Online tutoring

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Online tutoring is the process of tutoring in an online, virtual, or networked, environment, in which teachers and learners participate from separate physical locations. [1] Aside from space, participants can also be separated by time. [2]

Contents

Online tutoring is practiced using many different approaches for distinct sets of users. The distinctions are in content and user interface, as well as in tutoring styles and tutor-training methodologies. Definitions associated with online tutoring vary widely, reflecting the ongoing evolution of the technology, the refinement and variation in online learning methodology, and the interactions of the organizations that deliver online tutoring services with the institutions, individuals, and learners that employ the services. This Internet-based service is a form of micropublishing.

Concept and definitions

An institution, website or individual can offer online tutoring through an internal or external tutoring website or through a learning management systems (LMS). [3] Online environments applied in education could also involve the use of a virtual learning environment platform such as Moodle, Sakai, WebCT, and Blackboard. Some of these are paid systems but some are free and open source such as Google+ Hangouts. [4] Online tutoring may be offered either via a link in an LMS, or directly through the tutoring service's platform, where a subscriber may be required to pay for tutoring time before the delivery of service. Many educational institutions and major textbook publishers sponsor a certain amount of tutoring without a direct charge to the learner.[ citation needed ]

Tutoring may take the form of a group of learners simultaneously logged in online, then receiving instruction from a single tutor, also known as many-to-one tutoring and live online tutoring. This is often known as e-moderation, defined as the facilitation of the achievement of goals of independent learning, learner autonomy, self-reflection, knowledge construction, collaborative or group-based learning, online discussion, transformative learning and communities of practice. [5] [6] [7] [8] These functions of moderation are based on constructivist or social-constructivist principles of learning.

Another form of tutoring, called peer tutoring , connects peers, such as recent or fellow students within a course or subject, tutoring each other, and this may also be conducted as online tutoring over an online conferencing interface.

Most commonly, however, individual learners or their parents either purchase tutoring time with a private vendor of online tutoring service. Such time may also be made available through the purchase of a book, access to a library, a textbook publisher, or enrollment in a particular school or school system. This is known as one-on-one tutoring.

Asynchronous online tutoring is tutoring offered in a format in which the learner submits a question and the tutor responds at a later time. This is appropriate to detailed review of writing, for instance. It also enables cautious learners to retain control over how they submit questions and request assistance. The learner and the tutor need not be online at the same time.

Synchronous online tutoring involves a shared interface, such that both the tutor and the learner (or a group of learners) are online at the same time. This may or may not require the implementation of browser-based software and/or the learner to download proprietary software. Some online tutoring services may also use telephonic or VOIP communication, and/or video communication.

There are a number of private firms that provide online tutoring. A third-party online tutoring service offering asynchronous one-on-one tutoring was available as early as 1996. [9]

From the very beginning of online tutoring, controversy surrounded several concerns voiced by educators and parents. Researchers recognized that online tutoring required three components: [9]

  1. online tutors adopt a specific pedagogy (educational method), encompassing both instructional and social support or group development;
  2. online tutoring management coordinates and organizes the implementation of the service; and
  3. unlike traditional face-to-face tutoring, online tutoring requires a usable user interface and technical support to maintain both the hardware and the software sides of the operation.

The questions raised by online tutoring include:

  1. How does a parent or teacher know that the online tutor is qualified to give help, as opposed to simply giving answers to the learner?
  2. Assuming the online tutor is qualified as an instructor, how does online tutoring relate to course instruction?
  3. How reliable is the interface? Will it accommodate the discussion of the tutored material at a comparable level to a traditional classroom setting?

Within higher education, tutoring is considered to be adult-to-adult guidance within a specific course or subject for the clear purpose of advancing learning competence in an area of study. Generally, a tutor is an academic, a lecturer or professor who has responsibility for teaching in a degree/diploma program in a university or vocational teaching and learning setting. Learning centers at post-secondary school campuses may incorporate either e-moderating or one-to-one online tutoring, or both, creating a distance learning program, whether or not the campus or student courses are conducted online. In distance learning, tutors may be recruited specifically for the role of teaching and supporting students through online tutoring.

