Company type | Privately held company |
---|---|
Industry | Courier |
Founded | 1986 in Montreal, Quebec, Canada |
Headquarters | , |
Number of locations | 60 stations across Canada (2021) [1] (2018) |
Areas served | Canada, United States, Australia [1] |
Key people | TBC |
Products | Courier express services Express mail delivery |
Number of employees | 2,460 [2] |
Subsidiaries | Dragonfly Shipping Ltd. [1] |
Website | intelcom |
Intelcom (also known as Intelcom Courier Canada Inc.) is a Canadian courier and package delivery company headquartered in Montreal, Quebec. The company delivers nearly 500,000 parcels per day across Canada. [1]
Intelcom’s clients include Amazon as well as Pitney Bowes and Landmark Global, which handle shipping for Etsy and eBay. [2]
Daniel Hudon created the company in 1986 as a same-day delivery service for businesses.
In 2000, Canada Post bought 50% of Intelcom Express’ shares. [3] The process was controversial, as the company had ties to the Liberal Party of Canada. Critics questioned the fairness of the decision-making process at Canada Post. [4] These shares were repurchased by Intelcom Express in 2007. [5]
In 2012, Intelcom Express entered the pharmaceutical delivery business with the purchase of Le Livreur Plus Inc. and Eco Plus Inc. services for the province of Quebec.
In 2015, Amazon tested Intelcom’s delivery services. Shortly thereafter, they signed on to expand the relationship across the country. [2] Intelcom then secured an investment from the Business Development Bank of Canada [6] [7] and the Caisse de dépôt et placement du Québec.
From late 2017 up to 2022, the company faced criticism for its practice of delivering packages by leaving them in places where they could be stolen. This criticism also extended to Amazon.ca, which had subcontracted the company to deliver Amazon Prime packages. Radio-Canada's consumer program, La Facture, broadcast a segment on Intelcom Express delivery practices in November 2017. [8] [9] The following month, Radio Canada International wrote about Christmas gift thieves and featured Intelcom Express delivery problems in condominiums. [10]
In 2020, delivery drivers in Ontario filed complaint against Amazon, its subcontractor Intelcom Express, and the company that hires drivers for Intelcom Express, Seven Seas Services Inc., due to unsafe work conditions. [11]
In 2021, Intelcom launched its subsidiary Dragonfly Shipping in Australia. Dragonfly Shipping became the first high-volume seven-day-a-week delivery service in Australia. [1] In 2024, Intelcom expanded the Dragonfly brand to cover all regions outside its home province of Quebec. [12]
FedEx Corporation, originally Federal Express Corporation, is an American multinational conglomerate holding company focused on transportation, e-commerce and business services based in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express, which was used from 1973 until 2000. FedEx today is best known for its air delivery service, FedEx Express, which was one of the first major shipping companies to offer overnight delivery as a flagship service. Since then, FedEx also started FedEx Ground, FedEx Office, FedEx Supply Chain, FedEx Freight, and various other services across multiple subsidiaries, often meant to respond to its main competitor, UPS. FedEx assists in the transport of some United States Postal Service packages through their Air Cargo Network contract.
United Parcel Service, Inc. (UPS) is an American multinational shipping & receiving and supply chain management company founded in 1907. Originally known as the American Messenger Company specializing in telegraphs, UPS has expanded to become a Fortune 500 company and one of the world's largest shipping couriers. UPS today is primarily known for its ground shipping services as well as the UPS Store, a retail chain which assists UPS shipments and provides tools for small businesses. UPS offers air shipping on an overnight or two-day basis and delivers to post office boxes through UPS Mail Innovations and UPS SurePost, two services that pass on packages to the United States Postal Service for last-mile delivery.
Package delivery or parcel delivery is the delivery of shipping containers, parcels, or high-value mail as single shipments. The service is provided by most postal systems, express mail, private courier companies, and less-than-truckload shipping carriers. Package delivery is different in each country, and how packages are delivered is closely connected with the cost for delivering to that country as well as population. In 2019, China, The United States, and Japan were the leaders in package delivery while Latvia, Macau, and Iceland were the bottom three. The population of the bottom three barely totals 2 million while the population of the top three tops totals more than 2 billion. Package delivery is an every day occurrence in the US while many other countries do not have this luxury.
A courier is a person or organization that delivers a message, package or letter from one place or person to another place or person. Typically, a courier provides their courier service on a commercial contract basis; however, some couriers are government or state agency employees.
The French term l'État québécois, literally translated, is "the Quebec State".
