Mr. Cooper

Last updated
Mr. Cooper Group Inc.
Mr. Cooper
FormerlyWMIH Corp, Nationstar Holdings
Type Public
IndustryMortgage Lending
Founded1994;30 years ago (1994)
Headquarters,
U.S.
Area served
United States
Key people
Jay Bray (Chairman and CEO)
ProductsConventional Loans
FHA Loans
FHA Streamline Loans
VA Loans
VA IRRRL
BrandsMr. Cooper
Revenue US$3.318 billion (2021)
US$898 million (2021)
US$1.4 billion (2021)
Total assets US$14.2 billion (2021)
Number of employees
8,200 (2021)
Parent Mr. Cooper Group
Website mrcooper.com

Mr. Cooper Group Inc., formerly Nationstar Mortgage Holdings Inc., was founded in 1994 and is headquartered in the Dallas, Texas, area. Mr. Cooper Group is an umbrella corporation holding companies like Nationstar Mortgages, LLC, one of the largest mortgage servicers in the United States with a servicing portfolio of approximately $937 billion and more than 4.3 million customers, [1] and Xome, an online real estate marketplace, [2] among others.

Contents

History

Nationstar was founded in Denver, Colorado, in 1994 as Nova Credit Corporation. In 1997, the company moved to Dallas, Texas, where home-builder Centex Homes established Nova Credit Corporation as their in-house lender for new construction and changed the company name to Centex Credit Corporation. In 2001, Centex Credit Corporation was merged into Centex Home Equity Company, and it operated as the subprime mortgage originator and servicer for Centex until 2005.

In 2005, the decision was made to withdraw Centex Homes from non-home-building businesses, including the mortgage business. Fortress Investment Group acquired Centex Home Equity and renamed it Nationstar Mortgage in 2006. [3] [4]

In March 2012, Nationstar Mortgage Holdings, Inc. went public with an initial public offering on the New York Stock Exchange. [5]

Nationstar Mortgages, LLC, is the consumer-facing mortgage lender and servicer that operates under the service mark "Mr. Cooper". [6] In August 2017, Nationstar Mortgages, LLC, announced it was changing its name to Mr. Cooper after releasing its worst financial report to date. [7] The company stated that the name change was meant to "personalize the mortgage experience". [8] In 2020, Mr. Cooper originated over 146,000 mortgages with a total value of over $36 billion. [9]

Controversies

In 2018, Mr. Cooper paid out millions of dollars in settlements in New York and California due to various violations of state banking laws. [10]

In 2020, Mr. Cooper agreed to a $91 million settlement with the CFPB, all 50 states, and three U.S. territories, for mishandling foreclosures and borrowers' payments. [11] More than $74 million of the settlement was directed back to consumers whose homes were foreclosed on while waiting for approval of their loan modifications and consumers whose monthly payments were increased without notice or consent. [11]

On October 31, 2023, Mr. Cooper was the subject of a hack which forced the company to suspend its online services for four days, from November 1 to November 5, 2023. [12] The company promised to ensure that customers will not be assessed late fees, penalties, or hits to their credit score due to the service outage. [13] On November 9, 2023, Mr. Cooper confirmed that customer data was compromised in the breach, but did not disclose to what extent. [14] On December 15, 2023, Mr. Cooper confirmed in a regulatory notice with the state of Maine that 14,690,284 customers' data was exposed, including names, addresses, phone numbers, Social Security numbers, dates of birth and bank account numbers. [15]

Related Research Articles

Alternative financial services in the United States refers to a particular type of financial service, namely subprime or near-prime lending by non-bank financial institutions. This branch of the financial services industry is more extensive in the United States than in some other countries, because the major banks in the U.S. are less willing to lend to people with marginal credit ratings than their counterparts in many other countries. Examples of these companies include Springleaf, Duvera Financial, Inc., Lendmark Financial Services, Inc., HSBC Finance, Citigroup, Wells Fargo, and Monterey Financial Services, Inc. The more generic name "consumer finance" is also used, although more properly this term applies to financing for any type of consumer.

Predatory lending refers to unethical practices conducted by lending organizations during a loan origination process that are unfair, deceptive, or fraudulent. While there are no internationally agreed legal definitions for predatory lending, a 2006 audit report from the office of inspector general of the US Federal Deposit Insurance Corporation (FDIC) broadly defines predatory lending as "imposing unfair and abusive loan terms on borrowers", though "unfair" and "abusive" were not specifically defined. Though there are laws against some of the specific practices commonly identified as predatory, various federal agencies use the phrase as a catch-all term for many specific illegal activities in the loan industry. Predatory lending should not be confused with predatory mortgage servicing which is mortgage practices described by critics as unfair, deceptive, or fraudulent practices during the loan or mortgage servicing process, post loan origination.

