Content Guru

Last updated

Content Guru Ltd
Company typePrivate limited Company
Industry Telecommunications
Founded2005;19 years ago (2005)
FoundersSean Taylor and Martin Taylor
Headquarters
Bracknell
,
England, United Kingdom
Area served
The company provides services in approximately 60 countries
ProductsStorm CONTACT
Services Cloud communications software, cloud contact centre software
Revenue £ 56.7 million (2022) [1]
Number of employees
400 (2022) [2]
Parent Redwood Technologies Group
Website www.contentguru.com

Content Guru is a cloud communications provider based in Bracknell, UK. [3] The company provides services in over 60 [4] countries [5] through its cloud Contact Centre as a Service solution, storm. These services are provided directly to customers and with partners such as Vodafone, Cinos [6] and Rakuten. [7] Clients include the National Health Service [8] and Serco. [9]

In April 2016, Content Guru received a Queen's Award for Innovation. [10] For work with the National Health Service (NHS), Content Guru has won several awards, including the Crisis Management Innovation of the Year at the IT Europa Awards (2022) [11] and the Best Innovation in Customer Service at the ECCCSA Awards (2021). [12]

History

Content Guru is made up of a number of wholly-owned subsidiaries of Redwood Technologies Group across North America, Asia-Pacific and Europe. [13] The vast majority of the revenue generated by Redwood Technologies Group comes from the delivery of cloud services, provided and supported by Content Guru. [14]

Content Guru was founded in 2005 and provides cloud-based customer engagement and customer experience services and cloud contact centre products. [15] [16] [17] The company has offices in the US, Japan, Singapore, the UK, the Netherlands, [18] Germany, Ireland and Italy.

In 2010, storm was used by ComRes on behalf of ITV News to provide live audience polling for the first televised election leaders' debate in the build-up to the UK 2010 General Election. [19]

In 2013, Content Guru co-founded Berkshire Community Foundation (BCF)'s Business Philanthropy Club (BPC), which enables businesses in Berkshire to provide funding for grassroots organisations and projects in their local communities. [20] Content Guru has been a sponsor of the Pride of Bracknell Forest Awards since 2016, [21] along with its parent company Redwood Technologies. Content Guru supports several local and national charities. [22]

In March 2017, the company announced that it would be delivering services to the United States. [23]

In January 2018, a minority stake of Content Guru and its parent company, Redwood Technologies Group, was sold to Scottish Equity Partners in a £25 million cash deal. [24] [25] [26]

In February 2018, Content Guru announced a partnership with Rakuten Communications to deliver services to Japan. [27]

In 2019, Content Guru became a leader in the Gartner Magic Quadrant for CCaaS (Contact Centre as a Service), Western Europe. [28] [29]

In June 2019, Redwood Technologies Group acquired Weston Digital Technologies for its screen recording and quality monitoring functionality. [30]

In early July 2020 Content Guru announced that its product could integrate with Microsoft Teams. [31]

In July 2020, Content Guru was named as a supplier in Crown Commercial Service's Spark Dynamic Purchasing System. [32]

In November 2020, Content Guru was positioned as a Challenger in the 2020 global Gartner Magic Quadrant for Contact Centre as a Service (CCaaS). [33] In August 2021, Content Guru was positioned as a Challenger in 2021 Gartner® Magic Quadrant™ for Contact Centre as a Service (CCaaS). [34] In August 2022, Content Guru was positioned as a Challenger in the 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service (CCaaS). [35] In August 2023, Content Guru was positioned as a Challenger in the 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service (CCaaS). [36]

In April 2021, Content Guru's parent company Redwood Technologies acquired US-based Potomac Integration and Consulting (PIC). [37]

