White van speaker scam

Last updated

The white van speaker scam is a scam sales technique in which a con artist makes a buyer believe they are getting a good price on home entertainment products. Often a con artist will buy inexpensive, generic speakers [1] and convince potential buyers that they are premium products worth hundreds or thousands of dollars, offering them for sale at a price that the buyer thinks is heavily discounted, but is actually a heavy markup from their real value. Con artists in this type of scam call themselves "speakerguys" or "speakermen", and usually claim to be working for a speaker delivery or installation company.

Contents

The speaker scam was common in the 1980s. Despite widespread information about the scam on consumer forums and watchdog sites, the scams continue operating across several continents. [2] [3] [4] [5] [6] [7]

Process

The typical white van speaker scam involves one to three individuals, who are usually casually dressed or wearing uniforms. They drive an SUV, minivan or a commercial vehicle (usually a white commercial van, which may be rented inexpensively) that often displays a company logo. To find suitable targets, the van operators set up their con in moderately trafficked areas, such as parking lots, gas stations, colleges, or large apartment complexes. Alternatively, they may target people driving expensive cars and wave them down. The marks (victims) are usually affluent, young people, college students, or others thought to have large amounts of disposable income. The marks may also be foreigners or people who are unfamiliar with typical business transactions in Western countries.

The operators often claim that they work for an audio retailer or audio installer and that, through some sort of corporate error (warehouse operator mistake, bookkeeping mistakes, computer glitch, etc.) or due to the client changing the order after supplies were purchased, they have extra speakers. Sometimes, it is implied that the merchandise may be stolen. For varying reasons they need to dispose of the speakers quickly and are willing to get rid of them at "well below retail" prices. The con artists will repeatedly state the speaker's "value" as anywhere between the equivalent of $1800 and $3500, prices often purportedly verified by showing a website, brochure or a magazine advertisement. Speakers are often given a fictional brand name, [1] sometimes intentionally similar to a well-regarded speaker manufacturer in order to mislead the buyer. Some of these fictional brands have reputable-looking websites which list customer service telephone numbers and support e-mail addresses, but these methods of contact are often dead ends.

If the mark declines the offer, the scammer uses various high-pressure negotiation sales tactics. Among these techniques are producing glossy material that details the quality and high retail value of the speakers, and bombarding the potential customer with technical jargon, whether correctly or incorrectly used. If still unable to convince the mark that he or she would be turning down an incredible offer, the con artist will almost always lower the price significantly.

Overall, the quality of the product is inferior. White van speakers are often partially filled with concrete or rocks to increase their weight and create the illusion of high quality. Another common characteristic of white van speakers is an unusually high wattage rating for their size, for example 1000 watts for a 3-inch speaker, which in reality may be rated as low as five watts. In some cases when a buyer tries to hook up the home theatre system to a high-definition television set, they find that it cannot be done, and the claim of HD compatibility made for the white van system is just another element of the scam. Systems (typically amplifiers with speakers, sold as sets) with only two or three inputs and a lack of video inputs, with only analogue L/R/6ch RCA jacks, are common in this scheme.

Logistics

Despite the age of the scam and its dubious legality, white van scams often have relatively sophisticated logistics. Distributors rent a warehouse and obtain licenses and distribution rights, then import large quantities of cheaply made goods. They ship these goods to local warehouses in major cities and hire 'salesmen' to distribute the shoddy goods.[ citation needed ]

In the United States and Canada distribution is often in major cities. The marketers at each office establish a promotion, benefit, and bonus scale for the speaker sales teams. Bonuses may be paid in cash, checks, fake credit cards or speakers.

In Australia the same tactic is used. Receipts are issued, but the contact details are usually fake so that the goods cannot be returned. As an added measure, vehicles are leased so that they cannot be traced to either the distributor or 'sales person' driving.

More recent versions

In more recent versions, the white van speaker scam has turned into an electronic product sold on second-hand goods websites. The most notable example features video projectors (sometimes accompanied with a projection screen or speakers). The packaging for such projectors will claim high specifications such as 4K resolution, high lumen ratings, and high contrast ratios. The actual resolution is 720p at best, with relatively low contrast and brightness. Scammers create a website for their created brand so it will be referenced by search engines and thereby build credibility around their scam product. As usual, the product is sold at a much lower price - as much as one-tenth that of the putative retail price.

