Asynchronous Transfer Mode (ATM) is a telecommunications standard defined by the American National Standards Institute and ITU-T for digital transmission of multiple types of traffic. ATM was developed to meet the needs of the Broadband Integrated Services Digital Network as defined in the late 1980s, and designed to integrate telecommunication networks. It can handle both traditional high-throughput data traffic and real-time, low-latency content such as telephony (voice) and video. ATM provides functionality that uses features of circuit switching and packet switching networks by using asynchronous time-division multiplexing.
A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension to call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email.
Integrated Services Digital Network (ISDN) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the digitalised circuits of the public switched telephone network. Work on the standard began in 1980 at Bell Labs and was formally standardized in 1988 in the CCITT "Red Book". By the time the standard was released, newer networking systems with much greater speeds were available, and ISDN saw relatively little uptake in the wider market. One estimate suggests ISDN use peaked at a worldwide total of 25 million subscribers at a time when 1.3 billion analog lines were in use. ISDN has largely been replaced with digital subscriber line (DSL) systems of much higher performance.
Multiprotocol Label Switching (MPLS) is a routing technique in telecommunications networks that directs data from one node to the next based on labels rather than network addresses. Whereas network addresses identify endpoints the labels identify established paths between endpoints. MPLS can encapsulate packets of various network protocols, hence the multiprotocol component of the name. MPLS supports a range of access technologies, including T1/E1, ATM, Frame Relay, and DSL.
The Session Initiation Protocol (SIP) is a signaling protocol used for initiating, maintaining, and terminating communication sessions that include voice, video and messaging applications. SIP is used in Internet telephony, in private IP telephone systems, as well as mobile phone calling over LTE (VoLTE).
Telephony is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone.
Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services over the Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS).
A virtual private network (VPN) is a mechanism for creating a secure connection between a computing device and a computer network, or between two networks, using an insecure communication medium such as the public Internet.
Explicit Congestion Notification (ECN) is an extension to the Internet Protocol and to the Transmission Control Protocol and is defined in RFC 3168 (2001). ECN allows end-to-end notification of network congestion without dropping packets. ECN is an optional feature that may be used between two ECN-enabled endpoints when the underlying network infrastructure also supports it.
In computer networking, Layer 2 Tunneling Protocol (L2TP) is a tunneling protocol used to support virtual private networks (VPNs) or as part of the delivery of services by ISPs. It uses encryption ('hiding') only for its own control messages, and does not provide any encryption or confidentiality of content by itself. Rather, it provides a tunnel for Layer 2, and the tunnel itself may be passed over a Layer 3 encryption protocol such as IPsec.
Network congestion in data networking and queueing theory is the reduced quality of service that occurs when a network node or link is carrying more data than it can handle. Typical effects include queueing delay, packet loss or the blocking of new connections. A consequence of congestion is that an incremental increase in offered load leads either only to a small increase or even a decrease in network throughput.
A session border controller (SBC) is a network element deployed to protect SIP based voice over Internet Protocol (VoIP) networks.
Teletraffic engineering, telecommunications traffic engineering, or just traffic engineering when in context, is the application of transportation traffic engineering theory to telecommunications. Teletraffic engineers use their knowledge of statistics including queuing theory, the nature of traffic, their practical models, their measurements and simulations to make predictions and to plan telecommunication networks such as a telephone network or the Internet. These tools and knowledge help provide reliable service at lower cost.
An Integrated Access Device is a customer premises device that provides access to wide area networks and the Internet. Specifically, it aggregates multiple channels of information including voice and data across a single shared access link to a carrier or service provider PoP. The access link may be a T1 line, a DSL connection, a cable (CATV) network, a broadband wireless link, or a metro-Ethernet connection.
H.323 is a recommendation from the ITU Telecommunication Standardization Sector (ITU-T) that defines the protocols to provide audio-visual communication sessions on any packet network. The H.323 standard addresses call signaling and control, multimedia transport and control, and bandwidth control for point-to-point and multi-point conferences.
Wideband audio, also known as wideband voice or HD voice, is high definition voice quality for telephony audio, contrasted with standard digital telephony "toll quality". It extends the frequency range of audio signals transmitted over telephone lines, resulting in higher quality speech. The range of the human voice extends from 100 Hz to 17 kHz but traditional, voiceband or narrowband telephone calls limit audio frequencies to the range of 300 Hz to 3.4 kHz. Wideband audio relaxes the bandwidth limitation and transmits in the audio frequency range of 50 Hz to 7 kHz. In addition, some wideband codecs may use a higher audio bit depth of 16 bits to encode samples, also resulting in much better voice quality.
TCP reset attack, also known as a "forged TCP reset" or "spoofed TCP reset", is a way to terminate a TCP connection by sending a forged TCP reset packet. This tampering technique can be used by a firewall or abused by a malicious attacker to interrupt Internet connections.
Aculab is a privately held, UK-based limited company that was founded in 1978. It is a designer, developer and manufacturer that specialises in providing API-driven, enabling technology sub-systems for telecommunications related OEM products such as are used in fixed line PSTN, wireless and VoIP networks. Aculab's products are sold worldwide, primarily through direct sales and also via the reseller channel. Aculab's headquarters and R&D facilities are located in Milton Keynes, UK. It has a branch office in Norwood, Massachusetts, USA.
Avaya 9600-series IP deskphones are 15 different desk handset devices that are used for unified communications. The phones are compatible with the Avaya Aura platform of products and IP office systems. The systems add high-quality voice codecs like the G.722 codec and new menus over older IP phone series. The 9620 includes 16 MB of flash memory and the 9630 includes 32 MB of flash memory.
In a telecommunication network Transcoder free operation, or TrFO, also known as Out of band transcoder control is the concept of removing transcoding function in a call path. In legacy GSM networks a call between two mobile stations involved two transcoding functions, one at each BSC. This transcoding functionality was generally implemented in a separate Transcoder and Rate Adaptation Unit, or TRAU. TRAU was connected to BSC and MSC through TDM E1 or STM-1.
