Chip Bell

Last updated
Chip R. Bell
Dr Chip R Bell.jpg
NationalityAmerican
Education University of Georgia
Vanderbilt University
The George Washington University
Occupation(s)Speaker, author, consultant
Known forCustomer forensics, Customer journey mapping [1]

[2]

Service innovation

Chip R. Bell is an American author and consultant in customer loyalty and service innovation. He is known for his work in mapping the customer journey as part of the customer service experience and customer forensics. [3] [4]

Contents

Education

Chip Bell obtained his bachelor's degree in psychology and political science from the University of Georgia, a masters in Behavioral Science from Vanderbilt University, and a doctorate in Organizational Behavior/Human Resource Development from The George Washington University. [3] [5]

Military service

Chip Bell served as an infantry unit commander with the 82nd Airborne Division during the Vietnam War, [3] and was a guerilla tactics instructor at the U.S. Army Infantry School at Fort Benning. [6] Bell was awarded 2 Bronze Stars, 2 Purple Hearts, 2 Air Medals, and several other medals in recognition of valor. [7] [8]

Publications

Bell has authored or co-authored twenty-four books, of which nine have been described as national and international best-sellers. [9] A book about innovative service, titled Sprinkles: Creating Awesome Experiences Through Innovative Service, has been described by one reviewer as "stand[ing] out from the crowd”. [10] Other books have been described by the same reviewer as "smart, succinct, accessible, and practical." [11] In February 2017, Bell published a book titled Kaleidoscope: Delivering Innovative Service that Sparkles. [12] [13] His newest book is Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions. [14]

Bibliography

Awards

Book awards

Related Research Articles

<span class="mw-page-title-main">Henry Mintzberg</span> Canadian academic and author on business and management

Henry Mintzberg is a Canadian academic and author on business and management. He is currently the Cleghorn Professor of Management Studies at the Desautels Faculty of Management of McGill University in Montreal, Quebec, Canada, where he has been teaching since 1968.

<span class="mw-page-title-main">Thom Hartmann</span> American political commentator (born 1951)

Thomas Carl Hartmann is an American radio personality, author, businessman, and progressive political commentator. Hartmann has been hosting a nationally syndicated radio show, The Thom Hartmann Program, since 2003 and hosted a nightly television show, The Big Picture, between 2010 and 2017.

Margaret (Meg) Wheatley is an American writer, teacher, speaker, and management consultant who works to create organizations and communities worthy of human habitation. She draws from many disciplines: organizational behavior, chaos theory, living systems science, ancient spiritual traditions, history, sociology, and anthropology.

Jeffrey Gitomer is an American salesperson, author, and speaker who writes and lectures on sales, customer loyalty, and personal development.

Evan Rosen is an American author, speaker, business strategist, blogger, and journalist. He is Executive Director of The Culture of Collaboration Institute and Chief Strategist of Impact Video Communication, Inc., which he co-founded.

<span class="mw-page-title-main">Ken Blanchard</span> American motivational speaker and author

Kenneth Hartley Blanchard is an American author, business consultant and motivational speaker who has written more than 70 books, most of which were co-authored. His most successful book, The One Minute Manager, has sold more than 15 million copies and been translated into many languages. He is the co-creator with Dr. Paul Hersey of Situational Leadership, a theory they developed while working on the textbook Management of Organizational Behavior.

Barbara "BJ" Gallagher Hateley is an author and speaker who lives in Los Angeles, California. She writes business books, women's books, gift books, and children's books.

<span class="mw-page-title-main">Chip Conley</span> American hotelier and writer (born 1960)

Chip Conley is an American hotelier, hospitality entrepreneur, author, and speaker.

Diana Whitney is an American author, award-winning consultant and educator whose writings – 15 books and dozens of chapters and articles – have advanced the positive principles and practices of appreciative inquiry and social constructionist theory worldwide. Her work as a scholar practitioner has furthered both research and practice in the fields of appreciative leadership and positive organization development. She was awarded Vallarta Institute’s Annual 2X2 Recreate the World Award.

<span class="mw-page-title-main">Robert Fritz</span>

Robert Jordan Fritz is an American author, management consultant, composer, and filmmaker. He is known for his development of structural dynamics, the study of how structural relationships impact behavior from individuals to organizations. His books, starting with The Path of Least Resistance, develop the theory and application of structural dynamics and the creative process.

Elwood F.EdHolton III is the Jones S. Davis Distinguished Professor of Human Resource, Leadership, and Organization Development in the School of Human Resource Education and Workforce Development at Louisiana State University. where he coordinates B.S., M.S., and Ph.D. degree programs in Human Resources and Leadership Development.

Dianna Booher is an American author and communication expert. She is also the chief executive of Booher Research Institute, a Colleyville, Texas-based company that offers communication consulting, executive coaching, and publishing strategies for Fortune 500 organizations and nonprofit organizations.