The latest variety of the white van scam was observed around "commercial grade" trampolines on eBay, Craigslist and other classified sites. They are typically listed as refurbished or like-new with a story about why they are so deeply discounted and need to be sold so fast, often referencing a poorly made, fake vendor website with listed prices. These list prices are significantly higher than comparable premium products to give the illusion that the trampoline is a step up over regular "consumer grade" trampolines. Googling brands and models often leads to completely unrelated products via Google AdWords or consumer reviews on competing products, often placed there by the scammers themselves. Safety is often highlighted on these scam listings whereas the actual origin of the product is unknown hence its safety is also questionable.

Related Research Articles

<span class="mw-page-title-main">Advance-fee scam</span> Type of fraud

An advance-fee scam is a form of fraud and is one of the most common types of confidence tricks. The scam typically involves promising the victim a significant share of a large sum of money, in return for a small up-front payment, which the fraudster claims will be used to obtain the large sum. If a victim makes the payment, the fraudster either invents a series of further fees for the victim to pay or simply disappears.

Discounts and allowances are reductions to a basic price of goods or services.

Scam baiting is a form of internet vigilantism primarily used towards advance-fee fraud, IRS impersonation scam, technical support scams, pension scams, and consumer financial fraud.

<span class="mw-page-title-main">Internet fraud</span> Type of fraud or deception which makes use of the Internet to defraud victims

Internet fraud is a type of cybercrime fraud or deception which makes use of the Internet and could involve hiding of information or providing incorrect information for the purpose of tricking victims out of money, property, and inheritance. Internet fraud is not considered a single, distinctive crime but covers a range of illegal and illicit actions that are committed in cyberspace. It is, however, differentiated from theft since, in this case, the victim voluntarily and knowingly provides the information, money or property to the perpetrator. It is also distinguished by the way it involves temporally and spatially separated offenders.

In business, the term boiler room refers to an outbound call center selling questionable investments by telephone. It usually refers to a room where salespeople work using unfair, dishonest sales tactics, sometimes selling penny stocks or private placements or committing outright stock fraud. A common boiler room tactic is the use of falsified and bolstered information in combination with verified company-released information. The term is pejorative: it is often used to imply high-pressure sales tactics and, sometimes, poor working conditions.

<span class="mw-page-title-main">Store-within-a-store</span>

A store-within-a-store, also referred to as shop-in-shop, is an agreement in which a retailer rents a part of the retail space to be used by a different company to run another, independent shop.

<span class="mw-page-title-main">Pricing strategies</span> Approach to selling a product or service

A business can use a variety of pricing strategies when selling a product or service. To determine the most effective pricing strategy for a company, senior executives need to first identify the company's pricing position, pricing segment, pricing capability and their competitive pricing reaction strategy. Pricing strategies and tactics vary from company to company, and also differ across countries, cultures, industries and over time, with the maturing of industries and markets and changes in wider economic conditions.

A catalog merchant is a form of retailing. The typical merchant sells a wide variety of household and personal products, with many emphasizing jewelry. Unlike a self-serve retail store, most of the items are not displayed; customers select the products from printed catalogs in the store and fill out an order form. The order is brought to the sales counter, where a clerk retrieves the items from the warehouse area to a payment and checkout station.

<span class="mw-page-title-main">Used car</span> Vehicle previously owned by another

A used car, a pre-owned vehicle, or a secondhand car, is a vehicle that has previously had one or more retail owners. Used cars are sold through a variety of outlets, including franchise and independent car dealers, rental car companies, buy here pay here dealerships, leasing offices, auctions, and private party sales. Some car retailers offer "no-haggle prices," "certified" used cars, and extended service plans or warranties.

<span class="mw-page-title-main">Retail marketing</span>

Once the strategic plan is in place, retail managers turn to the more managerial aspects of planning. A retail mix is devised for the purpose of coordinating day-to-day tactical decisions. The retail marketing mix typically consists of six broad decision layers including product decisions, place decisions, promotion, price, personnel and presentation. The retail mix is loosely based on the marketing mix, but has been expanded and modified in line with the unique needs of the retail context. A number of scholars have argued for an expanded marketing, mix with the inclusion of two new Ps, namely, Personnel and Presentation since these contribute to the customer's unique retail experience and are the principal basis for retail differentiation. Yet other scholars argue that the Retail Format should be included. The modified retail marketing mix that is most commonly cited in textbooks is often called the 6 Ps of retailing.

