Intelenet Global Services is an Indian business process outsourcing (BPO) company founded in 2000. It was acquired by Teleperformance in 2018.[2]
The company's services include omni-channel contact centres, digital transformation, robotic process automation, AI and analytics, transaction processing, finance and accounting, HRO, and IT services for companies in the United Kingdom, the United States, Australia, and India.
In July 2004, TCS divested its 50% stake, which was purchased by Barclays Bank PLC, one of Intelenet's biggest clients. By 2006, Intelenet had over 5,000 employees and more than 20 client relationships.
In 2006, Intelenet entered the Indian domestic BPO industry with its acquisition of Sparsh BPO Services from Spanco Telesystems.[4] The company operates in the domestic BPO market, with over 18,000 employees in 10 locations across India. The company provides customer management, outbound sales, and analytics services in the banking and financial services, telecommunications, travel, insurance, retail, and government sectors.
In 2007, Intelenet's management team initiated a management buyout backed by Blackstone Group, a global private equity firm.[5] Blackstone Group owns 75.98% of the stake at Intelenet; 19% is held by SKM (Employee) Trust, and 5.02% by Housing Development Finance Corporation Ltd (HDFC).
In January 2010, Intelenet opened a delivery centre in Kraków, Poland.[6]
In 2014, Intelenet Global Services was acquired by Serco Group PLC. In 2016, Serco (Indian operations) was acquired back by Intelenet Global Services.[7]
This page is based on this Wikipedia article Text is available under the CC BY-SA 4.0 license; additional terms may apply. Images, videos and audio are available under their respective licenses.
