German chapters
There were three books about “ITIL in the Public Sector” (“ITIL in der Öffentlichen Verwaltung” [6] ), “Organization Model for the IT in the Public Sector” (“Organizationsmodell für die IT in der Öffentlichen Verwaltung”) [7] [8] ) and “Service Level Management in the Public Sector” (“Service Level Management in der Öffentlichen Verwaltung”) [9] ).
Annually in December the German chapter celebrates a two-day congress. Topics were provided in different formats with typical keynotes, [10] four or five parallel user sessions, which presents three 20-minute-speeches in a row and a joint discussion, and some open world café discussions.
During the year typical two one day meetings were held – name itSMF Live! - with different, actual topics. A special event for the Public Sector is the event FIT-ÖV. [11]
The chapter award since 2009 the ITSM project of the year. The first awarded project was “ITIL 2010” of the Federal Employment Agency (Bundesagentur für Arbeit, Germany). [12]
In sales, commerce and economics, a customer is the recipient of a good, service, product or an idea, obtained from a seller, vendor or supplier via a financial transaction or an exchange for money or some other valuable consideration.
Information technology management or IT management is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities. Managing the responsibility within a company entails many of the basic management functions, like budgeting, staffing, change management, and organizing and controlling, along with other aspects that are unique to technology, like software design, network planning, tech support etc.
Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.
ISO/IEC 20000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group.
Ivanti is an IT software company headquartered in South Jordan, Utah, United States. It produces software for IT Security, IT Service Management, IT Asset Management, Unified Endpoint Management, Identity Management and supply chain management. It was formed in January 2017 with the merger of LANDESK and HEAT Software, and later acquired Cherwell Software. The company became more widely known after several major security incidents related to the VPN hardware it sells.
Cleaner production is a preventive, company-specific environmental protection initiative. It is intended to minimize waste and emissions and maximize product output. By analysing the flow of materials and energy in a company, one tries to identify options to minimize waste and emissions out of industrial processes through source reduction strategies. Improvements of organisation and technology help to reduce or suggest better choices in use of materials and energy, and to avoid waste, waste water generation, and gaseous emissions, and also waste heat and noise.
Software Quality Management (SQM) is a management process that aims to develop and manage the quality of software in such a way so as to best ensure that the product meets the quality standards expected by the customer while also meeting any necessary regulatory and developer requirements, if any. Software quality managers require software to be tested before it is released to the market, and they do this using a cyclical process-based quality assessment in order to reveal and fix bugs before release. Their job is not only to ensure their software is in good shape for the consumer but also to encourage a culture of quality throughout the enterprise.
Omninet, headquartered in Eckental, Germany in the region of Nuremberg, is a medium-sized software development company known as an international orientation innovator in the area of business process management software. Its subsidiaries and offices are located in Austria, Switzerland, Belgium, the Netherlands, and Russia; it has also a sales office in the United States. Omninet is a Microsoft Gold partner.
Security level management (SLM) comprises a quality assurance system for electronic information security.
The Deutscher Sparkassen- und Giroverband is the association of German savings banks and the apex entity of the Sparkassen-Finanzgruppe, the European Union's second-largest financial services group with 2.4 trillion euros combined assets as of end-2021. Germany's savings banks, owned by local governments, play a major role in the country's economy, together operating some 15,860 branches and employing about 284,800 people.
Business process management (BPM) is the discipline in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. Any combination of methods used to manage a company's business processes is BPM. Processes can be structured and repeatable or unstructured and variable. Though not required, enabling technologies are often used with BPM.
Release management is the process of managing, planning, scheduling and controlling a software build through different stages and environments; it includes testing and deploying software releases.
Ernst Neef was a German geographer. Together with Carl Troll (1899–1975) and Josef Schmithüsen (1909–1984), he is considered one of the founders of landscape ecology.
Fusion Global Business Solutions, formerly Fusion Business Solutions, is a global leader in Service Management, helping businesses transform their operations with data-driven insights, scalable digital solutions, and measurable results. Fusion GBS has customers across EMEA, North America and APAC with its headquarters located in London, UK.
Omnitracker is a proprietary business process platform developed by Omninet GmbH in Germany. Omnitracker is developed as modular software for medium and large companies. It is used to track, control and evaluate relevant business processes. The main area of application is the support of ITIL compliant processes, which manages requests, incidents/ errors, customer inquiries from the moment of creation to completion. Omnitracker received certifications of the Federal Association of IT-Mittelstand and Pink Elephant that covers nine processes.
Tudor IT Process Assessment (TIPA) is a methodological framework for process assessment. Its first version was published in 2003 by the Public Research Centre Henri Tudor based in Luxembourg. TIPA is now a registered trademark of the Luxembourg Institute of Science and Technology (LIST). TIPA offers a structured approach to determine process capability compared to recognized best practices. TIPA also supports process improvement by providing a gap analysis and proposing improvement recommendations.
Service governance is a means of achieving good corporate governance through managing internal corporate services across and throughout an enterprise. It engages stakeholders and delivery channels for the purpose of effectively managing risk, as well as driving the intended business value with a focus on how decisions are made and enforced in a dynamic business environment.
UNICOM Global is an American multinational technology corporation headquartered in Mission Hills, California. The company was founded by Corry Hong in Los Angeles, California in 1981 to develop AUTOMON/CICS and related products for the CICS mainframe marketplace. UNICOM Global has grown since then by acquiring publicly-traded and private IT organizations and products, and through property acquisition. Corry Hong was born in Seoul, South Korea and immigrated to the United States at age 20, studying computer science at Pierce College in Los Angeles. He is the CEO and president of the company.
Data center management is the collection of tasks performed by those responsible for managing ongoing operation of a data center. This includes Business service management and planning for the future.
The General Union of Public Sector and Transport Workers was a trade union representing workers in various industries in Germany.
