Formerly | Helloworld |
---|---|
Type | Publicly listed |
Industry | Travel |
Founded | 17 January 2000 |
Headquarters | , |
Area served | Australia, New Zealand, South Pacific, US, Asia. |
Key people | Andrew Burnes (CEO and Managing Director) |
Products |
|
Parent | Helloworld Travel Limited |
Website | helloworld.com.au |
Helloworld Travel is an Australian-based travel agency specialising in Retail, Corporate and Wholesale travel products and packages. Helloworld Travel is the retail travel business of Helloworld Travel Limited (HLO), with fully branded travel agencies and associate agents located throughout Australia and New Zealand.
Helloworld Travel was previously known as "Helloworld". [1] . It was a group of franchised travel agencies based in Australia. It is one of the oldest travel agencies in Australia. Since opening its first office in May 1951, it has expanded to over 500 agencies throughout Australia, New Zealand and South Africa. [2]
In 2013, Harvey World Travel's parent company, Jetset Travelworld Group (JTG), rebranded the agencies as Helloworld Travel in Australia and New Zealand, as part of a major overhaul that also included JTG being rebranded as Helloworld Ltd. [3] [4] The original brand remains in use in South Africa.
The organization has been through a series of mergers and acquisitions in recent history, amalgamating existing organizations within its parent company Helloworld Travel Limited.
During the re-brand, the size of the network decreased by 9 percent in 2014 and 2 percent in 2015 due to franchisees being unhappy with the decision. [5]
In February 2019 media reports revealed that Helloworld had paid for Australian Finance Minister Mathias Cormann's flights for a family holiday to Singapore in 2017, within weeks of two Helloworld subsidiaries being awarded contracts to arrange around AUD$1 billion worth of airline and hotel bookings for the Australian government over three years. Reports further revealed that the Australian Ambassador to the USA, Joe Hockey, had in April 2017 told Washington embassy staff to meet with an executive from Helloworld. Shortly afterwards, an email from former Helloworld executive Russell Carstensen was tabled in the Australian Senate. The email stated that Helloworld CEO, Andrew Burnes, told him he was able to arrange a meeting on very short notice because Hockey 'owes' him. [6]
The Senate was also told that the senior Finance department official in charge of negotiating a new contract with Helloworld, John Sheridan, was moved from his role in July 2017, after Burnes had complained to Senator Cormann and then to the Finance Department head about Sheridan's team's emphasis on savings from the travel contract. [7] Burnes is Treasurer of, and a significant donor to, the Liberal Party of Australia, Hockey and Cormann's party.[ citation needed ]
Helloworld Travel has more than 2,000 travel agents in its retail network around Australia and New Zealand. [8] As at 30 June 2018, the retail network had 2,223 members in Australia and New Zealand. [9]
Helloworld Travel uses a franchise model, whereby franchisees are running their own small to medium businesses looking after their own business leasing, staffing, community marketing, and brand marketing. [5]
In Australia, the Helloworld Travel network consists of fully branded franchise outlets, Associates, Helloworld Business Travel, Magellan Travel, MTA, and My Travel Group. [10]
Helloworld Travel is a member of the Franchise Council of Australia, and one of only two travel networks registered in Australia. [11] With franchisees and independent affiliated travel agents, it is the largest independent agent network in Australia. [12]
In New Zealand, the Helloworld network has not changed its branding alongside the Australian operations and remains as HelloWorld. The network is made up of fully branded outlets, My Travel Group and The Travel Brokers. [10]
In 2018, Helloworld Travel Limited produced and launched the travel television series Helloworld in conjunction with the Nine Network Australia. The series promotes the Helloworld Travel retail network and its agents, through deals featured that are exclusive to the network. [13]
In October 2019, the television series moved across to the Seven Network.[ citation needed ]
2014 - Best Travel Agency Group, Australian Federation of Travel Agents (AFTA) National Travel Industry Awards (NTIA) [14]
2016 - Best Travel Agency Group, Australian Federation of Travel Agents (AFTA) National Travel Industry Awards (NTIA) [15]
2017 - Best Travel Agency Group, Australian Federation of Travel Agents (AFTA) National Travel Industry Awards (NTIA) [16]
2018 - Best Travel Agency Brand, Travel Agents Association of New Zealand (TAANZ) National Travel Industry Awards (NTIA) [17]
Franchising is based on a marketing concept which can be adopted by an organization as a strategy for business expansion. Where implemented, a franchisor licenses some or all of its know-how, procedures, intellectual property, use of its business model, brand, and rights to sell its branded products and services to a franchisee. In return, the franchisee pays certain fees and agrees to comply with certain obligations, typically set out in a franchise agreement.
Mobil is a petroleum brand owned and operated by American oil and gas corporation ExxonMobil. The brand was formerly owned and operated by an oil and gas corporation of the same name, which itself merged with Exxon to form ExxonMobil in 1999.