John Izzo is a businessman, corporate advisor, speaker, bestselling author and an advocate for sustainable living. He is an adjunct professor at the University of British Columbia where he is a co-founder of Blueprint''. He writes and speaks about the "World of work". Izzo is the author of nine books.

Alan Briskin is an American sociologist. He is an adjunct professor at Saybrook University.

<span class="mw-page-title-main">Tiffany Jana</span> Business management consultant

Tiffany Jana is the founder of TMI Consulting Incorporated, a diversity and inclusion management consulting firm founded in 2003 and headquartered in Richmond, Virginia. TMI Consulting is a benefit corporation as well as a certified B Corporation and earned the 2016 Best for the World honor from the nonprofit B Lab that certifies B Corps worldwide.

<span class="mw-page-title-main">Brian Tracy</span> Canadian-American motivational public speaker and self-development author

Brian Tracy is a Canadian-American motivational public speaker and self-development author. He is the author of over eighty books that have been translated into dozens of languages. His popular books are Earn What You're Really Worth, Eat That Frog!, No Excuses! The Power of Self-Discipline and The Psychology of Achievement.

James L. Heskett is an American academic. He is the UPS Foundation Professor of Business Logistics, Emeritus at the Harvard Business School.

<span class="mw-page-title-main">Juana Bordas</span> Nicaraguan–American community activist

Juana María Bordas is a Nicaraguan–American community activist specializing in leadership development and diversity training. She is a founder of several Denver, Colorado-area organizations promoting Latino and Latina leadership, including the Mi Casa Resource Center for Women, the National Hispana Leadership Institute, and Mestiza Leadership International, where she currently serves as president. She has authored two books and is a motivational speaker and workshop presenter for conferences and businesses. The recipient of numerous awards and honors, she was inducted into the Colorado Women's Hall of Fame in 1997.

Soren Marcus Kaplan is an author, consultant, and speaker on the subject of innovation and innovation culture in organizations. He is an Affiliate at the Center for Effective Organizations at the University of Southern California's Marshall School of Business, founder of the consulting firm InnovationPoint, co-founder of the software company Praxie.com, and is a columnist for the Innovate column of Inc. Magazine.

Tamara Winfrey-Harris is an American author, columnist and speaker. Her writing topics include politics, pop culture, race, and gender.

References

  1. "6 User Journey Mapping Examples: How UX Pros Do It". August 2, 2019.
  2. "What CEO's Don't Know About Lost Customers". media.the-ceo-magazine.com. February 19, 2014.
  3. 1 2 3 Pudhorodsky, Corey (31 October 2011). "Meet Chip Bell, Summit Keynote Speaker". npENGAGE. Blackbaud . Retrieved 19 April 2017. Chip Bell is an author, consultant, and regular keynote speaker who...
  4. "Caring". Caring. www.nahc.org/caringmagazine/: NAHC. pp. 37–38. Retrieved 19 April 2017.
  5. Bell, Chip (1977). Human resource development practitioners: meeting their perceived learning needs through non-traditional academic study. WorldCat. OCLC   4705176 . Retrieved 19 April 2017 via WorldCat.org.
  6. "Chip Bell: Business Leader". issuu.com. Daymarker Publishing. December 2014. Retrieved 19 April 2017.
  7. "Chip Bell archives".
  8. "Life on the Water magazine: Holidays on the Water by Life on the Water magazine - Issuu". issuu.com.
  9. "Chip Bell: Customer-Focused Strategy Expert and Author". Speakerpedia.com. Speakerpedia. Retrieved 19 April 2017. He has authored eight national best-selling books...
  10. "Sprinkles: Creating Awesome Experiences Through Innovative Service". Huffington Post . 10 February 2015. Retrieved 19 April 2017. ...no matter how many books I read on that topic, Chip's always stand out from the crowd. His new book, Sprinkles, is no exception.
  11. "Interviewing Chip Bell: The 9 1/2 Principles of Innovative Service". Huffington Post . 25 September 2013. Retrieved 19 April 2017. Chip Bell is one of my favorite authors. His books are smart, succinct, accessible, and practical.
  12. McLeod, Lisa (16 March 2017). "Can Customer Service Touch Your Soul?". Forbes . Retrieved 19 April 2017.
  13. Economy, Peter (13 February 2017). "How to 'Kaleidoscope' Your Customers". inc.com. Inc. Retrieved 19 April 2017.
  14. "Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions".
  15. "Global Gurus".
  16. "Leadership Excellence".
  17. "Chip Bell website" (PDF).
  18. "PR.com". PR.com.
  19. "Stevie Awards".
  20. "2021 AXIOM BUSINESS BOOK AWARD MEDALISTS". Axiom Business Book Awards. Retrieved 28 March 2022.
  21. "2012 Medalists". www.axiomawards.com.
  22. "2012 Independent Publisher Book Awards Results". Independent Publisher - feature.
  23. "IBPA".
  24. "National Indie Excellence Award".
  25. "American Book Fest". americanbookfest.com.
  26. "Benjamin Franklin Award".