Common-use self-service or CUSS is a shared kiosk offering airport check-in to passengers without the need for ground staff. The CUSS can be used by several participating airlines in a single terminal. [1]
The first major installation of CUSS for multiple airlines was launched in 2003 in a cooperative project between LAS McCarran Airport, ARINC and twelve participating airlines. British Airways, Singapore Airlines, Royal Dutch KLM and Lufthansa[ citation needed ] By the end of 2008, CUSS had been implemented at more than 100 airports globally. [1]
CUSS can provide easier and faster passenger passage through the airport, due to less queues. CUSS kiosks can be shared by multiple airlines and are located throughout the airport, [1] ranging from car parks to transit areas, thus cutting down airport crowds. [2]
Economically, CUSS reduces the labour cost of ground staff required by manual check-in. With the introduction of CUSS, the check-in area at the airport can be reduced to enable more retail outlets, or entertainment facilities.[ citation needed ] Based on IATA studies, a 40% market penetration of self-service check-in will save $US1 billion per year. [3] CUSS can be implemented in the cloud, optimising resource usage and support overheads, that eliminates the need for servers, core computing space and costly technical manpower. [4]
KLM Royal Dutch Airlines, legally Koninklijke Luchtvaart Maatschappij N.V., is the flag carrier of the Netherlands. KLM is headquartered in Amstelveen, with its hub at nearby Amsterdam Airport Schiphol. It is a subsidiary of the Air France–KLM group and a member of the SkyTeam airline alliance. Founded in 1919, KLM is the oldest operating airline in the world, and has 35,488 employees with a fleet of 110 as of 2021. KLM operates scheduled passenger and cargo services to 145 destinations.
An airport is an aerodrome with extended facilities, mostly for commercial air transport. Airports usually consist of a landing area, which comprises an aerially accessible open space including at least one operationally active surface such as a runway for a plane to take off and to land or a helipad, and often includes adjacent utility buildings such as control towers, hangars and terminals, to maintain and monitor aircraft. Larger airports may have airport aprons, taxiway bridges, air traffic control centres, passenger facilities such as restaurants and lounges, and emergency services. In some countries, the US in particular, airports also typically have one or more fixed-base operators, serving general aviation.
A codeshare agreement, also known simply as codeshare, is a business arrangement, common in the aviation industry, in which two or more airlines publish and market the same flight under their own airline designator and flight number as part of their published timetable or schedule. Typically, a flight is operated by one airline while seats are sold for the flight by all cooperating airlines using their own designator and flight number.
Airport security includes the techniques and methods used in an attempt to protect passengers, staff, aircraft, and airport property from malicious harm, crime, terrorism, and other threats.
A low-cost carrier or low-cost airline is an airline that is operated with an especially high emphasis on minimizing operating costs and without some of the traditional services and amenities provided in the fare, resulting in lower fares and fewer comforts. To make up for revenue lost in decreased ticket prices, the airline may charge extra fees – such as for carry-on baggage. As of April 2020, the world's largest low-cost carrier is Southwest Airlines, which operates primarily in the United States, as well as in some surrounding areas.
An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education.
Aeronautical Radio, Incorporated (ARINC), established in 1929, was a major provider of transport communications and systems engineering solutions for eight industries: aviation, airports, defense, government, healthcare, networks, security, and transportation. ARINC had installed computer data networks in police cars and railroad cars and also maintains the standards for line-replaceable units.
An international airport is an airport with customs and border control facilities enabling passengers to travel between countries around the world. International airports are usually larger than domestic airports, and they must feature longer runways and have facilities to accommodate heavier aircraft such as the Boeing 747 and the Airbus A380 commonly used for international and intercontinental travel. International airports often also host domestic flights, which often help feed both passengers and cargo into international ones.
A boarding pass or boarding card is a document provided by an airline during airport check-in, giving a passenger permission to enter the restricted area of an airport and to board the airplane for a particular flight. At a minimum, it identifies the passenger, the flight number, the date, and scheduled time for departure. A boarding pass may also indicate details of the perks a passenger is entitled to and is thus presented at the entrance of such facilities to show eligibility.
An electronic ticket is a method of ticket entry, processing, and marketing for companies in the airline, railways and other transport and entertainment industries.
In aviation, aircraft ground handling defines the servicing of an aircraft while it is on the ground and (usually) parked at a terminal gate of an airport.
SITA is a multinational information technology company providing IT and telecommunication services to the air transport industry. The company provides its services to around 400 members and 2,500 customers worldwide, which it claims is about 90% of the world's airline business. Around the world, nearly every passenger flight relies on SITA technology.
In aviation, ACARS is a digital datalink system for transmission of short messages between aircraft and ground stations via airband radio or satellite. The protocol was designed by ARINC and deployed in 1978, using the Telex format. More ACARS radio stations were added subsequently by SITA.
Bag tags, also known as baggage tags, baggage checks or luggage tickets, have traditionally been used by bus, train, and airline carriers to route checked luggage to its final destination. The passenger stub is typically handed to the passenger or attached to the ticket envelope:
Check-in is the process whereby people announce their arrival at an office, hotel, airport, hospital, seaport or event.
Boarding is the entry of passengers onto a vehicle, usually in public transportation. Boarding starts with entering the vehicle and ends with the seating of each passenger and closing the doors. The term is used in road, rail, water and air transport.
Airport check-in is the process whereby an airline approves airplane passengers to board an airplane for a flight. Airlines typically use service counters found at airports for this process, and the check-in is normally handled by an airline itself or a handling agent working on behalf of an airline. Passengers usually hand over any baggage that they do not wish or are not allowed to carry in the aircraft's cabin and receive a boarding pass before they can proceed to board their aircraft.
An airline ticket is a document or electronic record, issued by an airline or a travel agency, that confirms that an individual is entitled to a seat on a flight on an aircraft. The airline ticket may be one of two types: a paper ticket, which comprises coupons or vouchers; and an electronic ticket.
Jinnah International Airport, formerly Drigh Road Airport or Karachi Civil Airport, is Pakistan's busiest international and domestic airport, and handled 7,267,582 passengers in 2017–2018. Located in Karachi, the largest city and commercial capital of Pakistan and capital of the province of Sindh, it is named after Muhammad Ali Jinnah, the statesman founder of Pakistan. It is one of the oldest airports in Asia-Pacific region.
Airports Council International (ACI) is an organization of airport authorities aimed at uniting industry practices for airport standards. Established in 1991, its headquarters are based in Montreal, Quebec, Canada, and its members operate nearly 2000 airports.