Advantages
The great thing about CEBP is that it can be applied horizontally across different lines of business and different industries. Virtually every business process is hampered by human latency. Some other use cases that CEBP can be applied to include: roadside assistance, stock portfolio alerts, personal information loss, claims processing, inventory management, etc. Here is a more detailed example:
CEBP example
In claims processing, the organization's goal is to decrease claim close times and improve their closure rate. However, this process is often hampered by several inefficiencies – the paperwork process can be manually intensive; time-sensitive dependencies on member signatures exist, resulting in significant delays in the approval process.
A CEBP solution would be implemented to automate and communications-enable the claims process with embedded UC services like: reminders, alerts, and notifications.
Quantifiable business results could include: decreased close times; greater agent/specialist productivity, enabling them to spend more time adjusting claims rather than fielding calls on the claims; increased revenue and member satisfaction/retention.
An embedded system is a computer system—a combination of a computer processor, computer memory, and input/output peripheral devices—that has a dedicated function within a larger mechanical or electronic system. It is embedded as part of a complete device often including electrical or electronic hardware and mechanical parts. Because an embedded system typically controls physical operations of the machine that it is embedded within, it often has real-time computing constraints. Embedded systems control many devices in common use. In 2009, it was estimated that ninety-eight percent of all microprocessors manufactured were used in embedded systems.
A voicemail system is a computer-based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organizations, products, and services, using an ordinary phone. The term is also used more broadly to denote any system of conveying a stored telecommunications voice messages, including using an answering machine. Most cell phone services offer voicemail as a basic feature; many corporate private branch exchanges include versatile internal voice-messaging services, and *98 vertical service code subscription is available to most individual and small business landline subscribers.
Factoring is a financial transaction and a type of debtor finance in which a business sells its accounts receivable to a third party at a discount. A business will sometimes factor its receivable assets to meet its present and immediate cash needs. Forfaiting is a factoring arrangement used in international trade finance by exporters who wish to sell their receivables to a forfaiter. Factoring is commonly referred to as accounts receivable factoring, invoice factoring, and sometimes accounts receivable financing. Accounts receivable financing is a term more accurately used to describe a form of asset based lending against accounts receivable. The Commercial Finance Association is the leading trade association of the asset-based lending and factoring industries.
The Web Services Business Process Execution Language (WS-BPEL), commonly known as BPEL, is an OASIS standard executable language for specifying actions within business processes with web services. Processes in BPEL export and import information by using web service interfaces exclusively.
Network monitoring is the use of a system that constantly monitors a computer network for slow or failing components and that notifies the network administrator in case of outages or other trouble. Network monitoring is part of network management.
Business activity monitoring (BAM) is software that aids the monitoring of business activities that are implemented in computer systems.
Real-time business intelligence (RTBI) is a concept describing the process of delivering business intelligence (BI) or information about business operations as they occur. Real time means near to zero latency and access to information whenever it is required.
Expense management refers to the systems deployed by a business to process, pay, and audit employee-initiated expenses. These costs include, but are not limited to, expenses incurred for travel and entertainment. Expense management includes the policies and procedures that govern such spending, as well as the technologies and services utilized to process and analyze the data associated with it.
oBIX is a standard for RESTful Web Services-based interfaces to building control systems. oBIX is about reading and writing data over a network of devices using XML and URIs, within a framework specifically designed for building automation.
A workflow application is a software application which automates, to at least some degree, a process or processes. The processes are usually business-related but can be any process that requires a series of steps to be automated via software. Some steps of the process may require human intervention, such as an approval or the development of custom text, but functions that can be automated should be handled by the application. Advanced applications allow users to introduce new components into the operation.
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice, mobility features, audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging. UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users. A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams. These teams may include developers, system engineers and database administrators.
Event-driven SOA is a form of service-oriented architecture (SOA), combining the intelligence and proactiveness of event-driven architecture with the organizational capabilities found in service offerings. Before event-driven SOA, the typical SOA platform orchestrated services centrally, through pre-defined business processes, assuming that what should have already been triggered is defined in a business process. This older approach does not account for events that occur across, or outside of, specific business processes. Thus complex events, in which a pattern of activities—both non-scheduled and scheduled—should trigger a set of services is not accounted for in traditional SOA 1.0 architecture.
Business process management (BPM) is the discipline in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. Any combination of methods used to manage a company's business processes is BPM. Processes can be structured and repeatable or unstructured and variable. Though not required, enabling technologies are often used with BPM.
Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also detects and escalates exception conditions.
An emergency communication system (ECS) is any system that is organized for the primary purpose of supporting one-way and two-way communication of emergency information between both individuals and groups of individuals. These systems are commonly designed to convey information over multiple types of devices, from signal lights to text messaging to live, streaming video, forming a unified communication system intended to optimize communications during emergencies. Contrary to emergency notification systems, which generally deliver emergency information in one direction, emergency communication systems are typically capable of both initiating and receiving information between multiple parties. These systems are often made up of both input devices, sensors, and output/communication devices. Therefore, the origination of information can occur from a variety of sources and locations, from which the system will disseminate that information to one or more target audiences.
Business communications operations management (BCOM) is a category of management products that automate the configuration and operations of modern enterprise communications solutions.
Unified communications (UC) management is essentially the management of unified communications; it refers to the systems used by enterprise organizations to automate their enterprise communications services and the voice network infrastructure that those services run over.
WorkflowGen is a web-based low-code business application creation solution developed by Advantys. As a workflow software and business process management (BPM) solution, WorkflowGen enables organizations to automate human and system-based processes via a visual interface in a low programming environment.
IT process automation (ITPA) is a series of processes which facilitate the orchestration and integration of tools, people and processes through automated workflows. ITPA software applications can be programmed to perform any repeatable pattern, task or business workflow that was once handled manually by humans.