A travel agency is a private retailer or public service that provides travel and tourism-related services to the general public on behalf of accommodation or travel suppliers to offer different kinds of travelling packages for each destination. Travel agencies can provide outdoor recreation, arranging logistics for luggage and medical items delivery for travellers upon request, public transport timetables, car rentals, and bureau de change services. Travel agencies can also serve as general sales agents for airlines that do not have offices in a specific region. A travel agency's main function is to act as an agent, selling travel products and services on behalf of a supplier. They are also called Travel Advisors. They do not keep inventory in-hand unless they have pre-booked hotel rooms or cabins on a cruise ship for a group travel event such as a wedding, honeymoon, or other group event.
LJ Hooker is one of Australia's largest real estate groups, with 600 franchise offices and 6,000 people engaged in residential and commercial property sales and property management. The company was founded in 1928 by Sir Leslie Joseph Hooker and after being sold to a private company for 20 years, the company returned to family hands in 2009.
Sonia Melissa Kruger is an Australian television presenter, actress, dancer and media personality, who has been a prominent figure in the media for over 20 years. Kruger is currently a presenter on The Voice Australia.
Harvey Norman is a large Australian-based, multi-national retailer of furniture, bedding, computers, communications and consumer electrical products. It mainly operates as a franchise, with the main brand and all company-operated stores owned by ASX-listed Harvey Norman Holdings Limited. As of 2022, there are 304 company-owned and franchised stores in Australia, New Zealand, Europe and South-East Asia operating under the Harvey Norman, Domayne and Joyce Mayne brands in Australia, and under the Harvey Norman brand overseas.
Vince Sorrenti is an Australian stand-up comedian, writer and television presenter from Punchbowl, New South Wales. He is of Italian descent. Sorrenti performs nationally and internationally. He performs at sports hospitality, charity events, corporate events, club venues and private parties. He performs, MCs, and facilitates at around 200 events per year.
Rebel is an Australian sport equipment and related apparel chain.
Domino's Pizza Enterprises Limited (DPE) is the largest pizza chain in Australia in terms of network stores numbers and network sales, as well as the largest franchisee for the US Domino's Pizza brand in the world. DPE is the exclusive master franchise for the Domino's brand network in Australia, New Zealand, Belgium, France, The Netherlands, Japan, Germany, Luxembourg, Denmark and Taiwan. Across these markets, DPE has over 2,800 stores. In May 2005 DPE became the first publicly listed pizza company in Australia.
Dubai National Air Travel Agency is an Emirati airport services provider which provides aircraft ground handling, cargo, travel, and flight catering services across five continents.
Janine Allis is an Australian businesswoman who is the founder of Boost Juice and part-owner of Retail Zoo, which is the parent company of Boost Juice, Salsa's Fresh Mex Grill and Cibo Espresso.
Webjet Limited is a global digital travel business operating in both consumer (B2C) and wholesale (B2B) markets. Webjet Limited's Registered Office is located in Melbourne, Australia.
MS Queen Elizabeth is a cruise ship of the Vista class operated by the Cunard Line. The design is a heavily modified form factor compared to earlier ships of the same class, and slightly larger than Queen Victoria, at 92,000 GT. This is due to a more vertical stern, and additional cabins for single travelers. The bow of Queen Elizabeth and Queen Victoria are both reinforced having thicker than the standard for hull plating, to handle North Atlantic weather. The ship is able to carry up to 2,092 passengers.
Kogan.com is an Australian portfolio of retail and services businesses including Kogan Retail, Kogan Marketplace, Kogan Mobile, Kogan Internet, Kogan Insurance, Kogan Travel, Kogan Money, Kogan Cars, Kogan Energy, Dick Smith, Matt Blatt and Mighty Ape. The company was founded in 2006 by Ruslan Kogan.
Flight Centre Travel Group (FCTG) is an Australian travel agency. It was founded in 1982, and is headquartered in Brisbane, Australia.
Cover-More Group is a global travel insurance and medical assistance provider headquartered in Sydney, Australia. The group was acquired by Zurich Insurance Group in April 2017. The company has more than 40% share of the Australian market. The group also has leading market positions in India, Ireland, Latin America, New Zealand and the USA where Cover-More owns Travelex Insurance Services. The global group has more than 18 million customers and employs more than 2200 people. Cover-More has operations in 22 countries including Australia, New Zealand, India, China, Malaysia, the United Kingdom, the USA, Canada, Brazil and Argentina.
House of Travel is the largest privately owned travel company in New Zealand and the third largest travel organisation in the Asia Pacific region.
Helloworld is an Australian travel and lifestyle television program. It is created through a partnership between Helloworld Travel Limited and the Seven Network. Helloworld is hosted by a group of Australian television personalities that include Bec Hewitt, Ray Martin, Matt Wilson, Ashley Hart, Vince Sorrenti and Giaan Rooney. The program is currently broadcast across the Seven Network, 7two, 7mate, 7flix and 7plus.
Retailing in New Zealand is an important sector in the economy of New Zealand, as a channel for a large proportion of household spending and international visitor spending.