State of the art

Inheriting the role of the tutor, the online tutor must have excellent online communication skills and the ability to discern learning objectives, and must guide students successfully towards the attainment of those objectives. This form of tutoring may vary from primary instruction to assistance with assigned coursework. [10] It also presupposes a self-motivated and independent learner. The learning aspect of tutoring outweighs the teaching aspect. E-moderating usually refers to group online or web-based learning that

The main advantage of private one-to-one tutoring was described by Benjamin Bloom (educator and psychologist) in 1984 in Two sigmas problem. [11] The effect described by Bloom appears to carry over into online tutoring, although there is limited research to support this conclusion. In a rare study comparing the performance of students with access to online tutoring with that of students who did not have access to online tutoring remarked on the apparent tendency of the availability of online tutoring appeared to encourage students to stay in a course. [12]

Research is being completed using capability matrices to evaluate students. Once evaluated, the students are clustered into groups with like capabilities. Once grouped, the students can participate in online tutoring with students with similar capabilities allowing a group setting and participation. The capability matrices are then run again to track the changes in capability and track learning. [13]

Practice

Differences between online and face-to-face tutoring

In both online and face-to-face tutoring, similarities lie in the areas of group dynamics, need for roles within the group and design to encourage in-group interaction. Differences include the need for more facilitation to help structure discussions, with group roles emerging more slowly in the online setting.

There is a spectrum of intervention in online discussions from occasional guidance (assignment assistance) to full-scale design and support of learning groups and tasks (instruction). The first of these is known as tactical online tutoring and the second as strategic online tutoring.

Tactical online tutoring

Tactical tutors are expected to display sensitivity to group interactions and progress, or the lack thereof, and to respond within an online interaction at critical moments in which their mastery of the subject and ability to explain it is requested by the learner or in which the learner makes manifest errors. They are more likely than strategic tutors to be employed in one-on-one interfaces. Asynchronous tutoring allows a tutor to convey insight into strengths and weaknesses of a learner's work. Synchronous or live tutoring can provide help at the moment the learner becomes conscious of a problem and logs in.

Private online tutoring services

In general, academic online tutors are available through various virtual learning environments to help learners answer questions on specific subject matter, to help in the writing of essays, and to assist with research. Offerings vary from sites loosely associated with campuses, to sites directly contracted by and operating in concert with educational institutions, textbook publishers, or libraries. Access to the publisher or campus-provided online tutoring may be limited to just a few hours.

Other major concerns of parents or teachers in making use of online tutoring services include:

  1. the perceived indifference of an online tutor to a learner's developmental issues that reach beyond a single session;
  2. cultural communication difficulties that might arise between remote tutors and a local learner; and
  3. doubts as to the academic qualifications of the online tutor, even if certified by a corporation.

Strategic online tutoring

Strategic tutors do more prior planning, including determining the number of learners per group [14] and membership. Smaller groups are more likely to cultivate trust, whereas a larger group provides for greater heterogeneity and promotes interaction and task achievement. Six is reported to be the smallest size for good online work, and fifteen is the maximum for full participation. For strategic online tutoring, full participation depends upon robust connectivity and efficient use of bandwidth to guarantee full participation.

Design for group learning

The prior design of online activities, sometimes known as e-tivities, is one aspect of strategic tutoring. E-tivities promote peer group learning and result in less online tutoring time. E-tivities have the following characteristics:

  • they can optimise student engagement if they are authentic and relevant learning activities;
  • they can take any form of structured participative group work online; and
  • they are based on one key topic or question to make online e-moderating easy and to provide motivation, engagement and purpose.

Worksheets, online bulletin boards, and threaded discussions are examples of tools for e-tivities. An e-tivity may be an effective learning tool if it has an illustrative title, a stimulus or challenge, involves invitations to learners to post messages, is carefully timed, has postings to which others can add, and summaries, critiques or feedback from the e-moderator.

Online tutors can take a similar approach using podcasts. [15]

Scaffolding

Two necessary assumptions about online tutors is that they possess academic qualification sufficient to educate and that they have specific training to meet the challenges of online communication. Online tutors also need to be aware of the stages learners usually employ in the online environment; these stages determine the kinds of scaffolding (help) that is appropriate for learners at each stage. Salmon (2004) suggests five stages for learning and scaffolding appropriate to each:

  1. Access and motivation
  2. Online socialization
  3. Information exchange
  4. Knowledge construction
  5. Development

Critical success factors

Training and development

Staff who are inexperienced online will inevitably try to transfer into online tutoring what has worked for them in the past or what they believe is the only valid method for their discipline. Further, the values embedded in many commonly used VLEs contribute to counterproductive behaviors for online tutoring.

