InMoment

Last updated
InMoment
Industry Customer experience Experience management
PredecessorMindshare Technologies
Founded2002
Founders
  • John Sperry
  • Kurt Williams
  • Richard D. Hanks
Headquarters
Salt Lake City, Utah
,
United States
Area served
Worldwide
Key people
John Lewis (Chairman and chief executive officer)
Brands
Website https://inmoment.com/

InMoment is an American multinational software company headquartered in Salt Lake City, Utah. The company was originally founded as Mindshare Technologies by John Sperry, and Kurt Williams, and Richard D. Hanks in 2002. The current chair and chief executive officer (CEO) is John Lewis. The company provides businesses with insights on customers and employees from information such as comments, surveys, and review data and provides cloud-based software to collect and analyze data from voice, text, and video.

Contents

History

Mindshare Technologies

John Sperry, and Kurt Williams, and Richard D. Hanks co-founded Mindshare Technologies with an initial investment of $40,000 in 2002. [1] [2] The company provided customer insights and surveys for Quick-Serve Restaurant (QSR) Chains. [3] By 2011, the company had 85 employees and $18 million in annual revenue. [3] In 2013, the company acquired Empathica, a social customer experience and social media technology company, doubling the size of the company. After the acquisition, Mindshare Technologies was renamed InMoment. [4]

InMoment

In 2017, Andrew Joiner was appointed CEO. [5] Founding CEO John Sperry remained chief scientist and chairman of InMoment's board of directors. In 2018, the company acquired BrandXP, a customer experience consulting firm, expanding offices into New Zealand and Australia. [5]

In 2020, MaritzCX merged with InMoment, retaining the InMoment brand. The deal was backed by private equity firm Madison Dearborn Partners. [6] [7] The company has won industry awards such as Forbes Best Employers for Women and Forbes Cloud 100. [8] [9]

In 2021, the company acquired Wootric, an AI-powered platform to measure and boost customer satisfaction. [10] In the same year, InMoment acquired Lexalytics, a language processing and analytics company. [11] In 2022, InMoment acquired ReviewTrackers, a customer review and reputation management software company. [12] [13] In the same year, InMoment's platform became WCAG 2.0 Compliant. [14]

Product

The InMoment Experience Improvement (XI) Platform is a cloud-based software that collects structured and unstructured data. The platform uses artificial intelligence and text analytic software to process data into insights for improving customer experience, product experience, and employee retention. [5] [15] In 2023, InMoment announced it was integrating OpenAI's ChatGPT into the XI product. [16]

Corporate governance

board memberRole
John LewisCEO & Executive chairman of the board
Brandon Levitanboard member
Greg Goffboard member
Marc Fullerboard member
Mark Leiterboard member
Scott G. Pasquiniboard member
Tony Weismanboard member
William E. Ritchieboard member
Zaid F. Alsikafiboard member

As of January 2023. [17]

See also

Related Research Articles

<span class="mw-page-title-main">Unisys</span> American global information technology company

Unisys Corporation is an American multinational information technology (IT) services and consulting company founded in 1986 and headquartered in Blue Bell, Pennsylvania. The company provides digital workplace, cloud applications & infrastructure, enterprise computing, business process, AI technology and data analytics services.

<span class="mw-page-title-main">NICE Ltd.</span> Surveillence and data analytics company in Israel

NICE is an Israeli technology company specializing in customer relations management software, artificial intelligence, digital and workforce engagement management solutions. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities.

Oracle Applications comprise the applications software or business software of the Oracle Corporation both in the cloud and on-premises. The term refers to the non-database and non-middleware parts. The suite of applications includes enterprise resource planning, enterprise performance management, supply chain & manufacturing, human capital management, and advertising and customer experience.

<span class="mw-page-title-main">RightNow Technologies</span> Software company

Oracle RightNow is a customer relationship management (CRM) software service for enterprise organizations which is part of Oracle Service. It was originally developed by RightNow Technologies, Inc., which was acquired by Oracle Corporation in 2011 in a $1.8 billion deal.

<span class="mw-page-title-main">Unit4</span> Dutch business software company

Unit4 is a software company that designs and delivers enterprise software and ERP applications and related professional services for people in services organizations, with a special focus on the professional services, education, public services, and nonprofit sectors. It has subsidiaries and offices in 26 countries across Europe, North America, the Asia-Pacific region and Africa.

<span class="mw-page-title-main">EPAM Systems</span> American technology company

EPAM Systems, Inc. is an American company that specializes in software engineering services, digital platform engineering, and digital product design, operating out of Newtown, Pennsylvania. EPAM is a founding member of the MACH Alliance.

<span class="mw-page-title-main">Interactive Intelligence</span> Software company

Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation.

SurveyMonkey Inc. is an experience management company that offers cloud-based software in brand insights, market insights, product experience, employee experience, customer experience, online survey development, and a suite of paid back-end programs.

Netcracker Technology Corp., a wholly owned subsidiary of NEC Corporation, is a provider of business support system (BSS), operations support systems (OSS) and software-defined networking (SDN) and network functions virtualization (NFV) solutions. The company also offers professional services, as well as managed services.

Support.com, Inc. is a technical support company for businesses and consumers. It was headquartered in Wilmington, Delaware with an administrative office in Sunnyvale, California. The company's services are performed on Windows, macOS, iOS, and Android, supporting connected and smart devices. These services are performed by the company's remote, full-time workforce based mainly in the U.S.

Pegasystems Inc. (Pega) is an American software company based in Cambridge, Massachusetts. Founded in 1983, Pegasystems develops software for customer relationship management (CRM) and business process management (BPM). The company has been publicly traded since 1996 as PEGA (NASDAQ). Pega is a low-code platform for workflow automation and generative AI-powered decisioning that helps businesses move towards becoming autonomous enterprises.

