Department of Food, Civil Supplies & Consumer Affairs

Department of Food, Civil Supplies & Consumer Affairs

Agency overview
Minister responsible	G. R. Anil, Minister for Food, Civil Supplies, Consumer Affairs & Legal Metrology
Agency executive	Ali Asghar Pasha IAS, Secretary, Food, Civil Supplies & Consumer Affairs Department
Child agencies	Department of Consumer Affairs Department of Civil Supplies Department of Legal Metrology
Website	https://civilsupplieskerala.gov.in/

The Food, Civil Supplies & Consumer Affairs Department is a department of the Government Secretariat, in the state of Kerala, India. ^[1] The field department, that is, the operational wing of this administrative department, is the Civil Supplies & Consumer Affairs Department of Kerala.

1915

1915 is the toll-free number of the National Consumer Helpline (NCH) in India for consumer complaints related to goods and services. ^{[2] [3]} It is operated by the Department of Consumer Affairs to provide guidance, grievance redressal, and information on consumer rights. ^{[4] [5]}

Services

• Grievance registration for defective goods, deficient services, and unfair trade practices.
• Guidance on consumer rights under the Consumer Protection Act, 2019.
• Mobile support through the National Consumer Helpline App. ^{[6] [7]}

References

1. Government of Kerala Official Website. 'Food & Civil Supplies Department.'
2. "World Consumer Rights Day 2024: Jago Grahak Jago, here are 5 ways you can register your complaint against a company". The Times of India. 15 March 2024. ISSN   0971-8257 . Retrieved 8 October 2025.
3. "Official website of National Consumer Helpline| National Portal of India". www.india.gov.in. Archived from the original on 15 June 2024. Retrieved 8 October 2025.
4. "National Consumer Helpline partners with 1,000+ companies to boost grievance redressal". www.storyboard18.com. Retrieved 8 October 2025.
5. "Customers can file plaints against default service charge on food bills - Herald Goa". 3 August 2022. Retrieved 8 October 2025.
6. "National Consumer Day 2024: Union Minister Pralhad Joshi to launch key initiatives to boost consumer protection". ddnews.gov.in. Archived from the original on 23 March 2025. Retrieved 8 October 2025.
7. "Centre launches dedicated GST complaint category on National Consumer Helpline". bestmediainfo.com. Retrieved 8 October 2025.