In a reloading scam, a victim is repeatedly approached by con artists, often until "sucked dry". This form of fraud is perpetrated on those more susceptible to pressure after the first losses, perhaps because of hopes to recover money previously invested, perhaps because of inability to say "no" to a con man.

Sneaker collecting is the acquisition and trading of sneakers as a hobby. It is often manifested by the use and collection of shoes made for particular sports, particularly basketball and skateboarding. A person involved in sneaker collecting is sometimes called a sneakerhead.

A marketing channel consists of the people, organizations, and activities necessary to transfer the ownership of goods from the point of production to the point of consumption. It is the way products get to the end-user, the consumer; and is also known as a distribution channel. A marketing channel is a useful tool for management, and is crucial to creating an effective and well-planned marketing strategy.

<span class="mw-page-title-main">Mock auction</span>

A mock auction is a scam usually operated in a street market, disposal sale or similar environment, where cheap and low quality goods are sold at high prices by a team of confidence tricksters.

<span class="mw-page-title-main">Buyer (fashion)</span> Individual who selects what items are stocked

In the retail industry, a buyer is an individual who selects what items are stocked and their key responsibility is dealing with all the products that come into the store. Buyers usually work closely with designers and their designated sales representatives and attend trade fairs, wholesale showrooms and fashion shows to observe trends. They are employed by large department stores, chain stores or smaller boutiques. For smaller independent stores, a buyer may participate in sales as well as promotion, whereas in a major fashion store there may be different levels of seniority such as trainee buyers, assistant buyers, senior buyers and buying managers, and buying directors. Decisions about what to stock can greatly affect fashion businesses.

Counterfeit consumer goods are goods, often of inferior quality, made or sold under another's brand name without the brand owner's authorization. Sellers of such goods may infringe on either the trademark, patent or copyright of the brand owner by passing off its goods as made by the brand owner. Counterfeit products made up 5 to 7% of world trade in 2013, and in 2014 cost an estimated 2.5 million jobs worldwide, with up to 750,000 jobs lost in the U.S. About 5% of goods imported into the European Union in 2013 were fakes, according to the OECD.

The locksmith scam is a scam involving fake business listings for cheap locksmith services that, once called out, overcharge the customer. The scam targets people who call a locksmith out of desperation, usually because of being locked out of their car or premises. Locksmith scams have been reported in the U.S., the U.K., and New Zealand.

The retail format influences the consumer's store choice and addresses the consumer's expectations. At its most basic level, a retail format is a simple marketplace, that is; a location where goods and services are exchanged. In some parts of the world, the retail sector is still dominated by small family-run stores, but large retail chains are increasingly dominating the sector, because they can exert considerable buying power and pass on the savings in the form of lower prices. Many of these large retail chains also produce their own private labels which compete alongside manufacturer brands. Considerable consolidation of retail stores has changed the retail landscape, transferring power away from wholesalers and into the hands of the large retail chains.

An overpayment scam, also known as a refund scam, is a type of confidence trick designed to prey upon victims' good faith. In the most basic form, an overpayment scam consists of a scammer claiming, falsely, to have sent a victim an excess amount of money. The scammer then attempts to convince the victim to return the difference between the sent amount and the intended amount. This scam can take a number of forms, including check overpayment scams and online refund scams.

References

  1. 1 2 "Buyer falls victim to speaker scam". The Windsor Star. 2008-01-30. Retrieved 2013-02-06.
  2. "The Long History of the White Van Speaker Scam - Digital Trends". Digital Trends. 30 August 2015.
  3. "Victims still fall for white van speaker scam". smh.com.au.
  4. JAMIE SMALL (23 January 2015). "White van speaker scam". Stuff.
  5. "EEVblog Tears into the White Van Speaker Scam". Hackaday. 8 October 2014.
  6. "Inside a white van speaker scam: Don't buy a 'rolkolsen'". metronews.ca. 13 February 2013.
  7. Gary Harper (11 May 2015). "'Speaker Scam' thrives in the Valley". cleveland19.com.