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References

  1. ↑ "Redwood Technologies Filing History, Companies House".
  2. ↑ "Content Guru Commits to Developing New Talent to Support Global Expansion". ContactCentreWorld. November 2022. Retrieved 6 December 2022.
  3. ↑ "Stephen K Amos presents Bracknell-based cloud provider with top IT award". 27 November 2015.
  4. ↑ "Content Guru". NFIA. Retrieved 17 March 2022.
  5. ↑ SEP: A leading cloud contact centre and customer engagement solutions provider
  6. ↑ "KPN & Content Guru go Dutch with storm".
  7. ↑ "News : Rakuten Communications & Content Guru Announce Strategic Partnership". ContactCenterWorld.com. 23 February 2018. Retrieved 3 July 2020.
  8. ↑ "NHS 111 takes home top award at UK Cloud Awards 2017".
  9. ↑ "Serco-Content Guru Alliance to Offer Contact Center Platform in Public Sector". 9 May 2017.
  10. ↑ "Queen's Awards for Enterprise 2016 - Press book" (PDF).
  11. ↑ "IT Europa Channel Awards Winners 2022".
  12. ↑ "Home".
  13. ↑ "REDWOOD TECHNOLOGIES GROUP Ltd - Filing history (Free information from Companies House)".
  14. ↑ "REDWOOD TECHNOLOGIES GROUP LTD - Filing history (free information from Companies House), Group of Companies Accounts, p.3". beta.companieshouse.gov.uk. Retrieved 30 June 2020.
  15. ↑ "Content Guru Reviews, Ratings, and Features - Gartner 2021".
  16. ↑ "Content Guru". 4 February 2019.
  17. ↑ "Home". contentguru.com.
  18. ↑ "Content Guru".
  19. ↑ "Comres And ITV News Deliver First Results Of Leader Debates".
  20. ↑ "Berkshire Community Foundation Launches Business Philanthropy Club - Blandy & Blandy Solicitors". www.blandy.co.uk. Retrieved 16 April 2018.
  21. ↑ "Redwood Supports Annual Pride of Bracknell Forest Award | Comms Business". commsbusiness.co.uk. Retrieved 16 April 2018.
  22. ↑ "Community and Voluntary". Content Guru. Retrieved 2 July 2020.
  23. ↑ "Content Guru to storm America on Three Fronts".
  24. ↑ "SEP invests in Redwood Technologies Group".
  25. ↑ "Berkshire-based Redwood Technologies Group gets £25m". 16 January 2018.
  26. ↑ "Scottish Equity Partners has completed a £25m investment in Redwood Technologies Group".
  27. ↑ "Rakuten Communications & Content Guru Announce Strategic Partnership".
  28. ↑ "Content Guru in Magic Quadrant for Contact Centre as a Service - Contact-Centres.com". Contact-Centres.com. 1 November 2016. Retrieved 16 April 2018.
  29. ↑ "Who's Leading Gartner's CCaaS Magic Quadrant 2019?". uctoday.com/. 17 October 2019. Retrieved 30 January 2020.
  30. ↑ Heggie-Collins, Sam (6 June 2019). "Redwood Technologies Group Enhances Quality Monitoring Expertise with Weston Digital Technologies Acquisition Directors Club® News Directors Club® News". Directors Club® News. Retrieved 15 July 2020.
  31. ↑ "storm Integration with Microsoft Teams". Content Guru. Retrieved 17 July 2020.
  32. ↑ "Content Guru Named as a Supplier on Crown Commercial Service's Spark Dynamic Purchasing System -". uktechnews.co.uk. 15 July 2020. Retrieved 16 July 2020.
  33. ↑ "Content Guru Positioned as Challenger for Contact Centre as a Service". Contact-Centres.com. 12 November 2020. Retrieved 12 November 2020.
  34. ↑ "Content Guru Named in 2021 Magic Quadrant for CCAAS". Contact-Centres.com. 16 August 2021. Retrieved 31 August 2021.
  35. ↑ "Content Guru Named in 2023 Gartner® Magic Quadrant™ for Contact Center as a Service". finance.yahoo.com. 10 August 2023. Retrieved 12 January 2024.
  36. ↑ "Content Guru Named in 2023 Gartner Magic Quadrant for Contact Centre as a Service". Contact-Centres.com. 11 August 2023. Retrieved 12 January 2024.
  37. ↑ "Redwood Technologies bags US consulting firm". comms-dealer.com/. 8 April 2021. Retrieved 12 January 2024.
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