Microsoft Response Point

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An Aastra 6753i RP phone a typical Response Point phone. Aastra 6751i RP.jpg
An Aastra 6753i RP phone a typical Response Point phone.

Microsoft Response Point was an advanced software-based telephone system developed by Microsoft. Response Point, a PBX system targeting small businesses with less than 50 employees, [1] [2] was launched in March 2007, with systems available on the market in the fourth quarter of that year. [1] Response Point is VoIP-based, and uses SIP as its signaling and call setup protocol. [1] Response Point supports voicemail and multi-party calling in addition to two party VoIP calls. [3] Response Point features innovative voice recognition technology to manage calls and voice mail. Voicemail messages can, optionally, be sent to e-mail where they can be retrieved and archived. Response Point voice dialing can work with the Response Point phone directory which is currently limited to 1100 contacts per user. Contacts may be imported from the Windows Address Book or Microsoft Outlook. [3] Response Point automatically detects gateways and phones connected to the network. [3]

Contents

Quanta's Syspine was the first OEM product on the market. D-Link followed shortly afterward with their VoiceCenter product. Aastra became the third OEM entry with a system, Aastralink RP, introduced in July 2008 coinciding with the delivery of Response Point Service Pack 1.

Announcements in September 2008 have added additional manufacturers providing new gateway options (a T1/E1/PRI gateway and a 4-port FXS gateway) and new phone options (full-duplex conference room phones).

The system was discontinued on May 14, 2010.

Service Pack 1

Microsoft Response Point Service Pack 1 (RP SP1) was released in July 2008, announced by former Microsoft Chairman Bill Gates. The update included the following features: [4]

Service Pack 2

Microsoft Response Point Service Pack 2 (RP SP2) was released in January 2009. The update included the following features: [5]

Upcoming Features

In their Town Hall meeting on October 30, 2008, Microsoft released a roadmap of upcoming features. The roadmap was split into two categories - 'Sooner' and 'Later'. The 'Sooner' release was released in January 2009 [5] as Service Pack 2. The 'Later' release was expected to be shipped as Response Point 2 by end of Q1 2010. Since May 2009 however the details of Response Point's next version has become uncertain in terms of its timing and feature set according to a recent article by Paul Spain. [6]

Microsoft has also postponed its Chinese Response Point release.

The 'Later' (Response Point 2.0) release was originally expected to include:

Discontinued

On May 14, 2010, Microsoft officially announced that it was discontinuing Response Point, citing lack of demand for Response Point phones. [7]

It is possible to move the Microsoft software from the Response Point Base Unit and onto a virtual server in order to extend the system life.

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References

  1. 1 2 3 "Response Point Home Page" . Retrieved 2007-10-10.
  2. ↑ "Microsoft Response Point - VoIP for Business" . Retrieved 2007-10-10.
  3. 1 2 3 "Microsoft Response Point Phone System Software — The Easy Choice" . Retrieved 2007-10-10.
  4. ↑ "Microsoft Response Point SP1" . Retrieved 2008-05-10.
  5. 1 2 "Response Point 1.0 SP2 adds a slew of features" . Retrieved 2013-08-23.
  6. ↑ "Contrary to the rumours, Microsoft Response Point 2.0 is coming" . Retrieved 2009-06-06.
  7. ↑ Response Point Product Announcement
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