID-19 fake employee bonus stunt

In December 2020, during the COVID-19 pandemic and the associated economic crisis the company tricked employees into thinking they had earned a bonus of $650, instead they were told they had failed a phishing test and were required to do social engineering training. After significant criticism in the media as 'cruel' and 'stupid' the company apologised to its staff but did not offer actual bonuses. [65]

Deplatforming clients in protest

On January 11, 2021, the company deplatformed the web forum AR15.com following the U.S. Capitol attack. [66] GoDaddy told Axios that the action was due to the site's failure to moderate content "that both promoted and encouraged violence." [67] The National Shooting Sports Foundation, in a message from its president, condemned what it called the "de-platforming of gun sites" as a "dark harbinger" for discussion of controversial issues and an "indiscriminate silencing of opinion and debate." [68]

Texas Heartbeat Act

In September 2021 the company cancelled a contract with the anti-abortion group Texas Right to Life who were running a website encouraging whistleblowing of those who were breaking the Texas Heartbeat Act . Owned by the Texas Right to Life group, the website was used as a platform for the public to submit tips on suspected pregnancy terminations in Texas. In a statement to Ars Technica, Texas Right to Life Director of Media and Communication Kimberlyn Schwartz noted that, "We will not be silenced. If anti-Lifers want to take our website down, we'll put it back up." [69] [70] [71]

Related Research Articles

<span class="mw-page-title-main">Domain name</span> Identification string in the Internet

In the Internet, a domain name is a string that identifies a realm of administrative autonomy, authority or control. Domain names are often used to identify services provided through the Internet, such as websites, email services and more. As of 2017, 330.6 million domain names had been registered. Domain names are used in various networking contexts and for application-specific naming and addressing purposes. In general, a domain name identifies a network domain or an Internet Protocol (IP) resource, such as a personal computer used to access the Internet, or a server computer.

The domain com is a top-level domain (TLD) in the Domain Name System (DNS) of the Internet. Created in the first group of Internet domains at the beginning of 1985, its name is derived from the word commercial, indicating its original intended purpose for subdomains registered by commercial organizations. Later, the domain opened for general purposes.

<span class="mw-page-title-main">Verisign</span> American Internet company

Verisign Inc. is an American company based in Reston, Virginia, United States, that operates a diverse array of network infrastructure, including two of the Internet's thirteen root nameservers, the authoritative registry for the .com, .net, and .name generic top-level domains and the .cc country-code top-level domains, and the back-end systems for the .jobs and .edu sponsored top-level domains.

Domain hijacking or domain theft is the act of changing the registration of a domain name without the permission of its original registrant, or by abuse of privileges on domain hosting and registrar software systems.

A domain name registrar is a company that manages the reservation of Internet domain names. A domain name registrar must be accredited by a generic top-level domain (gTLD) registry or a country code top-level domain (ccTLD) registry. A registrar operates in accordance with the guidelines of the designated domain name registries.

<span class="mw-page-title-main">Network Solutions</span> American-based technology company

Network Solutions, LLC, formerly Web.com is an American-based technology company and a subsidiary of Web.com, the 4th largest .com domain name registrar with over 6.7 million registrations as of August 2018. In addition to being a domain name registrar, Network Solutions provides web services such as web hosting, website design and online marketing, including search engine optimization and pay per click management.

GoDaddy Inc. is an American publicly traded Internet domain registry, domain registrar and web hosting company headquartered in Tempe, Arizona, and incorporated in Delaware. As of 2023, GoDaddy is the world's fifth largest web host by market share, with over 62 million registered domains. The company has around 21 million customers and over 6,900 employees worldwide.

WHOIS is a query and response protocol that is used for querying databases that store an Internet resource's registered users or assignees. These resources include domain names, IP address blocks and autonomous systems, but it is also used for a wider range of other information. The protocol stores and delivers database content in a human-readable format. The current iteration of the WHOIS protocol was drafted by the Internet Society, and is documented in RFC 3912.

RegisterFly was a New Jersey (U.S.) based internet hosting and domain name registrar that had their ICANN-accredited status terminated in March 2007.

Name.com is an ICANN accredited domain name registrar and web hosting company based in Denver, Colorado. Since the company was founded in 2003, it has since grown to become one of the leading domain registrars in the world, offering close to 600 Top Level Domains. On its website, Name.com offers a wide range of products and services to help individuals and businesses build and maintain a successful online presence. The company sells DNS domains, web hosting, email services, SSL certificates, and other website products.

<span class="mw-page-title-main">.biz</span>

.biz is a generic top-level domain (gTLD) in the Domain Name System of the Internet. It is intended for registration of domains to be used by businesses. The name is a phonetic spelling of the first syllable of business.

