Clarabridge

Last updated
Clarabridge
Company type Private
Industry Software
Founded2005
Headquarters
Reston, Virginia, United States
Key people
Sid Banerjee, Co-Founder, Chief Strategy Officer
Justin Langseth, Co-Founder, CTO (2005-2012)
Mark Bishof, CEO (2016-present)
Yuchun Lee, Chairman of the Board
Sanju Bansal, Board Member
Products Customer feedback management services, Customer experience management, Text analytics, Sentiment Analysis, Speech analytics, Digital customer service
Website www.clarabridge.com

Clarabridge is an American software company. It was founded in 2005 in Reston, Virginia. Clarabridge offers customer experience software as a service (SaaS) using AI-powered text and speech analytics. The data typically used for analysis comes from social media (such as Facebook, Twitter, or review sites), call center notes, email, chats, and surveys. Using natural language processing and other patented technology, [1] the software is used in voice of the customer, customer experience management and customer feedback programs. Clarabridge was acquired by Qualtrics in October 2021.

Company milestones

Related Research Articles

<span class="mw-page-title-main">Microsoft Office</span> Suite of office software

Microsoft Office, or simply Office, is a family of client software, server software, and services developed by Microsoft. It was first announced by Bill Gates on August 1, 1988, at COMDEX in Las Vegas. Initially a marketing term for an office suite, the first version of Office contained Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. Over the years, Office applications have grown substantially closer with shared features such as a common spell checker, Object Linking and Embedding data integration and Visual Basic for Applications scripting language. Microsoft also positions Office as a development platform for line-of-business software under the Office Business Applications brand.

<span class="mw-page-title-main">Akamai Technologies</span> American computer networking company

Akamai Technologies, Inc. is an American company that provides content delivery network (CDN), cybersecurity, DDoS mitigation, and cloud services. Headquartered in Cambridge, Massachusetts, it operates a worldwide network of servers whose capacity it rents to customers running websites and other web services, with the goal of providing end users with greater speed and availability via Akamai-owned servers located closer to them.

<span class="mw-page-title-main">Microsoft Visio</span> Diagramming and vector graphics software application

Microsoft Visio is a diagramming and vector graphics application and is part of the Microsoft 365 family. The product was first introduced in 1992 by former American software company Visio Corporation, and its latest version is Visio 2021. Microsoft acquired the assets of Visio Corporation in 2000 and thus also inherited the licensing agreements for the Visio application. A lightweight version of Visio is now included with all commercial SKU of Microsoft 365 and is known as Visio in Microsoft 365. It has two other subscription based SKUs. Visio Plan 1 includes the Visio web app whereas Visio Plan 2 provides access to both the web app as well as the Desktop application.

<span class="mw-page-title-main">Intuit</span> American financial software company

Intuit Inc. is an American multinational business software company that specializes in financial software. The company is headquartered in Mountain View, California, and the CEO is Sasan Goodarzi. Intuit's products include the tax preparation application TurboTax, personal finance app Mint, the small business accounting program QuickBooks, the credit monitoring service Credit Karma, and email marketing platform Mailchimp. As of 2019, more than 95% of its revenues and earnings come from its activities within the United States.

<span class="mw-page-title-main">Skype Technologies</span> Subsidiary of Microsoft, which develops Skype

Skype Technologies S.A.R.L is a telecommunications company headquartered in Luxembourg City, Luxembourg, whose chief business is the manufacturing and marketing of the video chat and instant messaging computer software program Skype, and various Internet telephony services associated with it. Microsoft purchased the company in 2011, and it has since then operated as their wholly owned subsidiary; as of 2016, it is operating as part of Microsoft's Office Product Group. The company is a société à responsabilité limitée, or SARL, equivalent to an American limited liability company.

Enterprise feedback management (EFM) is a system of processes and software that enables organizations to centrally manage deployment of surveys while dispersing authoring and analysis throughout an organization. EFM systems typically provide different roles and permission levels for different types of users, such as novice survey authors, professional survey authors, survey reporters and translators. EFM can help an organization establish a dialogue with employees, partners, and customers regarding key issues and concerns and potentially make customer-specific real time interventions. EFM consists of data collection, analysis and reporting.

Marvell Technology, Inc. is an American company, headquartered in Wilmington, Delaware, which develops and produces semiconductors and related technology. Founded in 1995, the company had more than 6,500 employees as of 2024, with over 10,000 patents worldwide, and an annual revenue of $5.5 billion for fiscal 2024.

