Synopsis
Tim (Jonathan Silverman) and Susan (Lori Loughlin) Gates are eager to move into their new house with their teenage son Shane (Sterling Beaumon) and their younger son Taylor (Xander Stolberg), as well as their college-bound daughter Kayla (Raleigh Holmes), despite the house's dark history of drowned children and foreclosure. As they settle into the house, strange things frequently occur, like the garbage cans being taken out for collection without explanation. While Kayla and her boyfriend Derek (Paul James) are sorting out items for a garage sale, the garage door inexplicably opens and closes.
The next day, the ladder from the crawlspace descends into view, and the house's previous owner Aldon Webber (Steven Weber) climbs down. He washes up and helps himself to some food, and he retrieves a stuffed unicorn that Kayla had thrown out. Webber's intrusions into the Gates' lives grow more elaborate and sinister as the film progresses. He watches them closely through the air vents, and he even creeps into Kayla's room one night to film her sleeping.
The Gates' elderly neighbor warns Kayla and Shane that they need to get out of the house. She has witnessed Webber moving around when the family is gone during the day. After her warning, Webber sneaks into the neighbor's house and attacks her. He stuffs her vacuum cleaner's hose extension into her mouth and then reverses the air flow, emptying the vacuum's contents down her throat.
Webber's next victim is Taylor's babysitter, who was not watching as the boy played with Shane's paintball gun. At the garage sale, Webber reveals himself to Kayla and Shane, but poses as a customer. When Webber does not leave after the sale is over, Shane approaches him aggressively. Webber punches Shane in the face and walks off the property.
The next day, he is fixing the garbage disposal under the sink when his ex-wife comes to the house for a visit. She is under the impression that Webber is living in their old home until the phone rings and the answering machine plays the Gates' message. Webber attacks his ex-wife and shoves her head into the exposed blades of the garbage disposal. He wraps her body in plastic wrap and stores it in the crawlspace with his other victims.
The family calls an exterminator because they have begun to notice the decomposition odor. Chuck the Exterminator (David Koechner) investigates the crawlspace and discovers Webber's sleeping area, which he has plastered with pictures of the Gates as well as his own family. Chuck then discovers the bodies of Webber's victims. Webber attacks Chuck and strangles him with some Christmas lights.
Fed up with all the suspicious activity at the house, Kayla installs a webcam, which she is monitoring at a coffee shop when she sees Webber disable it. Recognizing him as the man who attacked Shane at the garage sale, she calls the police, who identify the man as the former owner of the house. Tim confesses that not only did his bank foreclose on the Webber's house after their children died, but that he did not help the Webber's keep the house because he wanted it for his own family.
The Gates prepare for a long night in the house, with everyone taking some measure of precaution. Tim holds on to a pistol, while Shane keeps watch with his paintball gun. The next morning, Webber begins his final assault on the Gates. His first target is Derek, who he kills by ramming Susan's curling iron through his mouth. He puts Ambien in Shane's Mountain Dew, and he knocks Susan out with the ladder from the crawlspace. Tim confronts Webber with his pistol, but Webber has removed the bullets. He knocks Tim out and turns his attention to Kayla, who is in the crawlspace looking for Taylor.
Webber has locked Taylor in a storage chest. Kayla manages to free him before Webber catches up to her. She tackles Webber, and the two of them fall through the floor. When they come to, their struggle climaxes in the kitchen. Susan has also regained consciousness and shoots Webber with Shane's paintball gun. Webber responds by throwing a kitchen knife into Susan's chest. The paintball canister rolls over to Kayla, who puts it onto one of the gas burners on the stove. Susan manages to shoot Webber three times and then the canister explodes, sending a burning Webber flying through the air.
The film ends as a family moves into the elderly neighbor's house. The mother is on the phone telling a friend that the house was a steal because of some domestic tragedy next door. She explains that the owner went psycho and disappeared. Unknown to her, Webber, who is still alive, is hiding in her attic, watching her talk on the phone. The film ends as he turns to the camera to reveal the burns that he suffered during the explosion.