Maritz is a sales and marketing services company that designs and operates employee recognition and reward programs, sales channel incentive programs, and customer loyalty programs. It also plans corporate & association trade shows, meetings and events, and offers a customer experience technology platform.

<span class="mw-page-title-main">Genesys (company)</span> American technology company

Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software. The company was founded in 1990 and was acquired by investment firms Permira Funds and Technology Crossover Ventures (TCV) in February 2012.

<span class="mw-page-title-main">Medallia</span> American customer and employee experience management company

Medallia is an American customer and employee experience management company based in San Francisco, California, with offices in Buenos Aires, London, Tel Aviv, Munich, Paris, New York City, Washington DC, Austin and Sydney.

Allegiance, Inc is a voice of customer (VoC) and enterprise feedback management (EFM) technology platform that let organizations collect and analyze consumer data in real time. The company was recognized for providing large companies and government agencies with a range of big data mining tools, and it was listed as one of the GSA’s approved vendors. Allegiance’s clients include VMware, Citi, AeroMexico, Nalco, Ameriprise, Adobe and Dell, and it was ranked as one of Inc. magazine’s fastest-growing companies.

<span class="mw-page-title-main">Velocify</span>

Velocify, Inc. is a cloud computing company, headquartered in El Segundo, California, that provides cloud-based intelligent sales automation software designed for fast-paced sales environments.

<span class="mw-page-title-main">Dynatrace</span> American technology company

Dynatrace, Inc. is a global technology company that provides a software observability platform based on artificial intelligence (AI) and automation. Dynatrace technologies are used to monitor, analyze, and optimize application performance, software development and security practices, IT infrastructure, and user experience for businesses and government agencies throughout the world.

<span class="mw-page-title-main">Braze, Inc.</span>

Braze, Inc. is an American cloud-based software company based in New York City It is a customer engagement platform used by businesses for multichannel marketing.

MaritzCX LCC was a customer experience (CX) and market research company providing consumer data analysis in real time. In February 2020, it was announced that MaritzCX would be acquired by InMoment, another Utah-based customer feedback management company. MaritzCX provided platforms for strategy and design consulting, mystery shopping, data analysis models, comprehensive program management, and data collection and validation services. MaritzCX served the automotive, business-to-business (B2B), consumer technology, financial, government, retail, travel, and hospitality industries.

<span class="mw-page-title-main">Oracle Advertising and Customer Experience (CX)</span> Cloud-based marketing service

Oracle Advertising and Customer Experience (CX) is a suite of cloud-based applications offered by Oracle Corporation that includes tools for advertising, marketing, sales, e-commerce, customer service.

References

  1. ↑ Harvey, Tom (September 19, 2013). "Survey says: Mindshare buys firm from Canada". The Salt Lake Tribune. Retrieved 2023-03-21.
  2. ↑ "Daily Research News Online no. 17485 – Marriott Veteran to Chair Mindshare Technologies". www.mrweb.com. Retrieved 2023-02-24.
  3. 1 2 Dishman, Lydia (October 3, 2011). "Mindshare Technologies CEO John Sperry Addresses Your Complaints". Fast Company.
  4. ↑ "After Successfully Rebranding Omniture and Vivint, Kristi Knight Hopes to Do the Same For InMoment". Silicon Slopes Newsroom. 2016-07-01. Retrieved 2023-02-24.
  5. 1 2 3 "US software company InMoment acquires local consulting firm brandXP". Australian Financial Review. 2018-05-21. Retrieved 2023-02-24.
  6. ↑ "Madison Dearborn Partners Acquires InMoment | Mergr M&A Deal Summary". mergr.com. Retrieved 2023-02-24.
  7. ↑ "InMoment acquires MaritzCX, sets up Battle Royale in EFM industry | CustomerThink". customerthink.com. Retrieved 2023-02-24.
  8. ↑ Umoh, Ruth (2020-07-28). "Meet America's Best Employers For Women 2020". Forbes. Retrieved 2023-02-24.
  9. ↑ Cai, Kenrick (2020-09-16). "The Cloud 100 Rising Stars 2020: Cloud Computing's Next Wave, From Resilia To Roam Research". Forbes. Retrieved 2023-02-24.
  10. ↑ "InMoment Acquires Digital Feedback Solutions Provider Wootric". www.destinationcrm.com. Retrieved 2023-05-18.
  11. ↑ "InMoment completes acquisition of Lexalytics". Utah Business. 2021-09-09. Retrieved 2023-02-24.
  12. ↑ Bach, Natasha (2022-07-06). "InMoment acquires ReviewTrackers". www.prweek.com. Retrieved 2023-02-24.
  13. ↑ Radlovački, Sandra (2022-06-17). "InMoment Acquires ReviewTrackers". CX Today. Retrieved 2023-02-24.
  14. ↑ "InMoment Updates XI Platform". www.destinationcrm.com. June 28, 2022. Retrieved 2023-02-24.
  15. ↑ "Market Share: Customer Experience and Relationship Management, Worldwide, 2020". Gartner. 2021-04-29. Retrieved 2023-02-27.
  16. ↑ Simone, Stephanie (2023-04-04). "InMoment integrates ChatGPT capabilities in the XI Platform to solve real-world business challenges". www.kmworld.com.
  17. ↑ "We Are the Experience Improvement (XI) Revolution – InMoment". inmoment.com. 22 September 2020. Retrieved 2023-02-24.
This page is based on this Wikipedia article
Text is available under the CC BY-SA 4.0 license; additional terms may apply.
Images, videos and audio are available under their respective licenses.