Private message

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Messages sent between users of Facebook Facebook chat screenshot (English).png
Messages sent between users of Facebook

In computing, a private message, personal message, or direct message (abbreviated as PM or DM) refers to a private communication sent or received by a user of a private communication channel on any given platform. Unlike public posts, PMs are only viewable by the participants. Though long a function present on IRCs and Internet forums, private channels for PMs have recently grown in popularity due to the increasing demand for privacy and private collaboration on social media.

Contents

There are two main types of private messages. One type includes those found on IRCs [1] and Internet forums, [2] as well as on social media apps like Twitter, Facebook, and Instagram, where the focus is public posting, PMs allow users to communicate privately without leaving the platform. The second type are those relayed through instant messaging platforms such as WhatsApp, Kik, and Snapchat, where users create accounts primarily to exchange PMs. [3] A third type, peer-to-peer messaging, occurs when users create and own the infrastructure used to transmit and store the messages; while features vary depending on application, they give the user full control over the data they transmit. An example of software that enables this kind of messaging is Classified-ads. [4]

Besides serving as a tool to connect privately with friends and family, PMs have gained momentum in the workplace. Working professionals use PMs to reach coworkers in other spaces and increase efficiency during meetings. Although useful, using PMs in the workplace may blur the boundary between work and private lives. [5] [6] [3] [7]

History

The development of computers sparked the information revolution, which changed the way people communicate. Peter Drucker published an article centering on the theme that the computer is to the Information Revolution what the railroad was to the Industrial Revolution; railroads unified travel between the east and west coast of the United States, whereas computers unified communication across the entire globe. This revolutionized many different forms of communication, but particularly the personal message.

The first email system able to send mail between people using different host computers was launched via the ARPANET in 1971, and it revolutionized personal messaging by enabling users to send electronic messages to distant recipients. [8] The popularity of email has since skyrocketed, and it continues to be a widely-used means of personal messaging.

The advent of the Internet paved the way for communication through platforms and website portals like Yahoo!, and AOL. Instant messaging systems became popular in the late 1990s, including AOL Instant Messenger, ICQ, MSN Messenger and Yahoo! Messenger. As Internet communication links improved and personal computers became more capable, this functionality was merged into systems that also included voice and video communication, such as Skype (launched in 2003).

In 2008, Facebook announced Facebook Chat, which evolved into Facebook Messenger in 2011 and allows users to message each other via the Facebook site. Twitter followed suit and introduced direct messages to their site in 2013. Today, private messaging is a staple of established social media platforms such as Facebook and Twitter, as well as more recently-developed applications such as Viber and Hike.

Modern forms of private messaging may include multimedia messages, such as pictures or videos. The messaging app Snapchat allows users to exchange photo and video messages, which can be viewed for 1–10 seconds before they are deleted from Snapchat's servers. [9] [10] [11] [12]

Some common forms of private messaging include Facebook messaging (sometimes referred to as "inboxing"), Twitter direct messaging, and Instagram direct messaging. These forms of private messaging provide a private space on a usually public site. For instance, most activity on Twitter is public, but Twitter DMs provide a private space for communication between two users. This differs from mediums like email, texting, and Snapchat, where most or all activity is always private. [13]

Private messaging has become increasingly popular in the workplace with the advent of the COVID-19 pandemic, which led to many businesses allowing employees to work from home. Private messaging enables distant employees to communicate in real-time as they would in a shared workspace.

Etiquette of private messages

There are unsaid, known rules that govern many interactions, but with technology and social media being relatively recent developments, the etiquette can sometimes be difficult to know, learn, or follow. One of the main issues of interactions over technology is that without body language, facial expressions, or tone of voice, conversations can be misunderstood.

Personal messaging etiquette can compensate for the lack of face-to-face conversation by exaggerating, communicating clearly, and not necessarily saying the same things that one may say in a face-to-face interaction that could be construed without body language, facial expressions, or tone of voice.

Privacy concerns

On Facebook

In January 2014, Matthew Campbell and Michael Hurley filed a class-action lawsuit against Facebook for breaching the Electronic Communications Privacy Act. [14] They alleged that the information in their supposedly private messages was being read and used to generate profit, specifically "for purposes including but not limited to data mining and user profiling".

