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In July 2004, TCS divested its 50% stake, which was purchased by Barclays Bank Plc, one of Intelenet's biggest clients. By 2006, Intelenet had over 5,000 people with over 20 client relationships.
In 2006, Intelenet ventured into the Indian domestic BPO industry with its acquisition of Sparsh BPO Services from Spanco Telesystems.[4] Today, Intelenet is one of the main players in the domestic BPO market, with excess of 18,000 employees in 10 locations across India. The company provides customer management, outbound sales, and analytics in the banking and financial services, telecom, travel, insurance, retail, and government sectors.
In 2007, Intelenet's management team initiated a management buyout backed by Blackstone Group, a global private equity player.[5] Blackstone Group owns 75.98% of the stake at Intelenet; 19% is held by SKM (Employee) Trust, and 5.02% by Housing Development Finance Corporation Ltd (HDFC).
Additionally in 2007, Intelenet acquired two companies in the travel and IT industries. The first was Upstream, a US-based BPO company with centers in Fargo, North Dakota, Chesapeake, Virginia, and Campbellsville, Kentucky. The second was Travelport ISO, the Indian branch of the Travelport group.
In January 2010, Intelenet opened a delivery center in Kraków, Poland.[6]
In 2014, Intelenet Global Services was acquired by Serco Group PLC. In 2016, Serco (Indian operations) was acquired back by Intelenet Global Services.[7]
In 2018, Intelenet Global Services was acquired by Teleperformance, which is a France-based BPO.
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