A home equity line of credit, or HELOC, is a revolving type of secured loan in which the lender agrees to lend a maximum amount within an agreed period, where the collateral is the borrower's property. Because a home often is a consumer's most valuable asset, many homeowners use their HELOC for major purchases or projects, such as home improvements, education, property investment or medical bills, and choose not to use them for day-to-day expenses.

Bank of America Home Loans is the mortgage unit of Bank of America. In 2008, Bank of America purchased the failing Countrywide Financial for $4.1 billion. In 2006, Countrywide financed 20% of all mortgages in the United States, at a value of about 3.5% of the United States GDP, a proportion greater than any other single mortgage lender.

<span class="mw-page-title-main">Second mortgage</span>

Second mortgages, commonly referred to as junior liens, are loans secured by a property in addition to the primary mortgage. Depending on the time at which the second mortgage is originated, the loan can be structured as either a standalone second mortgage or piggyback second mortgage. Whilst a standalone second mortgage is opened subsequent to the primary loan, those with a piggyback loan structure are originated simultaneously with the primary mortgage. With regard to the method in which funds are withdrawn, second mortgages can be arranged as home equity loans or home equity lines of credit. Home equity loans are granted for the full amount at the time of loan origination in contrast to home equity lines of credit which permit the homeowner access to a predetermined amount which is repaid during the repayment period.

<span class="mw-page-title-main">2000s United States housing bubble</span> Economic bubble

The 2000s United States housing bubble or house price boom or 2000shousing cycle was a sharp run up and subsequent collapse of house asset prices affecting over half of the U.S. states. In many regions a real estate bubble, it was the impetus for the subprime mortgage crisis. Housing prices peaked in early 2006, started to decline in 2006 and 2007, and reached new lows in 2011. On December 30, 2008, the Case–Shiller home price index reported the largest price drop in its history. The credit crisis resulting from the bursting of the housing bubble is an important cause of the Great Recession in the United States.

HSBC Finance Corporation is a financial services company and a subsidiary of HSBC Holdings. It is the sixth-largest issuer of MasterCard and Visa credit cards in the United States. HSBC Finance Corporation was formed from the legal entity that had been known as Household International—shortly after Household International settled for US$486 million in charges pertaining to predatory lending, after burning through $389 million in legal fees and expenses—and is now expanding its consumer finance model via the HSBC Group to Brazil, India, Argentina and elsewhere.

Equity stripping, also known as equity skimming, is a type of foreclosure rescue scheme. Often considered a form of predatory lending, equity stripping became increasingly widespread in the early 2000s. In an equity stripping scheme an investor buys the property from a homeowner facing foreclosure and agrees to lease the home to the homeowner who may remain in the home as a tenant. Often, these transactions take advantage of uninformed, low-income homeowners; because of the complexity of the transaction, victims are often unaware that they are giving away their property and equity. Several states have taken steps to confront the more unscrupulous practices of equity stripping. Although "foreclosure re-conveyance" schemes can be beneficial and ethically conducted in some circumstances, many times the practice relies on fraud and egregious or unmeetable terms.

Mortgage discrimination or mortgage lending discrimination is the practice of banks, governments or other lending institutions denying loans to one or more groups of people primarily on the basis of race, ethnic origin, sex or religion.

<span class="mw-page-title-main">Subprime mortgage crisis</span> 2007 mortgage crisis in the United States

The American subprime mortgage crisis was a multinational financial crisis that occurred between 2007 and 2010 that contributed to the 2007–2008 global financial crisis. The crisis led to a severe economic recession, with millions of people losing their jobs and many businesses going bankrupt. The U.S. government intervened with a series of measures to stabilize the financial system, including the Troubled Asset Relief Program (TARP) and the American Recovery and Reinvestment Act (ARRA).

United States housing prices experienced a major market correction after the housing bubble that peaked in early 2006. Prices of real estate then adjusted downwards in late 2006, causing a loss of market liquidity and subprime defaults.

The subprime mortgage crisis impact timeline lists dates relevant to the creation of a United States housing bubble and the 2005 housing bubble burst and the subprime mortgage crisis which developed during 2007 and 2008. It includes United States enactment of government laws and regulations, as well as public and private actions which affected the housing industry and related banking and investment activity. It also notes details of important incidents in the United States, such as bankruptcies and takeovers, and information and statistics about relevant trends. For more information on reverberations of this crisis throughout the global financial system see Financial crisis of 2007–2008.

<span class="mw-page-title-main">Wells Fargo</span> American multinational banking and financial services company

Wells Fargo & Company is an American multinational financial services company with a significant global presence. The company operates in 35 countries and serves over 70 million customers worldwide. It is a systemically important financial institution according to the Financial Stability Board, and is considered one of the "Big Four Banks" in the United States, alongside JPMorgan Chase, Bank of America, and Citigroup.

