Bell Mobility Inc. is a Canadian wireless network operator and the division of Bell Canada which offers wireless services across Canada. It operates networks using LTE and HSPA+ on its mainstream networks. Bell Mobility is the third-largest wireless carrier in Canada, with 10.1 million subscribers as of Q3 2020.
Norton AntiVirus is an anti-virus or anti-malware software product founded by Peter Norton, developed and distributed by Symantec since 1990 as part of its Norton family of computer security products. It uses signatures and heuristics to identify viruses. Other features included in it are e-mail spam filtering and phishing protection.
The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced. Many of the services are provided for free, regardless of the product's warranty status. For problems that require repairs to hardware, most of the work can be completed on-site, while customers wait.
DVD-by-mail is a business model in which customers rent DVDs and similar discs containing films, television shows, video games and the like, ordering online for delivery to the customer by mail. Generally, all interaction between the renter and the rental company takes place through the company's website, using an e-commerce model. Typically, a customer chooses from a list of titles online and adds titles to a queue. As a customer's requested titles become available, the company sends them out. When the customer is finished with the disc, they mail it back to the company.
The Kano model is a theory for product development and customer satisfaction developed in the 1980s by Noriaki Kano, which classifies customer preferences into five categories.
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." Enhancing customer satisfaction and fostering customer loyalty are pivotal for businesses, given the significant importance of improving the balance between customer attitudes before and after the consumption process.
Flixster was an American social-networking movie website for discovering new movies, learning about movies, and meeting others with similar tastes in movies, currently owned by parent company Fandango. The formerly independent site, allows users to view movie trailers as well as learn about new and upcoming movies at the box office. It was originally based in San Francisco, California and was founded by Joe Greenstein and Saran Chari on January 20, 2006. It was also the former parent company of Rotten Tomatoes from January 2010 to February 17, 2016. On February 17, 2016, Flixster, including Rotten Tomatoes, was acquired by Fandango.
A/B testing is a user experience research methodology. A/B tests consist of a randomized experiment that usually involves two variants, although the concept can be also extended to multiple variants of the same variable. It includes application of statistical hypothesis testing or "two-sample hypothesis testing" as used in the field of statistics. A/B testing is a way to compare multiple versions of a single variable, for example by testing a subject's response to variant A against variant B, and determining which of the variants is more effective.
Digital music stores sell copies of digital audio, for example in MP3 and WAV file formats. Unlike music streaming services, which typically charge a monthly subscription fee to stream digital audio, digital music stores download songs to the customer's hard disk drive of their device. The customer will have the copy of the song permanently on their disk, provided the track is not deleted by the customer, the disk does not get physically damaged, or suffers from being corrupted. Major examples of digital music stores include iTunes Store, Amazon Music, Bandcamp and 7digital.
Customer engagement is an interaction between an external consumer/customer and an organization through various online or offline channels. According to Hollebeek, Srivastava and Chen S-D logic-Definition of customer engagement is "a customer’s motivationally driven, volitional investment of operant resources, and operand resources into brand interactions," which applies to online and offline engagement.
Social commerce is a subset of electronic commerce that involves social media and online media that supports social interaction, and user contributions to assist online buying and selling of products and services.
Microsoft HealthVault (2007–2019) was a web-based personal health record created by Microsoft, in October 2007, to store and maintain health and fitness information. This website was for use by both individuals and healthcare professionals, and in June 2010, it expanded its services beyond the United States to include the United Kingdom.
Text is a customer service software company. It provides programmable tools for making B2B and B2C communication functions using its web service APIs. It is also making software as a service products related to artificial intelligence, customer support, e-commerce, and lead generation.
Koodo Mobile is a Canadian mobile flanker brand started by Telus in 2008 and mostly oriented toward younger customers. Koodo differs from its parent Telus by not requiring a fixed term contract. Koodo currently provides postpaid, prepaid, and wireless home phone services. Being a subsidiary of Telus, Koodo has been able to offer extensive coverage and a strong presence in mobile retailers. This allowed Koodo to gain a presence nationwide.
Customer experience is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages.
Fear, uncertainty, and doubt (FUD) is a manipulative propaganda tactic used in sales, marketing, public relations, politics, polling, and cults. FUD is generally a strategy to influence perception by disseminating negative and dubious or false information, and is a manifestation of the appeal to fear.
Social media marketing is the use of social media platforms and websites to promote a product or service. Although the terms e-marketing and digital marketing are still dominant in academia, social media marketing is becoming more popular for both practitioners and researchers.
Enterprise social networking focuses on the use of online social networks or social relations among people who share business interests and/or activities. Enterprise social networking is often a facility of enterprise social software, which is essentially social software used in "enterprise" (business/commercial) contexts. It encompasses modifications to corporate intranets and other classic software platforms used by large companies to organize their communication, collaboration and other aspects of their intranets. Enterprise social networking is also generally thought to include the use of a standard external social networking service to generate visibility for an enterprise.
Peek Inc. was an technological mobile company which was founded in 2007 and then got headquartered in New York City, from 2008 to 2012. It had offered a series of mobile handheld devices which gave access to email and various social networks.
Sprinklr is an American software company based in New York City that develops a SaaS customer experience management (CXM) platform. The company's software, also called Sprinklr, combines different applications for social media marketing, social advertising, content management, collaboration, employee advocacy, customer care, social media research, and social media monitoring.
