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References
- ↑ McHaney, Blair (2019-04-28). "So You Say You Have a Customer Experience Strategy?". Club Industry. Retrieved 2019-05-05.
- ↑ "Cynthia A. Montgomery". hbs.edu. Retrieved April 27, 2017.
- ↑ "Biography" . Retrieved 2019-05-05.
- ↑ "Cynthia A. Montgomery - Author Page". www.amazon.com. Retrieved 2019-05-05.
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