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A change request, sometimes called change control request (CCR), is a document containing a call for an adjustment of a system; it is of great importance in the change management process.
A change request is declarative, i.e. it states what needs to be accomplished, but leaves out how the change should be carried out. Important elements of a change request are an ID, the customer (ID), the deadline (if applicable), an indication whether the change is required or optional, the change type (often chosen from a domain-specific ontology) and a change abstract, which is a piece of narrative (Keller, 2005). An example of a change request can be found in Figure 1 on the right.
Change requests typically originate from one of five sources:
Additionally, in Project Management, change requests may also originate from an unclear understanding of the goals and the objectives of the project. [1]
Change requests have many different names, which essentially describe the same concept:
Project management is the process of leading the work of a team to achieve all project goals within the given constraints. This information is usually described in project documentation, created at the beginning of the development process. The primary constraints are scope, time, and budget. The secondary challenge is to optimize the allocation of necessary inputs and apply them to meet pre-defined objectives.
A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction. It is expressed as the organizational goals and aspirations, policies, processes, documented information, and resources needed to implement and maintain it. Early quality management systems emphasized predictable outcomes of an industrial product production line, using simple statistics and random sampling. By the 20th century, labor inputs were typically the most costly inputs in most industrialized societies, so focus shifted to team cooperation and dynamics, especially the early signaling of problems via a continual improvement cycle. In the 21st century, QMS has tended to converge with sustainability and transparency initiatives, as both investor and customer satisfaction and perceived quality are increasingly tied to these factors. Of QMS regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide – the ISO 19011 audit regime applies to both and deals with quality and sustainability and their integration.
In software engineering, software configuration management is the task of tracking and controlling changes in the software, part of the larger cross-disciplinary field of configuration management. SCM practices include revision control and the establishment of baselines. If something goes wrong, SCM can determine the "what, when, why and who" of the change. If a configuration is working well, SCM can determine how to replicate it across many hosts.
ABB Ltd. is a Swedish-Swiss multinational corporation headquartered in Västerås, Sweden, and Zürich, Switzerland. The company was formed in 1988 when Sweden's Allmänna Svenska Elektriska Aktiebolaget (Asea) and Switzerland's Brown, Boveri & Cie merged to create Asea Brown Boveri, later simplified to the initials ABB. Both companies were established in the late 1800s and were major electrical equipment manufacturers, a business that ABB remains active in today. The company has also since expanded to robotics and automation technology.
In systems engineering, information systems and software engineering, the systems development life cycle (SDLC), also referred to as the application development life cycle, is a process for planning, creating, testing, and deploying an information system. The SDLC concept applies to a range of hardware and software configurations, as a system can be composed of hardware only, software only, or a combination of both. There are usually six stages in this cycle: requirement analysis, design, development and testing, implementation, documentation, and evaluation.
Product data management (PDM) should not be confused with product information management (PIM). PDM is the name of a business function within product lifecycle management (PLM) that denotes the management and publication of product data. In software engineering, this is known as version control. The goals of product data management include ensuring all stakeholders share a common understanding, that confusion during the execution of the processes is minimized, and that the highest standards of quality controls are maintained.
In software development, agile practices include requirements discovery and solutions improvement through the collaborative effort of self-organizing and cross-functional teams with their customer(s)/end user(s), Popularized in the 2001 Manifesto for Agile Software Development, these values and principles were derived from and underpin a broad range of software development frameworks, including Scrum and Kanban.
In computer programming, a software framework is an abstraction in which software, providing generic functionality, can be selectively changed by additional user-written code, thus providing application-specific software. It provides a standard way to build and deploy applications and is a universal, reusable software environment that provides particular functionality as part of a larger software platform to facilitate the development of software applications, products and solutions.
Software maintenance in software engineering is the modification of a software product after delivery to correct faults, to improve performance or other attributes.
Requirements management is the process of documenting, analyzing, tracing, prioritizing and agreeing on requirements and then controlling change and communicating to relevant stakeholders. It is a continuous process throughout a project. A requirement is a capability to which a project outcome should conform.
Open-source software development (OSSD) is the process by which open-source software, or similar software whose source code is publicly available, is developed by an open-source software project. These are software products available with its source code under an open-source license to study, change, and improve its design. Examples of some popular open-source software products are Mozilla Firefox, Google Chromium, Android, LibreOffice and the VLC media player.
Component-based software engineering (CBSE), also called component-based development (CBD), is a branch of software engineering that emphasizes the separation of concerns with respect to the wide-ranging functionality available throughout a given software system. It is a reuse-based approach to defining, implementing and composing loosely coupled independent components into systems. This practice aims to bring about an equally wide-ranging degree of benefits in both the short-term and the long-term for the software itself and for organizations that sponsor such software.
Synchronization Models, also known as Configuration Management Models, describe methods to enable revision control through allowing simultaneous, concurrent changes to individual files.
Customer Configuration Updating (CCU) is a software development method for structuring the process of providing customers with new versions of products and updates production. This method is developed by researchers of the Utrecht University.
The change request management process in systems engineering is the process of requesting, determining attainability, planning, implementing, and evaluating of changes to a system. Its main goals are to support the processing and traceability of changes to an interconnected set of factors.
Software evolution is the continual development of a piece of software after its initial release to address changing stakeholder and/or market requirements. Software evolution is important because organizations invest large amounts of money in their software and are completely dependent on this software. Software evolution helps software adapt to changing businesses requirements, fix defects, and integrate with other changing systems in a software system environment.
ASCEND is an open source, mathematical modelling chemical process modelling system developed at Carnegie Mellon University since late 1978. ASCEND is an acronym which stands for Advanced System for Computations in Engineering Design. Its main uses have been in the field of chemical process modelling although its capabilities are general.
Change impact analysis (IA) or impact analysis is the analysis of changes within a deployed product or application and their potential consequences.
The research project SCALARE is a European ITEA 2 project.
Dimensions CM is a software change and configuration management product developed by Micro Focus. It includes revision control, change, build and release management capabilities.