A deployment flowchart (sometimes referred to as a cross functional flowchart) is a business process mapping tool used to articulate the steps and stakeholders of a given process.
A deployment flowchart (sometimes referred to as a cross functional flowchart) is a business process mapping tool used to articulate the steps and stakeholders of a given process.
Deployment flowcharts consist of a sequence of activity steps, as well as the interactions between individuals or groups. [1] Each participant in the process is displayed on the map (which is constructed as a matrix) - tasks/activities are then articulated in sequence under the column corresponding to that stakeholder.
As deployment flowcharts highlight the relationships between stakeholders in addition to the process flow [2] they are especially useful in highlighting areas of inefficiency, duplication or unnecessary processing. [3] Often utilized within Six sigma activity, [4] completed flowcharts are commonly used to examine the interfaces between “participants” which are typically causes for delays and other associated issues. Deployment flowcharts are useful for determining who within an organization is required to implement a process and are sometimes used as a business planning tool.
While deployment flowcharts can be drawn by hand using pen and paper, various software tools include functionality to construct the flowcharts on computer. These include products such as Microsoft Visio. [5]
As with other process mapping techniques, deployment flowcharts require a certain degree of detail (and accuracy) to provide useful benefit. Care and attention is required to ensure that the correct stakeholder is attributed to the correct parts of the process. Complex flowcharts may be difficult to interpret, especially where a flow is unclear, or many stakeholders are identified. Consistent terminology throughout the map is also important to provide clarity to the reader. [6]
A workflow is a generic term for orchestrated and repeatable patterns of activity, enabled by the systematic organization of resources into processes that transform materials, provide services, or process information. It can be depicted as a sequence of operations, the work of a person or group, the work of an organization of staff, or one or more simple or complex mechanisms.
A business process, business method or business function is a collection of related, structured activities or tasks performed by people or equipment in which a specific sequence produces a service or product for a particular customer or customers. Business processes occur at all organizational levels and may or may not be visible to the customers. A business process may often be visualized (modeled) as a flowchart of a sequence of activities with interleaving decision points or as a process matrix of a sequence of activities with relevance rules based on data in the process. The benefits of using business processes include improved customer satisfaction and improved agility for reacting to rapid market change. Process-oriented organizations break down the barriers of structural departments and try to avoid functional silos.
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