A travel agency is a private retailer or public service that provides travel and tourism-related services to the general public on behalf of accommodation or travel suppliers to offer different kinds of travelling packages for each destination. Travel agencies can provide outdoor recreation, arranging logistics for luggage and medical items delivery for travellers upon request, public transport timetables, car rentals, and bureau de change services. Travel agencies can also serve as general sales agents for airlines that do not have offices in a specific region. A travel agency's main function is to act as an agent, selling travel products and services on behalf of a supplier. They are also called Travel Advisors. They do not keep inventory in-hand unless they have pre-booked hotel rooms or cabins on a cruise ship for a group travel event such as a wedding, honeymoon, or other group event.
Computer reservation systems, or central reservation systems (CRS), are computerized systems used to store and retrieve information and conduct transactions related to air travel, hotels, car rental, or other activities. Originally designed and operated by airlines, CRSs were later extended for use by travel agencies, and global distribution systems (GDSs) to book and sell tickets for multiple airlines. Most airlines have outsourced their CRSs to GDS companies, which also enable consumer access through Internet gateways. Modern GDSs typically also allow users to book hotel rooms, rental cars, airline tickets as well as other activities and tours. They also provide access to railway reservations and bus reservations in some markets, although these are not always integrated with the main system. These are also used to relay computerized information for users in the hotel industry, making reservation and ensuring that the hotel is not overbooked.
Sabre Global Distribution System, owned by Sabre Corporation, is a travel reservation system used by travel agents and companies to search, price, book, and ticket travel services provided by airlines, hotels, car rental companies, rail providers and tour operators. Originally developed by American Airlines under CEO C.R. Smith with the assistance of IBM in 1960, the booking service became available for use by external travel agents in 1976 and became independent of the airline in March 2000.
Hotels.com,L.P. is an American website for booking hotel rooms online and by telephone. The company has 85 websites in 34 languages, and lists over 325,000 hotels in approximately 19,000 locations. Its inventory includes hotels and B&Bs, and some condos and other types of commercial lodging. Hotels.com was established in 1991 as the Hotel Reservations Network (HRN). In 2001, it became part of Expedia, Inc. and in 2002, changed its name to Hotels.com. The company is operated by Hotels.com LP, a limited partnership subsidiary located in Dallas, Texas, in the United States.
Amadeus IT Group, S.A. is a major Spanish multinational technology company that provides software solutions for the global travel and tourism industry. It is the world's leading provider of travel technology that focus on developing software for airlines, hotels, travel agencies, and other travel-related businesses to enhance their operations and customer experiences.
A global distribution system (GDS) is a computerised network system owned or operated by a company that enables transactions between travel industry service providers, mainly airlines, hotels, car rental companies, and travel agencies. The GDS mainly uses real-time inventory from the service providers. Travel agencies traditionally relied on GDS for services, products and rates in order to provide travel-related services to the end consumers. Thus, a GDS can link services, rates and bookings consolidating products and services across all three travel sectors: i.e., airline reservations, hotel reservations, car rentals.
Travel technology is the application of Information Technology (IT) or Information and Communications Technology (ICT) in the travel, tourism and hospitality industry. Some forms of travel technology are flight tracking, pre-travel planning through online travel agencies, and systems that allow tourists to review their experiences.
A travel website is a website that provides travel reviews, trip fares, or a combination of both. Over 1.5 billion people book travel per year, 70% of which is done online.
Airline reservation systems (ARS) are systems that allow an airline to sell their inventory (seats). It contains information on schedules and fares and contains a database of reservations and of tickets issued. ARSs are part of passenger service systems (PSS), which are applications supporting the direct contact with the passenger.
Galileo is a computer reservations system (CRS) owned by Travelport. As of 2000, it had a 26.4% share of worldwide CRS airline bookings. In addition to airline reservations, the Galileo CRS is also used to book train travel, cruises, car rental, and hotel rooms.
E-booking or eBooking, making a reservation or appointment for a service via the internet, may refer to:
A fare basis code is an alphabetic or alpha-numeric code used by airlines to identify a fare type and allow airline staff and travel agents to find the rules applicable to that fare. Although airlines now set their own fare basis codes, there are some patterns that have evolved over the years and may still be in use.
Whole Travel is a travel search engine website based in United States. Launched in 2008, it aggregates information from thousands of other travel sites and evaluates each destination's sustainability in order to help users find and book sustainable vacations. The service combines search results from hotel websites, online travel agencies, local consolidators and other sources such as larger hotel chains.
Corporate travel management is the function of managing a company’s strategic approach to travel, the negotiations with all vendors, day-to-day operation of the corporate travel program, traveler safety and security, credit-card management and travel and expenses ('T&E') data management.
Booking.com is one of the largest online travel agencies. It is headquartered in Amsterdam, and is a subsidiary of Booking Holdings. In 2022, the company's mobile app was the most downloaded mobile app in the travel agency category. As of December 31, 2022, Booking.com offered lodging reservation services for approximately 2.7 million properties, including 400,000 hotels, motels, and resorts and 2.3 million homes, apartments in over 220 countries and in over 40 languages. It also offers flights in 54 markets and tours and activities in more than 1,200 cities.
The early 1990s saw the advent of online diary planners, digital tools that help users keep track of upcoming meetings and events. Users may be executives, event managers, doctors, students, and others. Although the idea of keeping a record of events is not new, digital planners allowed for those plans to be shared on the internet. The desire for effective online organizers and personal information managers (PIMS) has been growing. The web-based Filofax initially satisfied users' organizing needs, followed by ACT!, Time and Chaos, and Microsoft Outlook.
HotelsCombined, a unit of Booking Holdings, is a hotel metasearch engine founded in 2005, with headquarters in Sydney, Australia.
Cultuzz Digital Media GmbH is an IT and Internet company that specializes in software for e-commerce in the travel and tourism industry. It has its headquarters in Berlin, Germany and subsidiaries in Switzerland, India, UK and US. Its main product is CultSwitch which is a channel management software allowing hotels to transfer their products, availability and prices to the different travel websites (source). Cultuzz is the only travel technical provider to be connected to the eBay API via XML technology. Since 2002, Cultuzz supports hotels to market and sell their hotel products and services on the eBay.
Roomkey, formerly Room Key, was a hotel metasearch engine. Roomkey was a joint venture founded by Choice Hotels International, Hilton Worldwide, Hyatt Hotels Corporation, InterContinental Hotels Group, Marriott International, and Wyndham Worldwide, or their respective affiliates. There were over 45,000 hotels in 150 countries listed on Room Key, including 60 brands.
Pronto Hotel pronounced (Pra-nto) is a metasearch engine for hotel prices, founded in 2007 and based in Rome, Italy.