The key competencies needed by tutors are the abilities to:

The key features for staff development are online and face-to-face in character:

Dealing with characteristics of online environments

Online interaction is essentially verbal, so that nonverbal cues, often considered essential to the tutoring process, are not present. For example, in a text transferred back and forth online (asynchronous paper review), facial expressions, body movements and eye contact are not present. Both the tutor and the learner may need experience with the medium to get used to this. However, face-to-face meetings are not actually essential, since, with training, online tutors can exploit features of the online environment to communicate in new ways, such as by sketching on whiteboards or using a shared online calculator. The learner may be invited to reflect on the discussion or consult specific resources.

The learner, too, may more consciously prepare a message in advance, and may choose to log in to "meet" with the tutor according to his or her own schedule. [16] Both synchronous (live) and asynchronous online tutoring typically preserve an online record of tutor remarks or a tutoring session. The learner can use this record for future reference.

Self-led teams

As students become more experienced at working together online, some of the online facilitation roles can be delegated to the students. However, the students will need advice and training in order to become successful collaborators.

Advice and training for self-led teams should include: [14] [17]

Effects of online tutoring

A 2005 study found that when it came to computer science studies, students who had online tutors performed about 30% better on an exam, where students who worked from a printed workbook performed about 20% better. [18] A study in a similar field, online coaching, found a fairly large effect size of 0.77 for online coaching, with its cognitive effects being the largest. [19]

Research in a similar area, online education, has found that generally speaking, students perform better through in-person education than in online education. An article from Chabot College claims that students in face-to-face classes in 2019 were roughly 3% more likely to succeed than their online peers, regardless of demographic. [20] Research performed Linda Price and her team found that students were less inclined to participate in the course. [21] Another paper by J.J. Arias and their team also found that students in face-to-face courses experienced "statistically significantly higher exam scores and statistically significantly greater improvement on post-test instructor questions", which is also supported by Price's research. [21] [22] The same research also found "no statistical difference post-test overall nor in the improvement of post-test standardized questions". [22]

Effects of tutoring can also depend on a student's accessibility to wifi, their ability to adapt to an online space, and their preference for self-study vs. assisted study. [23] Research found that students may perceive online tutoring as difficult with respect to these factors, such as "technical problems, communication barrier, lack of tutee information, and short tutoring duration". [24] There has also been research that found online education performed similarly to in-person education. [25] [26]

With regards to intelligent tutoring systems (ITS), meta-analyses have generally found them to have statistically significant effects over no tutoring at all, [27] [28] [29] though one study found them equal to regular classes, [30] while another found them less effective than human tutoring (though whether or not this applies to both online and in-person or just one of them is not confirmed in the article). [31] A separate study found contradicting information, finding that the effect size of human tutoring and an ITS were 0.79 and 0.76, respectively. [32]

Current developments

Online tutoring environments are moving beyond those offered by synchronous and asynchronous discussion technology, as often offered by VLEs. New opportunities for online tutoring are offered by Web 2.0 systems and multi-user virtual environments.

Web 2.0

Web 2.0 encompasses the use of the web in increasingly interactive ways, with social networking and user-generated content being two critical benefits. [33] Social networks can be used to connect tutors and students, and can allow students to help each other on a peer-to-peer basis. User-generated content can be created by and used by both tutors and students.

Online tutors may use Web 2.0 applications to render their online tutoring more flexible and current. For example, podcasts provide the advantage of the human voice, ease of use and mobile access to instruction (Salmon and Edisiringha 2008), and blogs may provide access to newly developed topics that can spur debate. Some online tutoring sites incorporated such tools into their interfaces even before Web 2.0 phenomena were widely discussed.

Multi-user virtual environments

Research is just beginning on the use of multi-user virtual environments (e.g. Second Life) and the role of avatars as Second Life tutors and learners. [17]

Automated tutors

Online tutoring is one area for the application of various theories and implementations of tutoring provided to students by a computer. Companies involved in automated online tutoring include Wolfram Alpha, with its module called The Problem Generator (PG) [34] Cognitive Tutor, [35] and others. All automated tutoring involves an application of some form of artificial intelligence to emulate human tutoring, generate appropriate responses, and guide students interaction from one level of learning to the next.

