IntercomPlus is the Walgreen Company's proprietary pharmacy computer system. It was founded as Intercom in 1981, and was the first large scale retail pharmacy computer system . It relies on VSAT satellite access and/or broadband connections to link the over 8,000 Walgreens retail, mail service, and specialty pharmacies. Through its usage, Intercom made Walgreens the largest private user of satellite transmission data in the world, second only to the U.S. Government . The design of the system enables seamless store-to-store prescription filling, making filling a refill at a location other than where it was filled originally essentially no different from filling it again at the original location.
IC+ is written in Team Developer, from Unify (formerly Centura), and comprises the following applications:
Intercom Plus is consistently being improved for maximum accuracy and performance.
This application is the core of IC+. Paper prescriptions are scanned so that the image can be retained electronically (a program called Walgreens VISION). The scanned image can then be sent to other Walgreens locations through DWB (Dynamic Workload Balancing) or POWER (Pharmacy Optimization Within Enterprise Re-Engineering) for various purposes (data entry or data review). The paper prescription is kept on file per local or state laws. In certain states, the computerized image serves as the legal copy of the prescription and the original paper hard copy becomes the Third Party Audit Record (3PAR).
After the patient, drug, and prescriber information has been entered (often by a technician or pharmacy intern), the prescription is double checked (by a registered pharmacist) to ensure the information was entered accurately. Intercom Plus's Automatic Label Printing System (ALPS) program generates a leaflet for the prescription. The technician then scans the leaflet on a Check-weigh Scale and the system generates a vial label for the prescription after the system performs a National Drug Code (NDC) validation via scanner. The vial label is placed appropriately sized container for the prescription. The system automatically checks the patient's current medication list for any potential drug interactions via Drug Utilization Reviews (DUR).
Intercom Plus is also used to refill prescriptions and lookup patient records from any Walgreens nationwide.
The work queue is used to view entered, printed, filled, and ready prescriptions. It is a searchable database containing all active prescriptions for the store.
Pharmacy Management is used to change drug locations, lookup pharmacy staff information, generate reports, and complete miscellaneous tasks. It also features "dial a pharmacist" which allows a pharmacy team member to call a pharmacist currently signed on to IC+ at another location in order to provide care to patients who speak another language.
This application serves as the store's inventory mainframe. Using this program, pharmacy staff members can verify counts of various items and serves as the proprietary software for receiving and distribution within the company.
This is the web interface used by the Walgreens Corporate Staff to interact with Store and District Personnel. StoreNet is used to access various healthcare databases, applications such as People Plus Learning Online Training Program, Floor Planning Express a planogram management system, Photo Order Management System (POMS), Key Performance Indicators for both store and district, Market and Labor Scheduling, and various other applications, information, and forms. Although access to systems varies by position so a pharmacy tech won’t have access to POMS the same way a CSA won’t have access to the patient care portal.
Members of the pharmacy team (pharmacists, pharmacy technicians and interns) must sign onto the filling scales (Check-weigh Scales) in order to use them.
This is a program designed to assist Pharmacists in consulting patients. The system maintains a database of patient "charts" and streamlines tasks such as Consultation, Patient DURs, and various other Pharmacist-Specific Tasks. The CAP Application is an important part of the POWER program.
This is a program that assists pharmacy staff members in enrolling patients in the Prescription Savings Club (PSC) and consulting Medicare beneficiaries in selecting a Medicare Prescription Drug (Part D) Plan. It allows for management of discount prescription card memberships.
An extension of the CAP Application, this program allows pharmacy staff members to recommend various options that increase medication compliance.
Over-the-counter (OTC) drugs are medicines sold directly to a consumer without a requirement for a prescription from a healthcare professional, as opposed to prescription drugs, which may be supplied only to consumers possessing a valid prescription. In many countries, OTC drugs are selected by a regulatory agency to ensure that they contain ingredients that are safe and effective when used without a physician's care. OTC drugs are usually regulated according to their active pharmaceutical ingredient (API) rather than final products. By regulating APIs instead of specific drug formulations, governments allow manufacturers the freedom to formulate ingredients, or combinations of ingredients, into proprietary mixtures.
A pharmacist is a healthcare professional who specializes in the preparation, dispensing, and management of medications and who provides pharmaceutical advice and guidance. Pharmacists often serve as primary care providers in the community, and may offer other services such as health screenings and immunizations.
Pharmacy is the science and practice of discovering, producing, preparing, dispensing, reviewing and monitoring medications, aiming to ensure the safe, effective, and affordable use of medicines. It is a miscellaneous science as it links health sciences with pharmaceutical sciences and natural sciences. The professional practice is becoming more clinically oriented as most of the drugs are now manufactured by pharmaceutical industries. Based on the setting, pharmacy practice is either classified as community or institutional pharmacy. Providing direct patient care in the community of institutional pharmacies is considered clinical pharmacy.
CVS Pharmacy, Inc. is an American retail corporation. A subsidiary of CVS Health, it is headquartered in Woonsocket, Rhode Island. Originally named the Consumer Value Stores, it was founded in Lowell, Massachusetts in 1963.
Walgreens is an American company that operates the second-largest pharmacy store chain in the United States, behind CVS Health. It specializes in filling prescriptions, health and wellness products, health information, and photo services. It was founded in Chicago in 1901, and is headquartered in the Chicago suburb of Deerfield, Illinois. On December 31, 2014, Walgreens and Switzerland-based Alliance Boots merged to form a new holding company, Walgreens Boots Alliance. Walgreens became a subsidiary of the new company, which retained its Deerfield headquarters and trades on the Nasdaq under the symbol WBA. In 2021 the company was found by a federal jury to have "substantially contributed to" the opioid crisis.
