Behavioral strategy

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Behavioral strategy is an interdisciplinary field within strategic management that integrates insights from psychology, behavioral economics, and cognitive science to better understand how individuals and groups make strategic decisions. It challenges the assumptions of traditional economic models that presume perfect rationality, instead emphasizing how real-world decision-making is shaped by cognitive biases, emotions, social dynamics, and bounded rationality.

Contents

Emerging in response to the limitations of purely rational models of strategy, behavioral strategy seeks to incorporate psychologically realistic assumptions into both the theory and practice of strategic management. [1] It applies behavioral perspectives to core strategic topics such as CEO and top management team behavior, market entry decisions, competitive dynamics, and organizational change. It is typically characterized by the following features:

Methodologically, behavioral strategy embraces pluralism, employing qualitative research, experiments, surveys, agent-based modeling, and traditional formal and statistical methods. Common research topics include cognitive bias in strategic decisions, the use of heuristics in uncertainty, bounded rationality in competitive interactions, and the influence of organizational culture on strategic behavior.

Historical foundations

Early contributions

Herbert Simon's research on cognitive decision making and the concept of bounded rationality contributed to early developments in behavioral strategy. Simon identified four categorical observations on variations in ability to solve complex problems and make decisions: [3]

  1. Problem representation is crucial to problem-solving. Effective problem solvers accurately represent problems, highlighting their nature and utilizing the most pertinent information for solutions.
  2. Pattern recognition facilitates problem-solving. When analyzing problems and solutions, patterns emerge that translate to 'if/then' solutions. For example, Porter's five Forces model exemplifies 'if/then' patterns that connect strategic problems with effective solutions. For example, "if your supplier has high bargaining power, then seek alternative sources".
  3. Patterns enhance memory encoding and recall. [3] A connection to a memory allows faster recall from long term memory, and patterns increase this connection making memories easier to recall.
  4. Practice builds expertise. Repeatedly engaging in decision-making and problem-solving correlates with increased skill. Using representation, recognizing patterns, and recalling these patterns enhances one's abilities.

These observations provided foundational support for the development of behavioral strategy research. [4]

Evolution and development

The application of psychological insights to research on firm behavior and performance has a rich history. This includes research on the behavioral theory of the firm (Cyert & March, 1963; Gavetti, Levinthal, and Ocasio, 2007), aspirations (Greve, 1998), attention (Ocasio, 1997), emotions (Nickerson & Zenger, 2008), goals (Lindenberg & Foss, 2011), cognitive schema, maps, sensemaking, and cognitive rivalry (Porac and Thomas, 1990; Reger and Huff, 1993; Lant and Baum, 1995; Weick, 1995), routines (Cyert & March, 1963), decision theory (Kahneman and Lovallo, 1993), escalation (Staw and Cummings, 1981), motivation (Foss & Weber, 2016), hubris (Bollaert and Petit, 2010), top management teams (Hambrick and Mason, 1984), dominant logic (Prahalad & Bettis, 1986), competitive interaction (Chen, Smith & Grimm, 1992), and organizational learning (Levinthal and March, 1993).

However, the first explicit use of the term "behavioral strategy" in a journal appears to be in Lovallo and Sibony (2010), which links the concept to behavioral economics literature and the underlying heuristics and biases research. While this was published in a practitioner journal, Powell, Lovallo and Fox (2011) later edited a special issue on "Psychological Foundations of Strategic Management" in the Strategic Management Journal. Retrospectively, this may be seen as the key event in launching behavioral strategy as a coherent, institutionalized research effort rather than a multitude of relatively unconnected research streams.

In their editorial essay, Powell et al. outlined three reasons why there was a need for a concerted research effort in behavioral strategy:

  1. Strategy research had been slow to incorporate relevant results from psychology
  2. The field lacked adequate psychological grounding (e.g., firm heterogeneity was assumed rather than explained through reasoning and decision-making processes)
  3. Recent developments (such as advances in cognitive neuroscience linking strategic decision-making and brain activity) had created opportunities for closer integration of cognitive sciences and strategy research

The following year, Rindova, Reger, and Dalpiaz (2012) referred to a "'sociocognitive' perspective" in strategy which, "while varied in its theoretical framings, focuses on the roles of managers' and observers' attention; the bounded rationality of their cognitions, intuitions, and emotions; and the use of biases and heuristics to socially construct 'perceptual answers' to traditional strategic management questions about how firms obtain and sustain competitive advantage."