The comparison of human and machine tutoring is an active area of study. [36] For instance, it is unclear as of this time whether Cognitive Tutor is effective at improving student performance. [37]

COVID-19

The COVID-19 crisis of 2020 and the ensuing lock downs in many countries have led to increased online tutoring by both established online tutoring agencies as well as traditional schools adapting to the new environment. [38] This has led to challenges on the technological site, but also for teachers not used to teaching online and parents not used to working from home with their children around.

For those who do have access to the right technology, there is evidence that learning online can be more effective in a number of ways. Some research shows that on average, students retain 25–60% more material when learning online compared to only 8–10% in a classroom. [39]

See also

Related Research Articles

Distance education, also known as distance learning, is the education of students who may not always be physically present at school, or where the learner and the teacher are separated in both time and distance. Traditionally, this usually involved correspondence courses wherein the student corresponded with the school via mail. Distance education is a technology-mediated modality and has evolved with the evolution of technologies such as video conferencing, TV, and the Internet. Today, it usually involves online education and the learning is usually mediated by some form of technology. A distance learning program can either be completely a remote learning, or a combination of both online learning and traditional offline classroom instruction. Other modalities include distance learning with complementary virtual environment or teaching in virtual environment (e-learning).

Instructional scaffolding is the support given to a student by an instructor throughout the learning process. This support is specifically tailored to each student; this instructional approach allows students to experience student-centered learning, which tends to facilitate more efficient learning than teacher-centered learning. This learning process promotes a deeper level of learning than many other common teaching strategies.

<span class="mw-page-title-main">Tutoring</span> Instructor who gives private lessons

Tutoring is private academic support, usually provided by an expert teacher; someone with deep knowledge or defined expertise in a particular subject or set of subjects.

Computer-mediated communication (CMC) is defined as any human communication that occurs through the use of two or more electronic devices. While the term has traditionally referred to those communications that occur via computer-mediated formats, it has also been applied to other forms of text-based interaction such as text messaging. Research on CMC focuses largely on the social effects of different computer-supported communication technologies. Many recent studies involve Internet-based social networking supported by social software.

<span class="mw-page-title-main">Problem-based learning</span> Learner centric pedagogy

Problem-based learning (PBL) is a student-centered pedagogy in which students learn about a subject through the experience of solving an open-ended problem found in trigger material. The PBL process does not focus on problem solving with a defined solution, but it allows for the development of other desirable skills and attributes. This includes knowledge acquisition, enhanced group collaboration and communication.

Blended learning or hybrid learning, also known as technology-mediated instruction, web-enhanced instruction, or mixed-mode instruction, is an approach to education that combines online educational materials and opportunities for interaction online with physical place-based classroom methods.

Asynchronous learning is a general term used to describe forms of education, instruction, and learning that do not occur in the same place or at the same time. It uses resources that facilitate information sharing outside the constraints of time and place among a network of people. In many instances, well-constructed asynchronous learning is based on constructivist theory, a student-centered approach that emphasizes the importance of peer-to-peer interactions. This approach combines self-study with asynchronous interactions to promote learning, and it can be used to facilitate learning in traditional on-campus education, distance education, and continuing education. This combined network of learners and the electronic network in which they communicate are referred to as an asynchronous learning network.

A learning management system (LMS) is a software application for the administration, documentation, tracking, reporting, automation, and delivery of educational courses, training programs, materials or learning and development programs. The learning management system concept emerged directly from e-Learning. Learning management systems make up the largest segment of the learning system market. The first introduction of the LMS was in the late 1990s. Learning management systems have faced a massive growth in usage due to the emphasis on remote learning during the COVID-19 pandemic.

Educational technology is the combined use of computer hardware, software, and educational theory and practice to facilitate learning. When referred to with its abbreviation, "EdTech," it often refers to the industry of companies that create educational technology. In EdTech Inc.: Selling, Automating and Globalizing Higher Education in the Digital Age, Tanner Mirrlees and Shahid Alvi (2019) argue "EdTech is no exception to industry ownership and market rules" and "define the EdTech industries as all the privately owned companies currently involved in the financing, production and distribution of commercial hardware, software, cultural goods, services and platforms for the educational market with the goal of turning a profit. Many of these companies are US-based and rapidly expanding into educational markets across North America, and increasingly growing all over the world."