In 2012, some Facebook users misinterpreted a redesign of the Facebook wall as publicly sharing private messages from 2008–2009. These were found to be public wall posts from those years, made at a time when it was not possible to like or comment on a wall post, making the notes look like private messages. [15]

Phishing scams

In a popular phishing scheme, scammers will send emails with the subject-line "private message" which ask the victim to click a link to open the message. The link instead leads to a fake log-in page which asks the victim to enter their email username and password in order to view the "private message". Instead, the information goes straight to the "phishers", allowing them to hijack the email account. [16]

Related Research Articles

<span class="mw-page-title-main">AIM (software)</span> Instant messaging service

AIM was an instant messaging and presence computer program created by AOL, which used the proprietary OSCAR instant messaging protocol and the TOC protocol to allow registered users to communicate in real time.

<span class="mw-page-title-main">Instant messaging</span> Form of communication over the internet

Instant messaging (IM) technology is a type of online chat allowing real-time text transmission over the Internet or another computer network. Messages are typically transmitted between two or more parties, when each user inputs text and triggers a transmission to the recipient(s), who are all connected on a common network. It differs from email in that conversations over instant messaging happen in real-time. Most modern IM applications use push technology and also add other features such as emojis, file transfer, chatbots, voice over IP, or video chat capabilities.

In computer and telecommunications networks, presence information is a status indicator that conveys ability and willingness of a potential communication partner—for example a user—to communicate. A user's client provides presence information via a network connection to a presence service, which is stored in what constitutes his personal availability record and can be made available for distribution to other users to convey their availability for communication. Presence information has wide application in many communication services and is one of the innovations driving the popularity of instant messaging or recent implementations of voice over IP clients.

The landscape for instant messaging involves cross-platform instant messaging clients that can handle one or multiple protocols. Clients that use the same protocol can typically federate and talk to one another. The following table compares general and technical information for cross-platform instant messaging clients in active development, each of which have their own article that provide further information.

Online advertising, also known as online marketing, Internet advertising, digital advertising or web advertising, is a form of marketing and advertising which uses the Internet to promote products and services to audiences and platform users. Online advertising includes email marketing, search engine marketing (SEM), social media marketing, many types of display advertising, and mobile advertising. Advertisements are increasingly being delivered via automated software systems operating across multiple websites, media services and platforms, known as programmatic advertising.

An Internet bot, web robot, robot or simply bot, is a software application that runs automated tasks (scripts) on the Internet, usually with the intent to imitate human activity, such as messaging, on a large scale. An Internet bot plays the client role in a client–server model whereas the server role is usually played by web servers. Internet bots are able to perform simple and repetitive tasks much faster than a person could ever do. The most extensive use of bots is for web crawling, in which an automated script fetches, analyzes and files information from web servers. More than half of all web traffic is generated by bots.

<span class="mw-page-title-main">BitlBee</span>

BitlBee is a cross-platform IRC instant messaging gateway, licensed under the terms of the GNU General Public License.

<span class="mw-page-title-main">Social media</span> Virtual online communities

Social media are interactive technologies that facilitate the creation and sharing of content, ideas, interests, and other forms of expression through virtual communities and networks. While challenges to the definition of social media arise due to the variety of stand-alone and built-in social media services currently available, there are some common features:

  1. Social media are interactive Web 2.0 Internet-based applications.
  2. User-generated content—such as text posts or comments, digital photos or videos, and data generated through all online interactions—is the lifeblood of social media.
  3. Users create service-specific profiles for the website or app that are designed and maintained by the social media organization.
  4. Social media helps the development of online social networks by connecting a user's profile with those of other individuals or groups.
<span class="mw-page-title-main">Facebook</span> Social-networking service owned by Meta Platforms

Facebook is an online social media and social networking service owned by American technology giant Meta Platforms. Created in 2004 by Mark Zuckerberg with four other Harvard College students and roommates Eduardo Saverin, Andrew McCollum, Dustin Moskovitz, and Chris Hughes, its name derives from the face book directories often given to American university students. Membership was initially limited to Harvard students, gradually expanding to other North American universities. Since 2006, Facebook allows everyone to register from 13 years old, except in the case of a handful of nations, where the age limit is 14 years. As of December 2022, Facebook claimed 3 billion monthly active users. As of October 2023 Facebook ranked as the 3rd most visited website in the world with 22.56% of its traffic coming from the United States. It was the most downloaded mobile app of the 2010s.

Microblogging is a form of blogging using short posts without titles known as microposts. Microblogs "allow users to exchange small elements of content such as short sentences, individual images, or video links", which may be the major reason for their popularity. Some popular social networks such as Twitter, Mastodon, Tumblr, Koo, and Instagram can be viewed as collections of microblogs.