Defining the field

The growing interest in behavioral strategy has prompted several attempts to define the field (Powell et al., 2011; Rindova et al., 2012; Hambrick and Crossland, 2019) and surveys of closely related theoretical approaches, such as the behavioral theory of the firm (Gavetti, Levinthal, Greve, & Ocasio, 2012) and problemistic search (Posen et al., 2018). Hambrick and Crossland (2019) proposed conceptualizing behavioral strategy using an imagery of differently sized "tents":

Today, behavioral strategy has evolved into a significant subfield within strategic management. It applies insights from social psychology and cognitive science to enhance strategic decision-making by deepening understanding of social dynamics and human cognition. The field places particular emphasis on top managers' cognitive processes and the patterns of collaboration and communication within organizations, with its foundation in behavioral decision theory. Strategic cognition, a key component of behavioral strategy, focuses on understanding cognitive structures within organizations and their decision-making processes. Both effective analytical reasoning and intuition play significant roles in strategy formulation, influencing organizational and managerial cognition. The field has gained substantial attention in academic circles, with dedicated issues and volumes in prestigious conferences and publications. Despite this growth, behavioral strategy remains somewhat fragmented. To address this challenge, scholars have proposed integrating theoretical and empirical approaches to provide a more comprehensive understanding of how behavior impacts strategic outcomes. [5]

Application in Covid-19

Behavioral strategy affected decisions made during the COVID-19 disruption. Behavioral strategy provides psychologically based interpretations that can illuminate how individuals and organizations respond to such disruptions. It suggests that strategists may not be good at using formal models, rules, or forecasts because they are not statisticians. There is supporting evidence of this observed during the disruption caused by Covid-19. Some decision-makers treated extreme model projections as deterministic predictions rather than recognizing them as improbable worst-case scenarios. An example of this was the societal lockdown. It was impossible to forecast the economic and social consequences of the lockdown, and its effectiveness, and yet decision-makers decided to implement this worst-case scenario. [6] Another example of worst-case scenario being implemented is when the CDC gave guidance on wearing masks outdoors as this was an example of extreme caution. [7] Decision-makers appeared to overlook the consequences of or misunderstand the lack of error margins around initial forecasts. Also of relevance, decision-makers may rely too much on models, forecasts, and data that are available. When decision-making problems are ill-structured and require quick action, relying solely on formal models and forecasts can be problematic. It becomes necessary to incorporate intuition and soft data into the decision-making process in these cases. [8]

Limitations of behavioral strategy

Strategy making is a deeply social process and strategy research doesn't sufficiently account for this. [9]  Different experts' social standards vary, and this will influence what information is collected. COVID-19 highlighted how behavioral strategy frameworks don’t allow dealing with uncertainty beyond standard treatments of risky decision-making. [10] Behavioral strategy is useful in extreme circumstances, however, there is more research to be done on the weaknesses present for disruptions like this. [8]

See also

References

Bollaert, Helen & Petit, Valérie. 2010. Beyond the dark side of executive psychology: Current research and new directions. European Management Journal. 28(5): 362–376.

Bridoux, Flore & Stoelhorst, J.W. 2016. Stakeholder Relationships and Social Welfare: A Behavioral Theory of Contributions to Joint Value Creation. Academy of Management Review. 41(2): 229–251.

Chen, M-J., Smith, Ken G., & Grimm, Curtis M. 1992. Action Characteristics as Predictors of Competitive Responses. Management Science. 38(3): 307–458.   

Cyert, Richard M. & March, James G. 1963. A Behavioral Theory of the Firm. University of Illionois at Urbana-Champaign's Academy for Entrepreneurial Leadership Historical Research Reference in Entrepreneurship.

Felin, T., Foss, N.J., & Ployhardt, R. 2015. Microfoundations for Management Research." Academy of Management Annals 9: 575–632.

Foss, N.J. & Weber, L. 2016. Putting Opportunism in the Back Seat: Bounded Rationality, Costly Conflict and Hierarchical Forms. Academy of Management Review, 41: 41–79.

Garbuio, M., Porac, J., Lovallo, D. & Dong, A. 2015. A Design Cognition Perspective on Strategic Option Generation. Advances in Strategic Management. 32(1):437-465.

Gavetti, Levinthal, & Ocasio. 2007. Neo-Carnegie: The Carnegie School's Past, Present, and Reconstructing for the Future. Organization Science. 18(3): 523–536.

Gavetti, G., Levinthal, D., Greve, H. & Ocasio, W. 2012. The Behavioral Theory of the Firm: Assessment and Prospects. The Academy of Management Annals 6(1):1-40.

Greve, Henrich R. 1998. Performance, Aspirations, and Risky Organizational Change. Administrative Science Quarterly. 43(1): 58–86.  

Hambrick, Donald C. & Crossland, Craig. 2018. A strategy for behavioral strategy: Appraisal of small, midsize, and large tent conceptions of this embryonic community. In M. Augier, C. Fang & V. Rindova, eds., Behavioral Strategy in Perspective (Advances in Strategic Management) 39: 22–39. Emerald Publishing.

Hambrick, Donald C. & Mason, Phyllis A. 1984. Upper Echelons: The Organization as a Reflection of Its Top Managers. The Academy of Management Review. 9 (2): 193–206.

Kahneman, Daniel & Lovallo, Dan. 1993. Timid Choices and Bold Forecasts: A Cognitive Perspective on Risk Taking. Management Science. 39 (1): 17–31.

Kruglanski, A. W., & Kopetz, C. 2009. What is so special (and nonspecial) about goals? A view from the cognitive perspective. In G. B. Moskowitz & H. Grant, eds., The psychology of goals (p. 27–55). Guilford Press.

