Dialogic telephony cards

Last updated

Dialogic telephony cards was a line of PC expansion cards developed in 1990s by Dialogic Inc., at the time Media & Signaling Division of Intel Corporation, for computer telephony applications. The cards are currently produced today by Sangoma Technologies Corporation. [1]

Contents

The cards were available in ISA, VME, PCI and PCIe bus versions, and were used in PC-based proprietary software solutions for automated telephone systems running on the Wintel platform, including Microsoft Windows NT/2000/XP, NT Server/Server 2000/Server 2003, as well as Solaris and Linux.

The cards were produced in analog phone (2 to 24-port RJ-11) and digital ISDN (T1 up to 96 channels, or E1 up to 120 channels, 1 to 4 port RJ-48C or BNC) line configurations depending on usage.

Hardware

The cards contain up to 18 Motorola 56002, Motorola 56321, or Freescale 56303 DSPs and an Intel 960, Intel 486 or ARMv7 host processor. The cards can handle multiple phone calls simultaneously and route them to the intended point of service. There were several versions that could handle from 24 to 192 voice/conferencing channels on digital ISDN interfaces and from two to 32 analog ports (phone lines). [2]

The Dialogic cards are capable of making and answering calls, identifying caller ID, playing back sounds to the caller and recording sounds from the line, and detecting Dual-Tone Multi-Frequency (DTMF) signals (touch tones) dialed by the caller. They can also tear down a call and detect when the caller has hung up. [3]

Multiple cards can be connected together for increased processing capabilities using proprietary CTBus connector.

Cisco Systems uses these cards in its Unity product line. [4]

Software

Dialogic System Release 6, proprietary software developed by Dialogic Inc., provided predictive dialing, conferencing and interactive voice response (IVR) services which take calls from clients or customers and route the callers to the appropriate individual or data system. The software was used for automated answering services in AT&T, PG&E, Bank of America and other large corporations. Although often complicated and difficult to navigate, these systems allowed corporations to streamline their telephone service and provide information to customers without the need for human interaction.

Models

2 and 4-port analog, ISA
16 and 24-port analog, ISA
Digital T1/E1, ISA
4, 8, 12 and 16-port analog, PCI/PCIe
4-port analog fax, PCI
12, 24 and 32-port analog, PCI/PCIe
Digital T1/E1, PCI/PCIe
Digital T1 and IP/H.323, PCI

Related Research Articles

<span class="mw-page-title-main">Extended Industry Standard Architecture</span> Bus standard for IBM PC compatible computers

The Extended Industry Standard Architecture is a bus standard for IBM PC compatible computers. It was announced in September 1988 by a consortium of PC clone vendors as an alternative to IBM's proprietary Micro Channel architecture (MCA) in its PS/2 series.

<span class="mw-page-title-main">Integrated Services Digital Network</span> Set of communication standards

Integrated Services Digital Network (ISDN) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the digitalised circuits of the public switched telephone network. Work on the standard began in 1980 at Bell Labs and was formally standardized in 1988 in the CCITT "Red Book". By the time the standard was released, newer networking systems with much greater speeds were available, and ISDN saw relatively little uptake in the wider market. One estimate suggests ISDN use peaked at a worldwide total of 25 million subscribers at a time when 1.3 billion analog lines were in use. ISDN has largely been replaced with digital subscriber line (DSL) systems of much higher performance.

The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration and enables PCs running Microsoft Windows to use telephone services. Different versions of TAPI are available on different versions of Windows. TAPI allows applications to control telephony functions between a computer and telephone network for data, fax, and voice calls. It includes basic functions, such as dialing, answering, and hanging up a call. It also supports supplementary functions, such as hold, transfer, conference, and call park found in PBX, ISDN, and other telephone systems.

<span class="mw-page-title-main">Expansion card</span> Circuit board for connecting to a computer system to add functionality

In computing, an expansion card is a printed circuit board that can be inserted into an electrical connector, or expansion slot on a computer's motherboard to add functionality to a computer system. Sometimes the design of the computer's case and motherboard involves placing most of these slots onto a separate, removable card. Typically such cards are referred to as a riser card in part because they project upward from the board and allow expansion cards to be placed above and parallel to the motherboard.

A symmetric digital subscriber line (SDSL) is a digital subscriber line (DSL) that transmits digital data over the copper wires of the telephone network, where the bandwidth in the downstream direction, from the network to the subscriber, is identical to the bandwidth in the upstream direction, from the subscriber to the network. This symmetric bandwidth can be considered to be the opposite of the asymmetric bandwidth offered by asymmetric digital subscriber line (ADSL) technologies, where the upstream bandwidth is lower than the downstream bandwidth. SDSL is generally marketed at business customers, while ADSL is marketed at private as well as business customers.

