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Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Oracle Corporation is an American multinational computer technology corporation headquartered in Austin, Texas. In 2020, Oracle was the second-largest software company in the world by revenue and market capitalization. The company sells database software and technology, cloud engineered systems, and enterprise software products, such as enterprise resource planning (ERP) software, human capital management (HCM) software, customer relationship management (CRM) software, enterprise performance management (EPM) software, and supply chain management (SCM) software.
Siebel CRM Systems, Inc. was a software company principally engaged in the design, development, marketing, and support of customer relationship management (CRM) applications—notably Siebel CRM.
Microsoft BizTalk Server is an inter-organizational middleware system (IOMS) that automates business processes through the use of adapters which are tailored to communicate with different software systems used in an enterprise. Created by Microsoft, it provides enterprise application integration, business process automation, business-to-business communication, message broker and business activity monitoring.
Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than individual users. Such organizations include businesses, schools, interest-based user groups, clubs, charities, and governments. Enterprise software is an integral part of a (computer-based) information system; a collection of such software is called an enterprise system. These systems handle a chunk of operations in an organization to enhance the business and management reporting tasks. The systems must process the information at a relatively high speed and can be deployed across a variety of networks.
Oracle Applications comprise the applications software or business software of the Oracle Corporation both in the cloud and on-premises. The term refers to the non-database and non-middleware parts. The suite of applications includes enterprise resource planning, enterprise performance management, supply chain & manufacturing, human capital management, and advertising and customer experience.
Brio Technology was a San Francisco Bay area software company cofounded in 1984 by Yorgen Edholm and Katherine Glassey. The company is best known for their business intelligence software systems, starting with DataPivot on the Apple Macintosh. Brio Software was acquired by Hyperion in 2003. Hyperion was in turn acquired by Oracle in 2007. The Hyperion performance management software become the basis of the current Oracle Enterprise Performance Management (EPM) solution which is still offered today as Oracle EPM Cloud. The Brio Technology products were offered as part of the Oracle Business Intelligence (OBIEE) solutions for a time but was eventually deprecated in favour of Oracle's business intelligence solution that was acquired separately from Siebel in 2006. Consequently the ever shrinking user base of Brio Technology is limited to those customers who purchased Brio products years ago.
A service delivery platform (SDP) is a set of components that provides a service(s) delivery architecture for a type of service delivered to consumer, whether it be a customer or other system. Although it is commonly used in the context of telecommunications, it can apply to any system that provides a service. Although the TM Forum (TMF) is working on defining specifications in this area, there is no standard definition of SDP in industry and different players define its components, breadth, and depth in slightly different ways.
Business intelligence software is a type of application software designed to retrieve, analyze, transform and report data for business intelligence. The applications generally read data that has been previously stored, often - though not necessarily - in a data warehouse or data mart.
Oracle Fusion Middleware consists of several software products from Oracle Corporation. FMW spans multiple services, including Java EE and developer tools, integration services, business intelligence, collaboration, and content management. FMW depends on open standards such as BPEL, SOAP, XML and JMS.
Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product named the Unified Service Desk.
Frameworx is an enterprise architecture framework geared towards communications service providers.
The Oracle Unified Method (OUM), first released by Oracle Corporation in 2006, is a standards-based method with roots in the Unified Process (UP). OUM is business-process and use-case driven and includes support for the Unified Modeling Language (UML), though the use of UML is not required. OUM combines these standards with aspects of Oracle's legacy methods and Oracle implementation best-practices.
Cirquent was a subsidiary of NTT Data that provides IT, consulting and professional services. The company's headquarters is in Munich, Germany, with offices in Austria, Switzerland and the UK.
Oracle CRM is a customer relationship management system created by Oracle Corporation. It includes a number of different cloud applications that can be deployed together or used individually to analyze customer data and help companies connect and manage sales, marketing, and customer support.
Tata Business Support Services Ltd is a wholly owned subsidiary of Tata Sons, providing outsourced contact centre services to large telecommunications operators, Internet service providers, DTH service providers and online travel agencies amongst other domestic (Indian) and international clients. Tata BSS is among the third party outsourced customer service providers in India, serving domestic as well as international customers. With facilities across 21 "global delivery centers" that accommodate more than 23,000 employees.
Operations support systems (OSS), operational support systems in British usage, or Operation System (OpS) in NTT, are computer systems used by telecommunications service providers to manage their networks. They support management functions such as network inventory, service provisioning, network configuration and fault management.
Telecommunications billing is the group of processes of communications service providers that are responsible to collect consumption data, calculate charging and billing information, produce bills to customers, process their payments and manage debt collection.
Oracle Advertising and Customer Experience (CX) is a suite of cloud-based applications offered by Oracle Corporation that includes tools for advertising, marketing, sales, e-commerce, customer service.
References
- ↑ "Pre-built Integrations". oracle.com.