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A call centre or call center is a centralised office used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are operated for telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre, further extension to call centres administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email.
The Internet is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. It is a network of networks that consists of private, public, academic, business, and government networks of local to global scope, linked by a broad array of electronic, wireless, and optical networking technologies. The Internet carries a vast range of information resources and services, such as the inter-linked hypertext documents and applications of the World Wide Web (WWW), electronic mail, telephony, and file sharing.
An advance-fee scam is a form of fraud and one of the most common types of confidence tricks. The scam typically involves promising the victim a significant share of a large sum of money, in return for a small up-front payment, which the fraudster claims will be used to obtain the large sum. If a victim makes the payment, the fraudster either invents a series of further fees for the victim to pay or simply disappears.
Serco Group plc is a British company with headquarters based in Hook, Hampshire, England. Serco primarily derives income as a contractor for the provision of government services, most prominently in the sectors of health, transport, justice, immigration, defence, and citizens services.
Which? is a United Kingdom brand name that promotes informed consumer choice in the purchase of goods and services by testing products, highlighting inferior products or services, raising awareness of consumer rights and offering independent advice. The brand name is used by the Consumers' Association, a registered charity and company limited by guarantee that owns several businesses, including Which? Financial Services Limited, Which? Legal Limited and Which? Limited, which publishes the Which? Papers.
The Serious Organised Crime Agency (SOCA) was a non-departmental public body of the Government of the United Kingdom which existed from 1 April 2006 until 7 October 2013. SOCA was a national law enforcement agency with Home Office sponsorship, established as a body corporate under Section 1 of the Serious Organised Crime and Police Act 2005. It operated within the United Kingdom and collaborated with many foreign law enforcement and intelligence agencies.
The Australian Communications and Media Authority (ACMA) is an Australian government statutory authority within the Communications portfolio. ACMA was formed on 1 July 2005 with the merger of the Australian Broadcasting Authority and the Australian Communications Authority.
West Midlands Police is the territorial police force responsible for policing the metropolitan county of West Midlands in England.
Telephone numbers in Hong Kong are mostly eight-digit. Fixed land line numbers start with 2 or 3, mobile (cellular) phone numbers with 5, 6, 7 or 9, pager numbers with 7 and forwarding service with 8. Since the end of 1989, there have been no area codes within Hong Kong.
A poison control center is a medical service that is able to provide immediate, free, and expert treatment advice and assistance over the telephone in case of exposure to poisonous or hazardous substances. Poison control centers answer questions about potential poisons in addition to providing treatment management advice about household products, medicines, pesticides, plants, bites and stings, food poisoning, and fumes. In the US, more than 72% of poison exposure cases are managed by phone, greatly reducing the need for costly emergency department and doctor visits.
Indian Railway Catering and Tourism Corporation (IRCTC) is under the ownership of Indian Railways, Ministry of Railways, Government of India that provides services like ticketing, catering, and tourism services for the Indian Railways. It was initially wholly owned by the Government of India and operated under the administrative control of the Ministry of Railways, but has been listed on the National Stock Exchange since 2019, with the Government continuing to hold majority ownership.
118 118 is the UK telephone number for a US owned directory enquiries provider. Once wildly popular for its advertising featuring two runners, the service has experienced a dramatic decline in calls due to easily accessible information via mobile devices. Calls are answered from call centres in the Philippines, with some administration in Cardiff, Wales and other management offices in London that provides telephone numbers, given subscriber name and address, and answers general questions on any subject. 118 118 started operation in December 2002. In September 2013 the company started 118118Money, a provider of unsecured personal loans.
J2 Global, Inc. is an American publicly traded technology holding company based in Los Angeles, California. The company provides Internet services through two divisions: Business Cloud Services and Digital Media.
NORAD Tracks Santa is an annual Christmas-themed program in which NORAD simulates the tracking of Santa Claus, who is said to leave the North Pole to travel around the world on his mission to deliver presents to children every year on Christmas Eve. The program starts on December 1, but the actual Santa-tracking simulation starts at midnight annually on December 23. It is a community outreach function of the North American Aerospace Defense Command (NORAD) and has been held annually since 1955.
MetCC, also known as the Met Contact Centre, Met Command and Control or MO12, is a department of Met Operations within Greater London's Metropolitan Police Service. It is responsible for receiving emergency and non-emergency public telephony within the Metropolitan Police and between the police and the public & other forces, and for the despatching of police to incidents. MetCC operates out of three centres in Lambeth, Hendon and Bow.
Kids Helpline is a free Australian telephone and online counselling service for young people aged between 5 and 25. Counsellors respond to more than 6,000 calls each week about issues ranging from relationship breakdown and bullying to sexual abuse, homelessness, suicidal thoughts, depression and drug and alcohol usage.
The Australian national Do Not Call Register scheme was set up in Australia to regulate the activities of telemarketers who make unsolicited telephone calls to private individuals or who send unsolicited faxes. The scheme is free and applies to home, mobile or fax numbers. A number of categories of organisations are exempt from the Register prohibitions, including government bodies, registered political parties, MPs, political candidates, charities and educational organisations. As of April 2013, the Register had 8.5 million numbers listed.
The New York City Department of Information Technology and Telecommunications (DoITT) is the department of the government of New York City that "oversees the City's use of existing and emerging technologies in government operations, and its delivery of services to the public". Although the agency is often viewed as a facilitator for the technology needs of other New York City agencies, today, DoITT is best known by city residents for its 3-1-1 "Citizens' Hotline" established in 2003 by New York City Mayor Michael Bloomberg. Its regulations are compiled in title 67 of the New York City Rules.
The Department of Defense Inspector General (DoDIG) is an independent, objective agency that provides oversight related to the programs and operations of the United States Department of Defense (DoD). DoD IG was created in 1982 as an amendment to the Inspector General Act of 1978.
8888, also known as the Citizens' Complaint Hotline and the President's Hotline, is a 24/7 national public service hotline operated by the government of the Philippines. It was introduced on August 1, 2016, by President Rodrigo Duterte to allow the public to report poor government front-line service delivery and corrupt practices in all government agencies, government-owned and controlled corporations, government financial institutions, and other instrumentalities of the government.
References
- 1 2 "1823 Online - About 1823". Efficiency Unit HKSARG. 26 February 2010. Archived from the original on 31 May 2010. Retrieved 5 July 2010.
- ↑ "1823 Complaint Handling Satisfaction Survey" (PDF). Policy 21 Ltd. March 2010. Archived from the original (PDF) on 21 July 2011. Retrieved 5 July 2010.
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