<span class="mw-page-title-main">Stop Online Piracy Act</span> Failed United States bill

The Stop Online Piracy Act (SOPA) was a proposed United States congressional bill to expand the ability of U.S. law enforcement to combat online copyright infringement and online trafficking in counterfeit goods. Introduced on October 26, 2011, by Representative Lamar Smith (R-TX), provisions included the requesting of court orders to bar advertising networks and payment facilities from conducting business with infringing websites, and search engines from linking to the websites, and court orders requiring Internet service providers to block access to the websites. The proposed law would have expanded existing criminal laws to include unauthorized streaming of copyrighted content, imposing a maximum penalty of five years in prison.

Domain registration is the process of acquiring a domain name from a domain name registrar.

<span class="mw-page-title-main">Protests against SOPA and PIPA</span> Series of protests in 2012

On January 18, 2012, a series of coordinated protests occurred against two proposed laws in the United States Congress—the Stop Online Piracy Act (SOPA) and the PROTECT IP Act (PIPA). These followed smaller protests in late 2011. Protests were based on concerns that the bills, intended to provide more robust responses to copyright infringement arising outside the United States, contained measures that could possibly infringe online freedom of speech, websites, and Internet communities. Protesters also argued that there were insufficient safeguards in place to protect sites based upon user-generated content.

Domain Name System blocking, or DNS blocking / filtering, is a strategy for making it difficult for users to locate specific domains or websites on the Internet. It was first introduced in 1997 as a means to block spam email from known malicious IP addresses.

<span class="mw-page-title-main">Move Your Domain Day</span>

Move Your Domain Day, or MoveYourDomainDay, was an annual observance encouraging owners of domain names to transfer their domain registration away from registrars that supported the Stop Online Piracy Act (SOPA). It was first held on 29 December 2011, the idea coming from a post on Reddit as a protest against prominent registrar GoDaddy's support for SOPA. In 2012, rival registrar Namecheap began an initiative to make Move Your Domain Day an annual event. Subsequent events were held on 22 January 2013, 5 February 2014, 27 January 2015, 2 February 2016, and 6 March 2018. The Electronic Frontier Foundation, Reddit, and domain registrars Name.com and Hover have also participated. Namecheap has defined the initiative as "an annual protest and a commemoration of sorts that will continue to shine a light on the issue of a free and open internet". There have been no major Move Your Domain Day events since 2018.

easyDNS Technologies Inc. is a Canadian Internet service provider which supplies DNS and web hosting services and operates a mail service called EasyMail. The company is headquartered in Toronto, Ontario.

Epik is an American domain registrar and web hosting company known for providing services to alt-tech websites that host far-right, neo-Nazi, and other extremist materials. It has been described as a "safehaven for the extreme right" because of its willingness to provide services to far-right websites that have been denied service by other Internet service providers.

AR15.com is a firearm-enthusiast web forum founded as a mail list in 1996 and headquartered in the Dallas/Fort Worth area. It migrated to a bulletin board system, then finally a website which the owner called "the largest firearms website in the world", with 10 million users in 2013. The company that owned the website also manufactured AR-15 rifles and was founded in 1996 by Edward Avila, who moved it from Farmington, New York, to Texas after passage of the New York Secure Ammunition and Firearms Enforcement (SAFE) Act in 2013.

References

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  52. ↑ Winder, Davey. "GoDaddy Confirms Data Breach: What Customers Need To Know". Forbes. Retrieved 6 May 2020.
  53. ↑ "GoDaddy security breach exposes WordPress users' data". Reuters. 2021-11-22. Retrieved 2021-11-23.
  54. ↑ "GoDaddy Announces Security Incident Affecting Managed WordPress Service". 2021-11-17.
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  57. ↑ Hall, Kevin G. (2020-10-21). "Despite U.S. sanctions, Iranian broadcaster pumps out propaganda with aid of Broward firm". Miami Herald .
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  59. ↑ "U.S. Justice Department Seizes Kata'ib Hezbollah Propaganda Websites". Counter Extremism Project. 2020-10-27. Retrieved 2020-11-05.
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  66. ↑ Michael Lee (January 11, 2021). "Amazon partner GoDaddy boots gun site from its servers". Washington Times .
  67. ↑ Markay, Lachlan (13 January 2021). ""GOP digital operatives aim to avoid "deplatforming"". Axios .
  68. ↑ "De-platforming of Gun Sites is a Dark Harbinger". NSSF. 2021-01-15. Retrieved 2021-11-23.
  69. ↑ "GoDaddy Is Booting A Site That Sought Anonymous Tips About Texas Abortions". NPR.org. Retrieved 2021-09-04.
  70. ↑ Hollister, Sean (2021-09-03). "GoDaddy is cutting off Texas Right to Life's abortion 'whistleblowing' website". The Verge. Retrieved 2021-09-04.
  71. ↑ "GoDaddy kicks Texas abortion "whistleblower" website off its platform". TechRadar.com. Retrieved 2021-09-04.
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