Quebecor Media Inc. is a Canadian media conglomerate that owns a wide array of media outlets, as well as an internet service provider.
The Caisse de dépôt et placement du Québec is an institutional investor that manages several public and parapublic pension plans and insurance programs in the Canadian province of Quebec. It was established in 1965 by an act of the National Assembly, under the government of Jean Lesage, as part of the Quiet Revolution, a period of social and political change in Quebec. It is the second-largest pension fund in Canada, after the Canada Pension Plan Investment Board. It was created to manage the funds of the newly created Quebec Pension Plan, a public pension plan that aimed to provide financial security for Quebecers in retirement. The CDPQ’s mandate was to invest the funds prudently and profitably while also contributing to Quebec’s economic development. As of December 31, 2023, the CDPQ managed assets of C$434 billion, invested in Canada and elsewhere. The CDPQ is headquartered in Quebec City at the Price building and has its main business office in Montreal at the Édifice Jacques-Parizeau.
Chronopost International, a member of the La Poste group, provides express shipping and delivery service both domestically and internationally.
Ivanhoé Cambridge Inc. is a Canadian real estate company based in Montreal, Quebec. With assets around the globe, its areas of activity are investment, development, asset management, operations and leasing. The company's real estate portfolio consists primarily of multi-residential properties, industrial/logistics real estate, shopping centres and office properties. It also has ownership interests in real estate investment funds and hotels. Ivanhoé Cambridge is a subsidiary of the Caisse de dépôt et placement du Québec.
Desjardins Financial Security (DFS) is the life and health insurance arm of Desjardins Group, the leading financial institution in Quebec and the largest cooperative financial group in Canada. DFS registered a record-breaking revenue data in 2016, with a year-over-year increase of 12.5%. In terms of written premium, the industry ranks second in Quebec, and fifth in Canada.
Crown corporations are government organizations in Canada with a mixture of commercial and public-policy objectives. They are directly and wholly owned by the Crown.
TFI International Inc. is a Canadian transport and logistics company based in Saint-Laurent, Quebec, a borough of Montreal. It operates primarily in Canada, the United States, and Mexico through 4 business segments: less than truckload (LTL), package and courier, logistics, and truckload. It has Canada's largest LTL business, largest trucking fleet, and in 2021 was ranked 6th in terms of revenue among both LTL and truckload North American carriers. Its trucking fleet consists of over 14,000 company-owned power units, nearly 10,000 owner-operator tractors, nearly 50,000 trailers and over 200 straight trucks.
General Logistics Systems B.V. (GLS) is a parcel services provider operating in Europe and North America.
OnTrac Logistics, Inc. was a privately held logistics company that contracted regional shipping services in the Western United States. In 2021 OnTrac Logistics was acquired by east coast delivery firm LaserShip for $1.3 billion, the combined business was later rebranded back to OnTrac.
SkyLink Express is a cargo airline headquartered in Mississauga, Ontario, Canada. It operates dedicated air cargo / courier feeder flights throughout Canada and the United States and provides on demand air cargo charters from its bases in Vancouver, Calgary, Winnipeg, Hamilton and Montréal-Mirabel.
OnTrac is a last-mile delivery company that services the continental United States. Founded in 1986 as LaserShip, the company is based in Vienna, Virginia and has sorting centers in 31 states.
LSO, originally known as Lone Star Overnight, is an Austin, Texas-based regional shipping carrier that focuses on Express next day delivery, utilizing both air and ground transportation in Texas, southeastern New Mexico, certain metro markets in Oklahoma, Louisiana, Arkansas, Alabama and Tennessee, as well as northern Mexico.
Amazon Prime is a paid subscription service of Amazon which is available in various countries and gives users access to additional services otherwise unavailable or available at a premium to other Amazon customers. Services include same, one- or two-day delivery of goods, and streaming music, video, e-books, gaming, and grocery shopping services. In April 2021, Amazon reported that Prime had 200 million subscribers worldwide.
Prime Now, LLC is a subsidiary of Amazon that oversees its same-day grocery shopping and delivery service. The name also originated a brand, including a custom app, to distinguish the service from Amazon's other offerings, but both the branding and the app have since been discontinued. The service is used chiefly by the company's own Whole Foods Market and Amazon Fresh subsidiaries. An Amazon Prime subscription includes and is required for access to the service, though it may not be available in all locations where Amazon Prime is offered. Third-party retail partners may also participate in the service and sell goods through Amazon's website.
A parcel locker is an automated postal box that allows users for a self-service collection of parcels and oversize letters as well as the dispatch of parcels.