A pharmacy technician performs pharmacy-related functions. Training, certification, licensing, and actual practice of pharmacy technicians varies not only worldwide but in some countries regionally as well as by employer.
QS/1 is an American software company which develops management software for pharmacies. It was founded in 1944 and is based in Spartanburg, South Carolina.
An independent pharmacy is a retail pharmacy that is not directly affiliated with any chain of pharmacies and is not owned by a publicly traded company. Independent pharmacies are pharmacist-owned, privately held businesses in varying practice settings. They include single-store operations, pharmacist-owned multiple store locations, franchise, compounding, long-term care (LTC), specialty, and supermarket pharmacy operation. Independent pharmacy owners generally have more flexibility to build personalized customer relationships and they strive to differentiate their services from big-chain corporations.
Happy Harry's was an American drugstore chain that was merged into Walgreens starting in 2006. Happy Harry's operated 76 locations in Delaware, Pennsylvania, Maryland, and New Jersey. Harry Levin, and entrepreneur, started it in 1962.
Thrifty White Pharmacy is an American pharmacy chain with operations in six states, Montana, North Dakota, South Dakota, Minnesota, Wisconsin, and Iowa headquartered in Plymouth, MN. The firm specializes in filling prescriptions, long term care consulting, community outreach, and specialty services. As of September 2016, Thrifty White received full URAC accreditation for its specialty pharmacy.
In the field of pharmacy, compounding is preparation of custom medications to fit unique needs of patients that cannot be met with mass-produced products. This may be done, for example, to provide medication in a form easier for a given patient to ingest, or to avoid a non-active ingredient a patient is allergic to, or to provide an exact dose that isn't otherwise available. This kind of patient-specific compounding, according to a prescriber's specifications, is referred to as "traditional" compounding. The nature of patient need for such customization can range from absolute necessity to individual optimality to even preference.
In the United States, a pharmacy benefit manager (PBM) is a third-party administrator of prescription drug programs for commercial health plans, self-insured employer plans, Medicare Part D plans, the Federal Employees Health Benefits Program, and state government employee plans. According to the American Pharmacists Association, "PBMs are primarily responsible for developing and maintaining the formulary, contracting with pharmacies, negotiating discounts and rebates with drug manufacturers, and processing and paying prescription drug claims." PBMs operate inside of integrated healthcare systems, as part of retail pharmacies, and as part of insurance companies.
CVS Health Corporation is an American healthcare company that owns CVS Pharmacy, a retail pharmacy chain; CVS Caremark, a pharmacy benefits manager; and Aetna, a health insurance provider, among many other brands. The company is the world's largest healthcare company, and its headquarters are in Woonsocket, Rhode Island.
A pharmacy is a retail shop which provides pharmaceutical drugs, among other products. At the pharmacy, a pharmacist oversees the fulfillment of medical prescriptions and is available to counsel patients about prescription and over-the-counter drugs or about health problems and wellness issues. A typical pharmacy would be in the commercial area of a community.
Electronic prescription is the computer-based electronic generation, transmission, and filling of a medical prescription, taking the place of paper and faxed prescriptions. E-prescribing allows a physician, physician assistant, pharmacist, or nurse practitioner to use digital prescription software to electronically transmit a new prescription or renewal authorization to a community or mail-order pharmacy. It outlines the ability to send error-free, accurate, and understandable prescriptions electronically from the healthcare provider to the pharmacy. E-prescribing is meant to reduce the risks associated with traditional prescription script writing. It is also one of the major reasons for the push for electronic medical records. By sharing medical prescription information, e-prescribing seeks to connect the patient's team of healthcare providers to facilitate knowledgeable decision making.
Pharmacy automation involves the mechanical processes of handling and distributing medications. Any pharmacy task may be involved, including counting small objects ; measuring and mixing powders and liquids for compounding; tracking and updating customer information in databases ; and inventory management. This article focuses on the changes that have taken place in the local, or community pharmacy since the 1960s.
There are approximately 88,000 pharmacies in the United States. Over half are located within drug stores, grocery stores, hospitals, department stores, medical clinics, surgery clinics, universities, nursing homes, prisons, and other facilities. The remaining pharmacies are considered to be independent or privately owned. The top 25 pharmacy chain stores represent about 38,000 pharmacy locations in the U.S. and employ about 149,000 on-staff pharmacists. California has 8,015 pharmacies, the most of any state. Texas, Florida, New York, and Pennsylvania round out the top five states for pharmacy locations. Nationwide, the number of community pharmacies increased by 6.3% between 2007-2015, and the number of pharmacies per 10,000 people (2.11) did not change. However, the number of pharmacies per-capita varies substantially across counties, ranging from 0 to 13.6 per- 10,000 people in 2015.
Telepharmacy is the delivery of pharmaceutical care via telecommunications to patients in locations where they may not have direct contact with a pharmacist. It is an instance of the wider phenomenon of telemedicine, as implemented in the field of pharmacy. Telepharmacy services include drug therapy monitoring, patient counseling, prior authorization and refill authorization for prescription drugs, and monitoring of formulary compliance with the aid of teleconferencing or videoconferencing. Remote dispensing of medications by automated packaging and labeling systems can also be thought of as an instance of telepharmacy. Telepharmacy services can be delivered at retail pharmacy sites or through hospitals, nursing homes, or other medical care facilities.
The pharmacy management system, also known as the pharmacy information system, is a system that stores data and enables functionality that organizes and maintains the medication use process within pharmacies.
Amazon Pharmacy is an American online pharmacy which is a subsidiary of Amazon. The business was launched on November 17, 2020, initially offering pharmacy service only in the United States.