Microsoft engineering groups are the operating divisions of Microsoft. Starting in April 2002, Microsoft organised itself into seven groups, each an independent financial entity. In September 2005, Microsoft announced a reorganization of its then seven groups into three. In July 2013, Microsoft announced another reorganization into five engineering groups and six corporate affairs groups. A year later, in June 2015, Microsoft reformed into three engineering groups. In September 2016, a new group was created to focus on artificial intelligence and research. On March 29, 2018, a new structure merged all of these into three.

<span class="mw-page-title-main">Cadence Design Systems</span> American multinational computational software company

Cadence Design Systems, Inc., is an American multinational technology and computational software company. Headquartered in San Jose, California, Cadence was formed in 1988 through the merger of SDA Systems and ECAD. Initially specialized in electronic design automation (EDA) software for the semiconductor industry, currently the company makes software and hardware for designing products such as integrated circuits, systems on chips (SoCs), printed circuit boards, and pharmaceutical drugs, also licensing intellectual property for the electronics, aerospace, defense and automotive industries, among others.

Wrike, Inc. is an American project management application service provider based in San Jose, California. Wrike also has offices in Dallas, Tallinn, Nicosia, Dublin, Tokyo, Melbourne and Prague.

<span class="mw-page-title-main">Virtual assistant</span> Software agent

A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat, to facilitate interaction with their users. The interaction may be via text, graphical interface, or voice - as some virtual assistants are able to interpret human speech and respond via synthesized voices.

SurveyMonkey Inc. is an experience management company that offers cloud-based software in brand insights, market insights, product experience, employee experience, customer experience, online survey development, and a suite of paid back-end programs.

<span class="mw-page-title-main">Qualtrics</span> Experience management company

Qualtrics is an American experience management company, with co-headquarters in Seattle, Washington, and Provo, Utah, in the United States. The company was founded in 2002 by Scott M. Smith, Ryan Smith, Jared Smith, and Stuart Orgill.

<span class="mw-page-title-main">Mimecast</span> Jersey-domiciled information technology company

Mimecast Limited is an American–British, Jersey-domiciled company specializing in cloud-based email management for Microsoft Exchange and Microsoft Office 365, including security, archiving, and continuity services to protect business mail.

<span class="mw-page-title-main">Medallia</span> American customer and employee experience management company

Medallia is an American customer and employee experience management company based in San Francisco, California.

VoloMetrix, Inc. is an American subsidiary of Microsoft based in Seattle, Washington. VoloMetrix sells people analytics software that combines data from collaboration platforms to create data visualizations and dashboards. At the end of April 2013, the company raised $3.3M in series A funding from Shasta Ventures. In October 2014, VoloMetrix announced a series B funding round with Shasta Ventures and Split Rock Partners that raised $12M. In September 2015, Microsoft announced that they had acquired the company, but did not disclose the amount. The acquisition was made to improve existing Microsoft offerings such as Microsoft Office 365 and Microsoft Delve.

Microsoft Dynamics 365 is a set of enterprise accounting and sales software products offered by Microsoft. Its flagship product, Dynamics GP, was founded in 1981.

<span class="mw-page-title-main">Microsoft Teams</span> Team collaboration application

Microsoft Teams is a team collaboration application developed by Microsoft as part of the Microsoft 365 family of products, offering workspace chat and video conferencing, file storage, and proprietary and third-party application integration.

<span class="mw-page-title-main">Khoros, LLC</span> American software company founded in 2019

Khoros, formerly Spredfast + Lithium, is a global customer engagement software company that provides online community management, social media marketing, social media analytics, digital care, and content management software and services to enterprise brands and agencies. Khoros owns over a dozen patents for social media marketing, online community, and care technologies.

References

  1. "clarabridge - United States Patent and Trademark Office Search Results". Search.usa.gov. Retrieved 8 December 2014.
  2. "Clarabridge Raises $80M". FINSMES. 2013-09-10. Retrieved 2014-02-20.
  3. "Clarabridge Buys Belgian Firm". Washington Post. 2015-05-22. Retrieved 2015-05-22.
  4. "Clarabridge introduces intelligent scoring in 2020 summer release". KM World. 2020-09-17. Retrieved 2020-09-17.
  5. "3 updates to gather and manage feedback with Dynamics 365 Customer Voice". Microsoft Dynamics 365 Blog. 2020-10-13. Retrieved 2020-10-13.
  6. "Facebook Introduces A New Messenger API with support for Instagram". TechCrunch. 2020-10-19. Retrieved 2020-10-19.
  7. "Qualtrics Completes Acquisition of Clarabridge". Qualtrics. Retrieved 2022-04-01.