Social business process management

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Social BPM is a discipline which combines traditional Business Process Management techniques with Web 2.0 "social" tools and technologies, to facilitate business improvement efforts. [1]

Contents

There is debate about whether Social BPM is a methodology, a set of technologies, or just a buzzword. Forrester Research's Clay Richardson defines Social BPM to include:

[2]

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Related Research Articles

Business intelligence (BI) comprises the strategies and technologies used by enterprises for the data analysis and management of business information. Common functions of business intelligence technologies include reporting, online analytical processing, analytics, dashboard development, data mining, process mining, complex event processing, business performance management, benchmarking, text mining, predictive analytics, and prescriptive analytics.

Business performance management (BPM), also known as corporate performance management (CPM) and enterprise performance management (EPM),) is a set of performance management and analytic processes that enables the management of an organization's performance to achieve one or more pre-selected goals. Gartner retired the concept of "CPM" and reclassified it as "financial planning and analysis (FP&A)," and "financial close" to reflect two concepts: increased focus on planning and the emergence of a new category of solutions supporting the management of the financial close.

A business process, business method or business function is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces a service or product for a particular customer or customers. Business processes occur at all organizational levels and may or may not be visible to the customers. A business process may often be visualized (modeled) as a flowchart of a sequence of activities with interleaving decision points or as a process matrix of a sequence of activities with relevance rules based on data in the process. The benefits of using business processes include improved customer satisfaction and improved agility for reacting to rapid market change. Process-oriented organizations break down the barriers of structural departments and try to avoid functional silos.

<span class="mw-page-title-main">Business process modeling</span> Activity of representing processes of an enterprise

Business process modeling (BPM) in business process management and systems engineering is the activity of representing processes of an enterprise, so that the current business processes may be analyzed, improved, and automated. BPM is typically performed by business analysts, who provide expertise in the modeling discipline; by subject matter experts, who have specialized knowledge of the processes being modeled; or more commonly by a team comprising both. Alternatively, the process model can be derived directly from events' logs using process mining tools.

Social computing is an area of computer science that is concerned with the intersection of social behavior and computational systems. It is based on creating or recreating social conventions and social contexts through the use of software and technology. Thus, blogs, email, instant messaging, social network services, wikis, social bookmarking and other instances of what is often called social software illustrate ideas from social computing.

<span class="mw-page-title-main">Web 2.0</span> World Wide Web sites that use technology beyond the static pages of earlier Web sites

Web 2.0 refers to websites that emphasize user-generated content, ease of use, participatory culture and interoperability for end users.

<span class="mw-page-title-main">XPDL</span>

The XML Process Definition Language (XPDL) is a format standardized by the Workflow Management Coalition (WfMC) to interchange business process definitions between different workflow products, i.e. between different modeling tools and management suites. XPDL defines an XML schema for specifying the declarative part of workflow / business process.

Traction TeamPage is a proprietary enterprise 2.0 social software product developed by Traction Software Inc. of Providence, Rhode Island.

An electronic performance support system (EPSS) is any computer software program or component that improves user performance.

The Method for an Integrated Knowledge Environment (MIKE2.0) is an open source delivery methodology for enterprise information management consultants. MIKE2.0 was released in December 2006 by BearingPoint's Information Management team under the leadership of Robert Hillard. The project used Creative Commons Attribution License and was implemented by Sean McClowry. The project is now run by the MIKE2.0 Governance Association, a non-profit organisation based in Switzerland, with BearingPoint and Deloitte as the founding members. In March 2013 a book Information Development Using MIKE2.0 was published promoting it.

Business process management (BPM) is the discipline in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. Any combination of methods used to manage a company's business processes is BPM. Processes can be structured and repeatable or unstructured and variable. Though not required, enabling technologies are often used with BPM.

Bonita is an open-source business process management and Low-code development platform created in 2001. Bonita technology was developed originally in 2001 by Miguel Valdés Faura, at the French Institute for Research in Computer Science and Automation, and subsequently transferred to Groupe Bull. In 2009, the Director of the BPM division, Miguel Valdes Faura, founded Bonitasoft, which is a French open-source software vendor.

<span class="mw-page-title-main">Enterprise social networking</span>

Enterprise social networking focuses on the use of online social networks or social relations among people who share business interests and/or activities. Enterprise social networking is often a facility of enterprise social software, which is essentially social software used in "enterprise" (business/commercial) contexts. It encompasses modifications to corporate intranets and other classic software platforms used by large companies to organize their communication, collaboration and other aspects of their intranets. Enterprise social networking is also generally thought to include the use of a standard external social networking service to generate visibility for an enterprise.

IBM Blueworks Live is a business process modeller, belonging under the set of IBM SmartCloud applications. The application is designed to help organizations discover and document their business processes, business decisions and policies in a collaborative manner. It is designed to be simple and intuitive to use, while still having the capabilities to implement more complex models. Blueworks Live adheres to the BPMN 2.0 standard developed and maintained by BPMN.org.

Subject-oriented business process management (S-BPM) is a communication based view on actors, which compose a business process orchestration or choreography. The modeling paradigm uses five symbols to model any process and allows direct transformation into executable form.

InRule Technology is a software company that offers Business Rule Management System (BRMS) enterprise software products.

Lombardi Software was an enterprise software company based in Austin, Texas. Lombardi Software created business process management (BPM) software and was founded in 1998. It was acquired by IBM in 2010 when it had 220 employees. Phil Gilbert, its president, has played a key role in IBM's efforts to focus product development on design.

<span class="mw-page-title-main">Appian Corporation</span>

Appian Corporation is a cloud computing and enterprise software company headquartered in McLean, Virginia, part of the Dulles Technology Corridor. The company sells a platform as a service (PaaS) for building enterprise software applications. It is focused on low-code development, process mining, business process management, and case management markets in North America, Europe, the Middle East, Saudi Arabia and Southeast Asia.

ADOIT is an enterprise architecture management tool that provides functionalities and methods for enterprise analysis, design, planning, and implementation. The platform supports alignment and improvement of dependencies between business and IT as well as manage and analyse the dependencies between different organizational assets. The EA suite ADOIT is based on various international standards such as TOGAF, ArchiMate, ITIL and COBIT. It is ArchiMate 3.1 and TOGAF-9 certified. Developed by the BOC Group, ADOIT represents the company's second flagship product along with their business process management and analysis tool, ADONIS NP.

Creatio is a Software as a service (SaaS) low-code solution for process management and CRM. As of 2020, the Creatio solution stack consisted of Studio Creatio, Sales Creatio, Marketing Creatio and Service Creatio.

References

  1. "What is Business Process Management? An In-Depth BPM Guide".
  2. "Is Social BPM A Methodology, A Technology, Or Just A Lot Of Hype? | Forrester Blogs". blogs.forrester.com. Archived from the original on 2010-06-03.