Lant, T.K. & Baum J.A.C. 1995. Cognitive sources of socially constructed competitive groups: Examples from the Manhattan hotel industry. In: W. R. Scott & S. Christensen, eds., The Institutional Construcdtion of Organizations. 15–38. Sage Publications.

Levinthal, Daniel A. & March, James G. 1993. The Myopia of Learning. Strategic Management Journal. 14 (S2): 95–112.

Lindenberg, S. & Foss, N.J. 2011. Managing Motivation for Joint Production: The Role of Goal Framing and Governance Mechanisms. Academy of Management Review 36: 500–525.

Lovallo, Dan & Sibony, Olivier. 2010.  The Case For Behavioral Strategy. McKinsey Quarterly: 30–40.  

Nickerson, Jack A. & Zenger, Todd R. 2008. Envy, Comparison Costs, and the Economic Theory of the Firm. Strategic Management Journal. 29(13): 1429–1449.

Ocasio, William. 1997. Towards an Attention-Based View of The Firm. Strategic Management Journal. 18(S1): 187–206.

Porac, Joseph F. & Thomas, Howard. 1990. Taxonomic Mental Models in Competitor Definition. The Academy of Management Review. 15(2): 224–240.

Powell, Thomas C., Lovallo, Dan & Fox Craig R. 2011. Behavioral Strategy. Strategic Management Journal. 32(13): 1369–1386.

Prahalad, C. K. & Bettis, Richard A. 1986. The dominant logic: A new linkage between diversity and performance. Strategic Management Journal 7(6): 485–501.

Reger, Rhonda K. & Huff, Anne Sigismund. 1993. Strategic groups: A cognitive perspective. Strategic Management Journal. 14(2): 103–123.

Rindova, Violina P., Reger, Rhonda K., & Dalpiaz, Elena. 2012. The mind of the strategist and the eye of the beholder: The Socio-cognitive perspective in strategy research. In G.B. Dagnino, eds., Handbook of Research on Comptetive Strategy. Edward Elgar Publishing.

Ryan, Richard M. & Deci, Edward L. 2017. Self-Determination Theory: Basic Psychological Needs in Motivation, Development, and Wellness. Guildford Publications.

Seminowicz, D.A., Mikulis, D. J.; Davis, K. D. 2004. Cognitive modulation of pain-related brain responses depends on behavioral strategy. Pain 112(1): 48–58.

Staw, Barry M & Cummings, Larry L. 1981. Research in Organizational Behavior. JAI Press.

Weick, Karl E.1995. Sensemaking in Organizations. Sage Publications. University of Michigan.

  1. ↑ Powell, Thomas C.; Lovallo, Dan; Fox, Craig R. (2011). "Behavioral Strategy". Strategic Management Journal. 32 (13): 1369–1386. doi:10.1002/smj.968. ISSN   0143-2095. JSTOR   41261800.
  2. ↑ Felin, Teppo; Foss, Nicolai J.; Ployhart, Robert E. (1 January 2015). "The Microfoundations Movement in Strategy and Organization Theory". Academy of Management Annals. 9 (1): 575–632. doi:10.5465/19416520.2015.1007651. ISSN   1941-6520.
  3. 1 2 Simon, Herbert (1976). "The Information Storage System Called Human Memory". Neural Mechanisms of Learning and Memory - Models of Thought. 1 (1): 66–83 – via Carnegie Mellon
  4. ↑ Schrager, James E.; Madansky, Albert (2013-01-01). "Behavioral strategy: a foundational view". Journal of Strategy and Management. 6 (1): 81–95. doi:10.1108/17554251311296576. ISSN 1755-425X.
  5. ↑ Anwar, Jamil; Bibi, Aqsa; Ahmad, Nisar (2021-01-01). "Behavioral strategy: mapping the trends, sources and intellectual evolution". Journal of Strategy and Management. 15 (1): 140–168. doi:10.1108/JSMA-01-2021-0002. ISSN 1755-425X.
  6. ↑ Hadjisotiriou, S. M. (2023). "Decision Making Under Deep Uncertainty for Pandemic Policy Planning". Health Policy. 133
  7. ↑ CDC (2024-04-04). "COVID-19 and Your Health". Centers for Disease Control and Prevention. Retrieved 2024-04-29.
  8. 1 2 Foss, Nicolai J. (November 2020). "Behavioral Strategy and the COVID-19 Disruption". Journal of Management. 46 (8): 1322–1329. doi:10.1177/0149206320945015. ISSN   0149-2063.
  9. ↑ Lafley, A. G.; Martin, Roger L.; Rivkin, Jan W.; Siggelkow, Nicolaj (2012-09-01). "Bringing Science to the Art of Strategy". Harvard Business Review. ISSN 0017-8012. Retrieved 2024-04-26.
  10. ↑ Reyna VF, Broniatowski DA, Edelson SM. Viruses, Vaccines, and COVID-19: Explaining and Improving Risky Decision-making. J Appl Res Mem Cogn. 2021 Dec;10(4):491-509. doi: 10.1016/j.jarmac.2021.08.004. Epub 2021 Dec 13. PMID 34926135; PMCID: PMC8668030.
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