Social network advertising, also known as "social media targeting," is a group of terms that are used to describe forms of online advertising and digital marketing that focus on social networking services. One of the significant benefits of this type of advertising is that advertisers can take advantage of the users' demographic information, psychographics and other data points to target their ads appropriately.

<span class="mw-page-title-main">Social media marketing</span> Promotion of producs or services on social media

Social media marketing is the use of social media platforms and websites to promote a product or service. Although the terms e-marketing and digital marketing are still dominant in academia, social media marketing is becoming more popular for both practitioners and researchers. Most social media platforms have built-in data analytics tools, enabling companies to track the progress, success, and engagement of ad campaigns. Companies address a range of stakeholders through social media marketing, including current and potential customers, current and potential employees, journalists, bloggers, and the general public. On a strategic level, social media marketing includes the management of a marketing campaign, governance, setting the scope and the establishment of a firm's desired social media "culture" and "tone."

Etiquette in technology, colloquially referred to as netiquette is a term used to refer to the unofficial code of policies that encourage good behavior on the Internet which is used to regulate respect and polite behavior on social media platforms, online chatting sites, web forums, and other online engagement websites. The rules of etiquette that apply when communicating over the Internet are different from these applied when communicating in person or by audio or photographic phone. It is a social code that is used in all places where one can interact with other human beings via the Internet, including text messaging, email, online games, Internet forums, chat rooms, and many more. Although social etiquette in real life is ingrained into our social life, netiquette is a fairly recent concept.

<span class="mw-page-title-main">Instagram</span> Social media platform owned by Meta Platforms

Instagram is an American photo and video sharing social networking service owned by Meta Platforms. It allows users to upload media that can be edited with filters, be organized by hashtags, and be associated with a location via geographical tagging. Posts can be shared publicly or with preapproved followers. Users can browse other users' content by tags and locations, view trending content, like photos, and follow other users to add their content to a personal feed.

Since the arrival of early social networking sites in the early 2000s, online social networking platforms have expanded exponentially, with the biggest names in social media in the mid-2010s being Facebook, Instagram, Twitter and Snapchat. The massive influx of personal information that has become available online and stored in the cloud has put user privacy at the forefront of discussion regarding the database's ability to safely store such personal information. The extent to which users and social media platform administrators can access user profiles has become a new topic of ethical consideration, and the legality, awareness, and boundaries of subsequent privacy violations are critical concerns in advance of the technological age.

<span class="mw-page-title-main">Messenger (software)</span> American instant messaging app

Messenger is an American proprietary instant messaging app and platform developed by Meta Platforms. Originally developed as Facebook Chat in 2008, the company revamped its messaging service in 2010, released standalone iOS and Android apps in 2011, and released standalone Facebook Portal hardware for Messenger calling in 2018. In April 2015, Facebook launched a dedicated website interface, Messenger.com, and separated the messaging functionality from the main Facebook app, allowing users to use the web interface or download one of the standalone apps. In April 2020, Facebook released a Messenger desktop app for Windows and macOS.

A sticker is a detailed illustration of a character that represents an emotion or action that is a mix of cartoons and Japanese smiley-like "emojis" sent through instant messaging platforms. They have more variety than emoticons and have a basis from internet "reaction face" culture due to their ability to portray body language with a facial reaction. Stickers are elaborate, character-driven emoticons and give people a lightweight means to communicate through kooky animations.

Secure instant messaging is a form of instant messaging. Both terms refer to an informal means for computer users to exchange messages commonly referred to as "chats". Instant messaging can be compared to texting as opposed to making a mobile phone call. In the case of messaging, it is like the short form of emailing. Secure instant messaging is a specialized form of instant messaging that along with other differences, encrypts and decrypts the contents of the messages such that only the actual users can understand them.

Comparison of user features of messaging platforms refers to a comparison of all the various user features of various electronic instant messaging platforms. This includes a wide variety of resources; it includes standalone apps, platforms within websites, computer software, and various internal functions available on specific devices, such as iMessage for iPhones.

In social media, a story is a function in which the user tells a narrative or provides status messages and information in the form of short, time-limited clips from several automatically running sequences. A story is usually displayed on a user's profile page and thus represents an audiovisual extension to the text-based status function.

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  9. Crocker, D. (2012, March 20). "Nowadays the private chats sent through the social medias are encrypted end-to-end so that it appears in a ciphertext form which cannot be easily understood by an unauthorised person". "A history of e-mail: Collaboration, innovation and the birth of a system". The Washington Post.
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