Clarabridge

Last updated
Clarabridge
Company type Private
Industry Software
Founded2005
Headquarters
Reston, Virginia, United States
Key people
Sid Banerjee, Co-Founder, Chief Strategy Officer
Justin Langseth, Co-Founder, CTO (2005-2012)
Mark Bishof, CEO (2016-present)
Yuchun Lee, Chairman of the Board
Sanju Bansal, Board Member
Products Customer feedback management services, Customer experience management, Text analytics, Sentiment Analysis, Speech analytics, Digital customer service
Website www.clarabridge.com

Clarabridge is an American software company. It was founded in 2005 in Reston, Virginia. Clarabridge offers customer experience software as a service (SaaS) using AI-powered text and speech analytics. The data typically used for analysis comes from social media (such as Facebook, Twitter, or review sites), call center notes, email, chats, and surveys. Using natural language processing and other patented technology, [1] the software is used in voice of the customer, customer experience management and customer feedback programs. Clarabridge was acquired by Qualtrics in October 2021.

Company milestones

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References

  1. "clarabridge - United States Patent and Trademark Office Search Results". Search.usa.gov. Retrieved 8 December 2014.
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  3. "Clarabridge Buys Belgian Firm". Washington Post. 2015-05-22. Retrieved 2015-05-22.
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  7. "Qualtrics Completes Acquisition of Clarabridge". Qualtrics. Retrieved 2022-04-01.