Computer-supported collaborative learning (CSCL) is a pedagogical approach wherein learning takes place via social interaction using a computer or through the Internet. This kind of learning is characterized by the sharing and construction of knowledge among participants using technology as their primary means of communication or as a common resource. CSCL can be implemented in online and classroom learning environments and can take place synchronously or asynchronously.

Synchronous learning refers to a learning event in which a group of students are engaging in learning at the same time. Before learning technology allowed for synchronous learning environments, most online education took place through asynchronous learning methods. Since synchronous tools that can be used for education have become available, many people are turning to them as a way to help decrease the challenges associated with transactional distance that occurs in online education. Several case studies that found that students are able to develop a sense of community over online synchronous communication platforms.

Synchronous conferencing is the formal term used in computing, in particular in computer-mediated communication, collaboration and learning, to describe technologies informally known as online chat. It is sometimes extended to include audio/video conferencing or instant messaging systems that provide a text-based multi-user chat function. The word synchronous is used to qualify the conferencing as real-time, as distinct from a system such as e-mail, where messages are left and answered later.

E-learning theory describes the cognitive science principles of effective multimedia learning using electronic educational technology.

Assessment in computer-supported collaborative learning (CSCL) environments is a subject of interest to educators and researchers. The assessment tools utilized in computer-supported collaborative learning settings are used to measure groups' knowledge learning processes, the quality of groups' products and individuals' collaborative learning skills.

An instructional simulation, also called an educational simulation, is a simulation of some type of reality but which also includes instructional elements that help a learner explore, navigate or obtain more information about that system or environment that cannot generally be acquired from mere experimentation. Instructional simulations are typically goal oriented and focus learners on specific facts, concepts, or applications of the system or environment. Today, most universities make lifelong learning possible by offering a virtual learning environment (VLE). Not only can users access learning at different times in their lives, but they can also immerse themselves in learning without physically moving to a learning facility, or interact face to face with an instructor in real time. Such VLEs vary widely in interactivity and scope. For example, there are virtual classes, virtual labs, virtual programs, virtual library, virtual training, etc. Researchers have classified VLE in 4 types:

Online communication between home and school is the use of digital telecommunication to convey information and ideas between teachers, students, parents, and school administrators. As the use of e-mail and the internet becomes even more widespread, these tools become more valuable and useful in education for the purposes of increasing learning for students, and facilitating conversations between students, parents, and schools.

NetTutor is a Web-based online tutoring service, founded in 1995, in Tampa, Florida. All NetTutor operations are conducted at LSI’s main office in Tampa, Florida.

World Wide Whiteboard is a Web-based online collaboration and conferencing tool designed for use in online education. It was developed by Link-Systems International (LSI), a privately held distance-learning software corporation in Tampa, Florida. The World Wide Whiteboard went online in 1996, under the name NetTutor, although the LSI NetTutor online tutoring service is technically an implementation of the World Wide Whiteboard product. Version 3.8 of the World Wide Whiteboard is used in the current NetTutor online tutoring service, and in its on-campus online tutoring programs, online courses, and collaborative learning environments. As a Java applet, it can be run on Windows, Mac, and Linux without downloading software. LSI maintains the application and leases both hosted and unhosted access to it. LSI operations, tutoring, product development, online content services, management, and technical support are housed in the company's Tampa offices.

A virtual learning environment (VLE) in educational technology is a web-based platform for the digital aspects of courses of study, usually within educational institutions. They present resources, activities, and interactions within a course structure and provide for the different stages of assessment. VLEs also usually report on participation and have some level of integration with other institutional systems. In North America, VLEs are often referred to as Learning Management Systems (LMS).

<span class="mw-page-title-main">Online learning in higher education</span> Development in distance education that began in the mid-1980s

Online learning involves courses offered by primary institutions that are 100% virtual. Online learning, or virtual classes offered over the internet, is contrasted with traditional courses taken in a brick-and-mortar school building. It is a development in distance education that expanded in the 1990s with the spread of the commercial Internet and the World Wide Web. The learner experience is typically asynchronous but may also incorporate synchronous elements. The vast majority of institutions utilize a learning management system for the administration of online courses. As theories of distance education evolve, digital technologies to support learning and pedagogy continue to transform as well.

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Further reading