<span class="mw-page-title-main">Graphics card</span> Expansion card which generates a feed of output images to a display device

A graphics card is a computer expansion card that generates a feed of graphics output to a display device such as a monitor. Graphics cards are sometimes called discrete or dedicated graphics cards to emphasize their distinction to integrated graphics processor on the motherboard or the CPU. A graphics processing unit (GPU) that performs the necessary computations is the main component in a graphics card, but the acronym "GPU" is sometimes also used to erroneously refer to the graphics card as a whole.

<span class="mw-page-title-main">PCI Express</span> Computer expansion bus standard

PCI Express, officially abbreviated as PCIe or PCI-e, is a high-speed serial computer expansion bus standard, designed to replace the older PCI, PCI-X and AGP bus standards. It is the common motherboard interface for personal computers' graphics cards, sound cards, hard disk drive host adapters, SSDs, Wi-Fi and Ethernet hardware connections. PCIe has numerous improvements over the older standards, including higher maximum system bus throughput, lower I/O pin count and smaller physical footprint, better performance scaling for bus devices, a more detailed error detection and reporting mechanism, and native hot-swap functionality. More recent revisions of the PCIe standard provide hardware support for I/O virtualization.

Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing.

<span class="mw-page-title-main">Sound Blaster</span> Family of sound cards by Creative Technology

Sound Blaster is a family of sound cards and audio peripherals designed by Singaporean technology company Creative Technology. The first Sound Blaster card was introduced in 1989.

<span class="mw-page-title-main">PCI-X</span> Computer bus and expansion card standard

PCI-X, short for Peripheral Component Interconnect eXtended, is a computer bus and expansion card standard that enhances the 32-bit PCI local bus for higher bandwidth demanded mostly by servers and workstations. It uses a modified protocol to support higher clock speeds, but is otherwise similar in electrical implementation. PCI-X 2.0 added speeds up to 533 MHz, with a reduction in electrical signal levels.

<span class="mw-page-title-main">Business telephone system</span> Telephone system typically used in business environments

A business telephone system is a telephone system typically used in business environments, encompassing the range of technology from the key telephone system (KTS) to the private branch exchange (PBX).

<span class="mw-page-title-main">VoIP phone</span> Phone using one or more VoIP technologies

A VoIP phone or IP phone uses voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet. This is in contrast to a standard phone which uses the traditional public switched telephone network (PSTN).

Cisco LocalDirector was a server load balancing appliance, discontinued in 2003, based on the Network Address Translation (NAT) technology Cisco Systems acquired when they bought Network Translation, Inc. The LocalDirector was conceived by John Mayes & Robert Andrews in late 1995 during a pre-acquisition meeting with Robert, Webmaster at Netscape Communications Corporation. During the meeting, Robert Andrews told John Mayes that there were, "probably 10 customers in the world with a load balancing problem". Because of this, the decision was made to begin development on the LocalDirector.

<span class="mw-page-title-main">Eicon</span> Business enterprise

Eicon Networks Corporation, formerly Eicon Technology Corporation, is a privately owned designer, developer and manufacturer of communication products founded on October 12, 1984 with headquarters in Montreal, Quebec, Canada. Eicon products are sold worldwide through a large network of distributors and resellers, and supplied to OEMs.

Voice logging is the practice of regularly recording telephone conversations. Business sectors which often do voice logging include public safety, customer service call centers, and finance. Although voice logging is usually performed on conventional telephone lines, it is also frequently used for recording open microphones and for broadcast radio.

<span class="mw-page-title-main">Serial Digital Video Out</span> Proprietary Intel technology

Serial Digital Video Out (SDVO) is a proprietary Intel technology introduced with their 9xx-series of motherboard chipsets.

CT Connect is a software product that allows computer applications to monitor and control telephone calls. This monitoring and control is called computer-telephone integration, or CTI. CT Connect implements CTI by providing server software that supports the CTI link protocols used by a range of telephone systems, and client software that provides an application programming interface (API) for telephony functions.

Aculab is a privately held, UK-based limited company that was founded in 1978. It is a designer, developer and manufacturer that specialises in providing API-driven, enabling technology sub-systems for telecommunications related OEM products such as are used in fixed line PSTN, wireless and VoIP networks. Aculab's products are sold worldwide, primarily through direct sales and also via the reseller channel. Aculab's headquarters and R&D facilities are located in Milton Keynes, UK. It has a branch office in Norwood, Massachusetts, USA.

References

  1. "Dialogic Boards".
  2. "Dialogic specs". Archived from the original on 2010-06-19. Retrieved 2010-07-03.
  3. Yavagal, Asoke K. Talukder, Hasan Ahmed, Roopa R. (2010). Mobile computing : technology, applications, and service creation (2nd ed.). New Delhi: Tata McGraw Hill. p. 70. ISBN   978-0-07-014457-6.{{cite book}}: CS1 maint: multiple names: authors list (link)
  4. At Cisco.com