Loss mitigation is used to describe a third party helping a homeowner, a division within a bank that mitigates the loss of the bank, or a firm that handles the process of negotiation between a homeowner and the homeowner's lender. Loss mitigation works to negotiate mortgage terms for the homeowner that will prevent foreclosure. These new terms are typically obtained through loan modification, short sale negotiation, short refinance negotiation, deed in lieu of foreclosure, cash-for-keys negotiation, a partial claim loan, repayment plan, forbearance, or other loan work-out. All of the options serve the same purpose, to stabilize the risk of loss the lender (investor) is in danger of realizing.

<span class="mw-page-title-main">Timeline of the 2000s United States housing bubble</span>

Housing prices peaked in early 2005, began declining in 2006.

This article provides background information regarding the subprime mortgage crisis. It discusses subprime lending, foreclosures, risk types, and mechanisms through which various entities involved were affected by the crisis.

<span class="mw-page-title-main">Ocwen</span>

Ocwen Financial Corporation is a provider of residential and commercial mortgage loan servicing, special servicing, and asset management services, which has been described as "debt collectors, collecting monthly principal and interest from homeowners". Ocwen was founded in 1988 by William Erbey and is headquartered in West Palm Beach, Florida, with additional offices in Mount Laurel, NJ, Rancho Cordova, California, and St. Croix, U.S. Virgin Islands. It also has support operations in the Philippines and India. Ocwen's Slogan is "Helping Homeowners Is What We Do."

<span class="mw-page-title-main">Causes of the Great Recession</span>

Many factors directly and indirectly serve as the causes of the Great Recession that started in 2008 with the US subprime mortgage crisis. The major causes of the initial subprime mortgage crisis and the following recession include lax lending standards contributing to the real-estate bubbles that have since burst; U.S. government housing policies; and limited regulation of non-depository financial institutions. Once the recession began, various responses were attempted with different degrees of success. These included fiscal policies of governments; monetary policies of central banks; measures designed to help indebted consumers refinance their mortgage debt; and inconsistent approaches used by nations to bail out troubled banking industries and private bondholders, assuming private debt burdens or socializing losses.

<span class="mw-page-title-main">Mortgage industry of the United States</span>

The mortgage industry of the United States is a major financial sector. The federal government created several programs, or government sponsored entities, to foster mortgage lending, construction and encourage home ownership. These programs include the Government National Mortgage Association, the Federal National Mortgage Association and the Federal Home Loan Mortgage Corporation.

Wesley Robert Edens is an American billionaire businessman and private equity investor. He is the co-founder of Fortress Investment Group and founder of New Fortress Energy. Edens is co-owner of the Milwaukee Bucks franchise of the NBA based in Milwaukee, Wisconsin. While Edens was co-owner, the Bucks won the 2021 NBA championship. He is also the co-owner of association football holding company V Sports alongside Nassef Sawiris, whose assets include ownership of Premier League football club Aston Villa and an agreement to purchase a 46% stake in Portuguese Primeira Liga team Vitória S.C.

References

  1. Revell, Eric (2023-11-08). "Cyberattack of major mortgage servicer leaves customers without online payment option". FOXBusiness. Retrieved 2023-11-09.
  2. Cook, John (2 December 2015). "Xome CEO Kal Raman resigns one year after taking top post at online real estate company". GeekWire. underwritten by Talent Reach. Retrieved 8 November 2023.
  3. "MortgageDaily.com: Subprime Lender Changes Hands -- Fortress Investment to acquire Centex Home Equity". Archived from the original on 2021-06-04. Retrieved 2021-06-04.
  4. "Centex Home Equity to Become Nationstar Mortgage LLC".
  5. "Overview".
  6. "Nationstar Mortgage LLC". NMLS Consumer Access. Nationwide Multistate Licensing System. 9 November 2023. Retrieved 9 November 2023.
  7. "Nationstar posts net loss of $20 million, but the news is better than it seems". 3 August 2017.
  8. "It's official: Nationstar will become Mr. Cooper in August 2017". 2 May 2017.
  9. "Nationstar Mortgage (Mr. Cooper)" . Retrieved December 2, 2021.
  10. "Nationstar (aka Mr. Cooper) reaches $17 million mortgage settlement with NYDFS". 11 April 2018.
  11. 1 2 Michelle Singletary (2020-12-08). "Nationstar Mortgage agrees to a $91 million settlement for mishandling foreclosures and borrowers' payments". The Washington Post . Washington, D.C. ISSN   0190-8286. OCLC   1330888409.
  12. Griffin, Keith (5 November 2023). "Mr. Cooper Locked Down By Cyber Attack". National Mortgage Professional. Retrieved 8 November 2023.
  13. Cowley, Stacy (7 November 2023). "Cyberattack Disrupts Mortgage Payments for Millions of Mr. Cooper Customers". The New York Times. Retrieved 8 November 2023.
  14. Feuer, Will (9 November 2023). "Mr Cooper Says Customer Data Was Exposed in Cyberattack". MarketWatch. Dow Jones Newswires. Retrieved 2023-11-09.
  15. Reed, Michelle (15 December 2023). "Data Breach Notifications". Office of the Maine Attorney General. Retrieved 2023-12-30.